Part Time Account Coordinator

2 weeks ago

Melbourne, Australia elle belle recruitment Full time

Opportunity abounds in this part time role in CBD location. 3 days per week
- Showacse your exeptional customer focus in a dynamic team environment
- Contribute to a team setting the professional standard for HR certification

We are currently seeking an enthusiastic and dedicated individual to join our team in the role of Part Time Account Coordinator. As an Account Coordinator, you will play a crucial role in delivering this HR companies suite of products and services with a focus on excellent customer service and efficient administration. You will collaborate closely with team members to ensure alignment with strategic objectives.

**Key Responsibilities**:

- Deliver a consistently high level of service to meet the expectations of our members and stakeholders.
- Continuously build knowledge of the company products and services.
- Develop a deep understanding of member cohorts.
- Build and maintain effective relationships with all relevant stakeholders, including team members, other employees, and our membership/customer base.
- Share knowledge and updates through the CRM system, ensuring regular updates of iMIS.
- Provide reception relief during allocated department times.
- Manage all administration requirements related to membership.
- Participate in membership administration, acquisition, retention, and mentoring functions as required.

**Key Responsibilities related to membership and sales administration**:

- Manage all administrative requirements related to membership and sales.
- Coordinate the administration and customer support for those undertaking Certification Pathways - APC, RPL/CT, Senior Leaders, and Academic Pathways.
- Coordinate the administration and customer support for Formal Education programs - APC, Certificate IV in HR, and International.
- Ensure compliance with RTO (Registered Training Organization) regulations and reporting requirements for the Certificate IV in HR.
- Understand and ensure compliance obligations for students accessing VTG (Victorian Training Guarantee) funded places in the Certificate IV in HR.

**Your Responsibilities**:

- Collaboratively manage end-to-end processes and associated tasks, including course offer set up, onsite event participation and exhibits, invoicing, payment processing, student and academic staff administrative support, coordination of sponsorship and exhibition fulfilment, and other client agreements.
- Maintain and update entitlement tracking documents.
- Assist in compiling post-conference/event reports for commercial clients.
- Regularly report to Corporate Account Executives to track fulfilment.
- Ensure data integrity within the CRM system.
- Update and maintain website information.
- Manage financial activities, including raising purchase orders, invoicing, processing payments, and following debtor's procedures.

**Essential Skills and Qualifications**:

- Demonstrated superior customer service skills and attitude, with experience coordinating with internal teams and external clients.
- Strong administration skills with a high level of accuracy.
- Basic literacy in financial management.
- Understanding of student learning and CRM systems.
- Strong organization, planning, and time management skills.
- Excellent verbal and written communication skills.
- Ability to meet tight deadlines.

If you are a motivated individual with a passion for delivering excellent customer service and have a strong background in administration, we would love to hear from you. This is an exciting opportunity to join a dynamic team and contribute to the HR profession in Australia.

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