Complaints Resolutions Officer

**Your Role** You will lead our Australia & New Zealand complaints team and ensure the efficient and effective operation of the Complaint & Customer Resolution (CCR) Service in resolving customers complaints and disputes in compliance with Chubb’s internal framework and regulatory requirements. You will focus on delivering a positive customer experience...

As a result of organic growth, this global insurance firm is seeking 2 additional resources for their Line 2, dispute resolution and complaints handling team. Working closely with the Senior Manager and Chief Risk Officer, you will be responsible and assising with the the following. - Manage and resolve customer complaints and disputes. - Educate key...

**Do work that matters** As a Disputes Resolution Manager, your role will ensure an outstanding customer resolution experience throughout the investigation and resolution of a complaint related to Business Banking products, policies and procedures. You will proactively drive business improvement and protect the Group from emerging issues by leveraging...

**Are you committed to delivering the best possible outcomes for our customers? A Leader who is driven to make a difference for our people and our customers?** - **This role sits in the Internal / External Scams and Disputes team and would be available as a 12-month secondment internally or Max Term agreement (externally).** **See yourself in our...

**Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

APS5 Complaint Officer roles Locations- Canberra, Sydney, Brisbane and Melbourne 6 month contracts with the view to extend $55 per hour + super About the role We are seeking to recruit candidates with a strong complaints background, with experience and/or the ability to complete duties against the following; Assessing and monitoring complaints and other...

Be Our Customer Champion! Join a company with proven career growth and progression Growing SaaS business with the backing of a big business Do you thrive on resolving issues and turning frowns upside down? Are you a clear communicator with a knack for de-escalating situations? If so, we want you on our team! At BrightHR, we keep it simple. Our HR software...

**About us** At Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to ‘create a brighter future together’, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging. There are many reasons why Zurich is the right choice...

Company DescriptionAt Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.  We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

**.** **N**ational Manager, Internal Dispute Resolution | Consumer | Sydney or Melbourne Based** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing...

Join a team of devoted problem solvers dedicated to getting the right outcomes for their customers - Hybrid working, flexible start times and the autonomy and freedom to plan your day - 12-month full-time contract The Customer Relations team is committed to continuously improving the quality of our customers’ experiences. We have the benefit of complete...

**Chapter Lead Complaints Regulatory Engagement** **Do Work That Matters** Group Customer Relations (GCR) oversees complaint handling for the Commonwealth Bank Group and is the centre of excellence for managing customer feedback. We are here to support the resolution of customer issues and to actively take carriage of matters that are sensitive or complex....

A new adventure awaits.. At Zurich we’re on a journey to lighting the way to a brighter future… a brighter future for you – focused on your career, your wellbeing, and your community – as well as our customers and the planet. We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most...

**Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...

**Internal Dispute Resolution Officer - CTP claims** An exciting opportunity is available for a permanent full-time Internal Review Officer to join the independent Internal Review Team in our Allianz Sydney office. The Motor Accident Injuries Act 2017 introduced specific provisions intended to achieve quick, cost effective, and independent resolution of...

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

**Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...

-Job description Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...

**Are you looking for a role with purpose? Determined to make a difference? Are you a champion of fairness and care?** **See yourself in our team** Group Customer Relations (GCR) is a centre of excellence for complaint resolution, delivering fair and timely outcomes for our customers. We oversee complaint handling for the Group and manage escalated and...

**Do you live and breathe customer service excellence? **Are you passionate about helping others? **Do you want to make a real difference every day?** Group Customer Relations (GCR) is a centre of excellence for complaint resolution, delivering fair and timely outcomes for our customers. We oversee complaint handling for the Group and manage escalated and...