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Renewals Manager

1 month ago

Melbourne, Australia Extend Consulting Full time

**Worktype**:
***Contract/Temp**Location**: Melbourne**The Company**

I am partnering with a global, sophisticated SaaS vendor focused on helping teams swiftly tackle incidents and maintain optimal digital experiences.

To do that they rely on best-in-market, versatile predictive algorithms that protect organisations of all sizes, their users, reputation and revenue/profit sources.

Off the back of their own market wins in the Asia Pacific region, they are intent on continuing supporting its customers through in-country CS and Renewals professionals to deliver on their promise.

**The Renewals Manager / Key Responsibilities**
- **Devising and acting on quarterly renewal plans for your customer set.**
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- **Maintaining the cadence and actions for all renewals in recurring 90 day periods**
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- **Owning monthly and quarterly renewals and net retention to a specific quota**
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- **Using the available platforms and data to understand customer adoption and renewability of the existing ones**
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- **Engaging customers across all appropriate media to understand their current status, address their issues and ensure their on-time renewals**
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- **Tracking and reporting on key metrics for renewals, which should lead to accurate sales forecasts in Salesforce**
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- **Communicating risks clearly and taking the lead in developing resolution strategies**
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- **Sharing with executive management the true status of renewals and engage them as needed to address risks**
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- **Identifying upsell opportunities and partnering with the sales team to drive upsells as part of renewals.**
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**The Renewals Manager / Key Requirements**
- **2-5 years of experience, ideally in a renewals role**
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- **Prior experience working with customers in a quota-carrying role**
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- **Experience developing Customer relationships as an account manager, inside sales team (or renewals team, for sure)**
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- **Working well under pressure, with a results orientation, as part of a cohesive team**
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- **Good working use of Salesforce. managing subscription SaaS sales cycles through the CRM**
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- **Be able to show a track record of success, and demonstrate a desire to achieve**
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**Is This You?**

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**I would love to share more with you if you are genuinely interested in the role and you feel you meet the position criteria..**

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**Thank You**

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**Reference Number**:
***590771_6**Profession and Role**:
***Customer Success | Renewals Manager**Date Posted**:
***2023-11-13

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