Recoveries Fast Track Officer

2 months ago

Mile End, Australia RAA Full time

**Join the supportive environment in Recoveries** to m**aximise recovery outcomes**:

- **Career path opportunity with great staff benefits**:

- **Full-Time permanent role based at Mile End, with ability to WFH**

As an integral member of the recoveries team, this role will see you perform recovery tasks to support successful recovery outcomes. This will include first contact with third parties and/or their insurer to establish insurance status and contact details, manage and action correspondence, process payments and receipts and other duties as listed below:

- Perform end to end recovery tasks for Fast Track Claims to support successful recovery outcomes.
- Achieve performance targets including financial outcomes and workload performance.
- Make first contact with potential third parties to establish insurance status and contact details.
- Fulfil payments and receipting tasks required to progress recovery activity.
- Manage invoices and payments associated with the recovery team functions.
- Deliver professional service to internal/external customers by identifying and responding to their needs.

**About you**

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

Your excellent interpersonal and communication skills together with your ability to multitask and solve problems will be key to your success together with:

- Previous experience in administrative or service role within the Insurance industry (desirable, but not essential).
- Excellent customer service and communication skills.
- Strong attention to detail and high accuracy.
- Proven organisational and time management skills.
- A positive can-do attitude and great team player.

**About us**

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

**Benefits**

***

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our RAA Rewards Program
- Generous discounts on all RAA products
- Flexible work arrangements
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan

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