Product Owner

5 months ago

Hawthorn, Australia Compass Education Full time

**Come shape the future of education with us.**

At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.

Compass is a product that genuinely provides students, teachers, and parents with an improved educational experience. You can leave at the end of each day knowing you made a difference to a student's education or helped make a staff member’s day just that little bit better.

**About the Role & Team**

As a Product Owner, you will be working with a talented development team and be responsible for executing our product vision and roadmap and building solutions that our schools, parents, teachers, and students love.

**Product Development**
- Through a close relationship with the General Manager of Product you will have a deep understanding of the product roadmap, including the customer problems and business benefits for opportunities which you will break down into actionable user stories for the development team.
- As the voice of the customer, you work closely with the product development team to determine sprint goals and prioritise customer value for development & launch, whilst maintaining the highest quality standards.
- You’ll work closely with Customers, Product Design, and various teams across Compass to ensure the solution meets the needs of our customers and delivers the expected benefits to the business.
- Your commitment to the development team ensures that you’re actively engaged during their sprints to review and discuss user stories and answer questions that might arise. Attending all team meetings, showcases, and stand-ups is one of your most important priorities.

**Product Lifecycle**
- You’ll work closely with other Product Owners and the General Manager of Product to help define the product roadmap.
- You will own and manage the prioritisation of bugs, customer issues, and requests to ensure the right resolution or outcome by the product team at the right time.
- You will build a close relationship with the Customer Support Team and through your in-depth product knowledge, enabling them to provide amazing support to their customers in relation to the product areas and features that you look after.
- You’ll engage directly with the customer and seek valuable insights that help you understand their problems and product opportunities, negotiate delivery timeframes, validate concepts, and test new product experiences.

**Product Launch**
- You’ll work with the release management team to coordinate launch activities, including issue mitigation and go / no go pathways that are defined to ensure that any product changes are delivered seamlessly to customers.
- You’ll ensure launch readiness by working with key teams across the business such as Customer Support, Sales, and Marketing.
- You’ll develop detailed feature documentation and work with the team to build wholesale product marketing material that enables our marketing teams to create customer-facing content to engage schools and optimise the success of your product.

**Requirements**:
**This is what you'll bring...**
- Extensive experience as a Product Owner or similar role in product management, working with SaaS solutions.
- Exceptional communication skills, and an ability to adapt communication approaches dependent on your audience, ranging from external stakeholders to internal technical team members.
- Demonstrable experience in stakeholder management and building strong professional relationships.
- Hands-on experience with Agile processes and principles.
- A relentless customer-centric value drive.
- The ability to be adaptive to changing circumstances and fast-paced environments.

**Benefits**

**What’s in it for you?**
- We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
- A flexible working culture.
- Learning & Development opportunities - we want you to grow and get the most out of your role
- Parental Leave Program for both primary and secondary carers.
- 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.

**It is a really exciting time to join Compass. We are growing and need people who want to grow with us.**

**We value individuals who are self-motivated, adaptable, and eager to contribute to the success of our company. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.**
- Prior To Commencing Employment, You Require:_
- A valid Employee Working With Children Check & National Police Check.
- Ver

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