Library & Museum Assistant - Customer Engagement

5 months ago

Belmont, Australia Optimal Resourcing Full time

**Company Description**
At Optimal Resourcing we are focussed on the future of work, workforces and workplaces. We are a total workforce management consultancy dedicated to future-proofing today's businesses.

We partner with companies, large and small, to build scalable, capable workforces that change and adapt as their business evolves and grows.

With 30 years of experience in designing and implementing people-focussed strategies and structures, we are experts in helping companies respond to industry transitions and stay competitive.

We have an immediate opportunity available for an experienced Library and Museum Assistant - Customer Engagement to join our clients team for a 6 month contract based in Belmont.

This opportunity will assist with the planning, support and delivery of an efficient and effective library and museum service to the community.

**Your focus will be on the provision of the following**:

- Assist with the planning, development and delivery of frontline customer services to ensure they remain effective and meet the needs of users
- Ensure a high standard of frontline customer service is delivered ensuring presentation of library materials, retail stock, shelf order and the Library and Museum’s general appearance is consistently maintained to a high standard as required
- Attend promptly to public enquiries relating to services and facilities offered in the Belmont Hub and assist in resolving matters raised or refer to the appropriate Library and Museum Officer, Specialist or City Officer as applicable
- Carry out circulation duties, including user registrations, loans, returns and shelving of library and museum materials and undertake research for users of the library and museum service as required
- Accurately process payments received including fines, fees and sales ensuring all payments are recorded accurately in the relevant financial system and against the user memberships if applicable
- Undertake basic technology troubleshooting to assist Library and Museum users, referring more complex issues to the appropriate Officer or Specialist if required
- Exercise appropriate authority whilst acting in the best interests of the City, its Customers and the Community, meeting legislative and operational requirements

**What you will need to succeed**:

- Excellent interpersonal, conflict resolution and negotiation skills with the ability to communicate with a wide range of people and groups, to ensure delivery of a high level of customer service
- Previous relevant experience working within a Library or similar customer service environment
- Sound research and written communication skills
- Proven organisational and administrative skills preferably within a Library or Museum environment
- Ability to work effectively both as a member of a team and autonomously, under mínimal supervision, as required
- Possession of, or the ability to acquire, a satisfactory National Police Clearance Certificate (dated within the last twelve months)

**Qualifications**

**Additional Information**
This role is a 6 month contract, working a minimum 14.5 hours per fortnight.

To be considered, you must have full Australian work rights and be based in Perth, Western Australia.

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