Customer Service Delivery Team Leader

3 weeks ago

Caboolture, Australia Moreton Bay Regional Council Full time

**Job Number**:
498765

**Division**:
Community & Environment

**Employment Status**:
Permanent

**Categories**:
Customer Service

**The details**:

- Permanent Full Time
- $80,265 pa + super (up to 12%) + leave loading
Qld Local Government Industry Award (Stream A) - Level 4 of the MBRC EBA4 Certified Agreement
- Flexible work arrangements, including 9 day fortnight
- 72.5 hour fortnight
- Location: Caboolture

**About our opportunity**

**We have **four exciting new leadership opportunities** within our Customer Service Branch at Caboolture **Come and join our growing team and make a positive difference to the Moreton Bay region.

A key member of our leadership group, you will lead and inspire a team of customer service officers in the delivery of quality customer experiences across our Call Centre, Customer Service Centres and eProcessing channels.

You will enjoy a varied role, with the opportunity to positively impact the Moreton Bay community through a combination of building individual and team capability for Customer Service Officers, as well as leading and contributing to continuous improvement projects and initiatives that enhance employee and customer experiences.

This role will involve some occasional travel; you will be primarily based at the Caboolture office and periodically travel between or work from Council’s Customer Service Centres at Strathpine and Redcliffe, to engage with and support team members at those sites.

Team leaders will also support our after-hours service provision by participating in a rotational on-call roster.

**About you**

We’re looking for engaging and inspiring leaders with a strong understanding of Contact Centre operations, and experience leading teams in dynamic customer service environments.

As an authentic leader with excellent communication and interpersonal skills, you will have a demonstrated ability to foster a high performing team, and a culture of collaboration, engagement, and accountability.

Passionate about quality employee and customer experiences, you will have an innate drive to identify, and contribute to the development and implementation of continuous improvements that align with team and organisational goals.

**Position Description**

Please refer to the Customer Service Delivery Team Leader - Position Description for further information.

**Why join the MBRC Team?**

As the third largest local government area in Australia and the fifth fastest growing region, the Moreton Bay Region boasts beautiful beaches and waterways, amazing manufacturing hubs and picturesque hinterland hamlets. Moreton Bay has a strong and connected community that enjoys all the traditional Jinibara, Kabi Kabi and Turrbal country has to offer within our region.

With a diverse workforce of more than 2000 team members dedicated to servicing the needs and enhancing the lifestyle of more than 479,000 residents, each team member has an intrinsic ability to impact our community. Whether you’re a manager or working on the frontline, your role will make a difference - bring your expertise and join our driven team today.

Aside from an opportunity to build a rewarding career within a diverse and growing organisation, we offer a range of team member benefits including:

- Discounted Health Insurance.
- Free flu vaccinations every year.
- Fitness Passport program offering discounted membership for you and your family to selected facilities.
- We are proud to offer opportunities to develop your career within a local government organisation and our team members are encouraged to undertake study for career development in their area of employment under our Study, Training And Research Scheme (STARS).
- Generous employer and employee super contribution scheme.
- Salary packaging options on novated leases, superannuation payments, smartphones and devices.
- We want you and your family to feel well supported when you need it most - as a team member you will have access our 24/7 confidential counselling service, leader support hotline, chaplaincy program and our Mates in Construction program.

**How to Apply**

Please note: applicants will be required to undergo a National Police History Check as part of the recruitment process for this role.

For more information about Moreton Bay Regional Council and to stay across what's happening in our region, follow us on LinkedIn.
- **Applications will close at midnight, Sunday, 2 April 2023.**

**Advertised**:
17 Mar 2023

**Applications close**:
02 Apr 2023 23:55

  • Customer Service Delivery Team Leader

    1 week ago

    Caboolture, Queensland, Australia Moreton Bay Regional Council Full time

    Job Number:498765Division:Community & EnvironmentEmployment Status:PermanentCategories:Customer ServiceThe details: Permanent Full Time- $80,265 pa + super (up to 12%) + leave loadingQld Local Government Industry Award (Stream A) - Level 4 of the MBRC EBA4 Certified Agreement Flexible work arrangements, including 9 day fortnight 72.5 hour fortnight Location:...

  • Team Leader

    2 weeks ago

    Caboolture, Australia Lutheran Services Full time

    **About us**: Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 20 locations throughout Queensland. Our dedicated workforce of nearly 1800 makes a difference to the lives of many people...

  • Team Leader

    1 week ago

    Caboolture, Queensland, Australia Lutheran Services Full time

    About us:Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 20 locations throughout Queensland.Our dedicated workforce of nearly 1800 makes a difference to the lives of many people every day....

  • Team Leader

    1 week ago

    Caboolture, Queensland, Australia Lutheran Services Full time

    About us:Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 20 locations throughout Queensland.Our dedicated workforce of nearly 1800 makes a difference to the lives of many people every day....

  • Team Leader

    1 week ago

    Caboolture, Queensland, Australia Lutheran Services Full time

    About us:Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 20 locations throughout Queensland.Our dedicated workforce of nearly 1800 makes a difference to the lives of many people every day....

  • Service Leader

    1 month ago

    Caboolture, Australia Stride Full time

    **About us**: We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention. Stride is a name that expresses our ambition - it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey. As we embark on our next stage, join us to make...

  • Customer Service Team Member

    3 weeks ago

    Caboolture, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Team Member

    2 weeks ago

    Caboolture, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Branch Team Leader

    1 week ago

    Caboolture, Queensland, Australia Moreton Bay Regional Council Full time

    Job Number:498812Division:Community & EnvironmentEmployment Status:PermanentCategories:Library ServicesThe details: Permanent Full Time- $87,291 pa + super (up to 12%) + leave loadingQld Local Government Industry Award (Stream A) - Level 5 of the MBRC EBA4 Certified Agreement 9 day fortnight 72.5 hour fortnight Location: CabooltureAbout our opportunityWe...

  • Customer Service Agent

    2 months ago

    Caboolture, Australia Coles Supermarkets Full time

    It takes the connection of team members in many different roles to run more than 800 supermarkets across Australia. Whether you’re in-store or delivering to a customers’ door, life in-front or behind the shelves is fast, and it’s fun. Joining Coles Supermarkets means you’ll belong in a team of diverse personalities, cultures, backgrounds and beliefs,...

  • Service Leader

    1 week ago

    Caboolture, Queensland, Australia Stride Full time

    About us:We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.Stride is a name that expresses our ambition - it's a name that's purposeful and shows awareness of the important role we play in the recovery journey.As we embark on our next stage, join us to make a...

  • Team Leader

    3 weeks ago

    Caboolture, Australia Lutheran Services Full time

    **About us**: Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 20 locations throughout Queensland. Our dedicated workforce of nearly 1800 makes a difference to the lives of many people...

  • Residential Team Leader

    3 weeks ago

    Caboolture, Australia Churches of Christ Full time

    **Churches of Christ, Children, Youth and Families, Caboolture** **Permanent, Full-time Opportunity** **Imagine working for us** Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career. We also offer: - $49+/hr + Super; - TCI & Sanctuary Model training; -...

  • Residential Team Leader

    3 weeks ago

    Caboolture, Australia Churches of Christ Full time

    **Churches of Christ, Children, Youth and Families, Caboolture** **Permanent, Full-time Opportunity** **Imagine working for us** Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career. We also offer: - $49+/hr + Super; - TCI & Sanctuary Model training; -...

  • Branch Team Leader

    3 weeks ago

    Caboolture, Australia Moreton Bay Regional Council Full time

    **Job Number**: 498812 **Division**: Community & Environment **Employment Status**: Permanent **Categories**: Library Services **The details**: - Permanent Full Time - $87,291 pa + super (up to 12%) + leave loading Qld Local Government Industry Award (Stream A) - Level 5 of the MBRC EBA4 Certified Agreement - 9 day fortnight - 72.5 hour fortnight -...

  • Branch Team Leader

    3 weeks ago

    Caboolture, Australia Moreton Bay Regional Council Full time

    **Job Number**: 498812 **Division**: Community & Environment **Employment Status**: Permanent **Categories**: Library Services **The details**: - Permanent Full Time - $87,291 pa + super (up to 12%) + leave loading Qld Local Government Industry Award (Stream A) - Level 5 of the MBRC EBA4 Certified Agreement - 9 day fortnight - 72.5 hour fortnight -...

  • Customer Service Officer

    4 weeks ago

    Caboolture, Australia Moreton Bay Regional Council Full time

    **Job Number**: 498652 **Division**: Community & Environment **Employment Status**: Full time, Part time, Permanent **Categories**: Customer Service **The details** **Full time**: - Multiple Permanent Full Time roles - $67,546 pa + super (up to 12%) + leave loading Qld Local Government Industry Award (Stream A) - Level 2 of the MBRC EBA4 Certified...

  • Fostering Team Leader

    1 week ago

    Caboolture, Queensland, Australia Churches of Christ Full time

    Team Leader Foster and Kinship CareChurches of Christ, Children, Youth and Families, Caboolture10 months Fixed Term, Full-time OpportunityImagine working for usOur values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career.We also offer: Salarypackaging benefits that...

  • Team Leader

    4 weeks ago

    Caboolture, Australia The Benevolent Society Full time

    **Full time ongoing position based in Caboolture**: - **$116k - $127k inclusive of Super + Salary Packaging**: - **Flexible, friendly organisation, Hybrid work options available, optional monthly accrued day off!** **Our Organisation** The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more...

  • Team Leader

    2 days ago

    Caboolture, Australia The Benevolent Society Full time

    **Full time ongoing position based in Caboolture**: - **$116k - $127k inclusive of Super + Salary Packaging**: - **Flexible, friendly organisation, Hybrid work options available, optional monthly accrued day off!** **Our Organisation** The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more...