Account Manager

4 weeks ago

Melbourne, Australia hipages Full time

**About the role**:
Due to unprecedented growth in our tradie base, we are growing our account management team so that we can better service our clients. We are looking for passionate phone based Inside Sales Account Managers who can manage a high volume of accounts, develop relationships with our clients and smash their KPIs out of the park.

**Why join our Sales team**:

- Uncapped commission, benefits and perks, plus equity via our Employee Share Program
- HI-Achiever Club recognises and rewards high performance with awesome incentives and prizes
- Work for a market leader in the industry as part of a high performing team
- Birthday, anniversary and volunteer leave, and up to 5 days negative leave
- Work from home 1 day per week

**How you will add value**:

- Care for a portfolio of approx 500 tradie businesses across Australia
- Handle approx 80 outbound/inbound calls a day as their dedicated point of contact
- Provide a world class experience via exemplary customer service
- Manage the full life cycle of tradies' hipages campaigns, including onboarding, growing and retaining
- Retain and grow revenue within your portfolio against monthly targets

**About you**:

- 2 years experience in Account Management, Sales, Retention or Customer Service
- Experience in high volume sales with proven results against sales, retention or similar KPIs
- Loves working in dynamic, fast paced sales team environments
- Excellent time management skills and can think on your feet
- Exposure to online marketing or advertising is an advantage

**About the company**:
We are an Australian-owned, ASX-listed tech company and the leading online tradie marketplace in Australia. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, hipages Group operates via three technology-enabled platforms; hipages, Tradiecore, and Builderscrack (NZ) with over 300 team members across Australia, China, Philippines and New Zealand.

**Take a look inside our home**:
Ranked #2 in Best Places to Work in Australia for the past two years, we offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment:

- Close-knit diverse family of bright, respectful, collaborative members who love to solve problems and jump on new opportunities
- Strengths based organisation with in house coaching to help you leverage what makes you special
- Holistic wellbeing focus with EAP access, meditation room, daily bottomless continental breakfast, fresh fruit and snacks and diversity initiatives and celebrations
- Inspiring office and location - based in the heart of Sydney CBD, only a few steps from Town Hall Station, with multiple indoor and outdoor collaboration and social areas
- Social connection focus: Friday socials, 2x big company parties per year and regular and fun teaming activities - we work hard but play hard too

**We value Diversity**:
Innovation & Collaboration are core values at hipages, and are impossible to cultivate without a diverse and inclusive team. We don't expect you to be an expert in all areas, we're more interested in who you are as a person, a team member and a leader.
- We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant._

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