Licensing Officer

3 weeks ago


Melbourne City Centre, Australia Victorian Gambling and Casino Control Commission Full time

About the organisation
The Victorian Gambling and Casino Control Commission (VGCCC) is an independent statutory authority which regulates Victoria's gambling industry. The organisation licenses, informs and educates, monitors and enforces the gambling industry through a risk-based approach to regulation. Underpinned by its values of “work together, act with integrity, respect others, make it happen, and act with courage and confidence” the VGCCC plays an important role in ensuring the integrity, safety and fairness of the gambling industry so that it delivers sustainable benefits to Victoria. Our culture is supportive and collaborative, fostering the growth and development of our people and provide great facilities with a work/life balance.
The opportunity
- Manage incoming mail, sort, and triage to assessment.
- Assess and respond to routine enquiries and requests for information from internal and external stakeholders.

Who we are looking for.
Key responsibilities
- Problem Solving - Solves problems based on operational guidelines, knowledge and experience, scanning for useful information, looking for underlying causes, and suggesting alternative actions to clients.
- Service Excellence - Undertakes work efficiently, focussing on client satisfaction and maintaining service quality despite time constraints while striving to exceed agreed service targets.
- Verbal Communication - Assesses audience and provides appropriately tailored and clear information and explanations to a range of groups, in an effective and confident manner, dealing with challenging behaviour firmly but politely.

**Rewarding our employees is important to us, we provide**:

- competitive salary
- challenging yet rewarding atmosphere that encourages success and growth
- employee health and wellbeing initiatives and foster a work/life balance
- inner city location; and
- employee learning and development opportunities

If this role appeals to you, please submit a cover letter and resume..
Applicants may be required to undergo pre-employment screening as part of the recruitment process. For further information, please refer to the Victorian Public Sector Commission website pre-employment screening policy.
Applications close Friday 01 September 2023.


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