Customer Experience Expert

3 weeks ago


Cranbourne, Australia O'Brien Glass Industries Limited Full time

Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.

Our Cranbourne Branch are looking for an experienced Customer Service Expert with Administraion experience to start ASAP and be able to hit the ground running
- Monday - Friday 8.00am - 4.00pm
- May be required to work some Saturdays
- Technical / Mechanical apptitude highly regarded

**About the Role**:

- Face to Face customer service
- Greeting customers and visitors at reception with a positive, helpful attitude.
- Ensuring our customers have the best experience within the Branch
- Provide support to the manager and the running of daily operations
- Effectively keeping customers updated on delivery lead times
- Explore customer needs and educate on our full scope of services
- Source suitable resolutions to customer concerns and follow up customer queries

**About You**:

- Be a passionate customer service expert, with previous retail and/or customer service experience
- Experience delivering a high level of customer service both face to face and over the telephone.
- Professional communication and presentation skills
- Excellent - Clear verbal and written communication skills
- Must have a current drivers licence
- Ability to resolve issues and create solutions for customers
- Support the Branch manager with administrative tasks
- Ability to work in fast paced workplace
- Excellent time management and prioritisation skills
- Intermediate to Advanced Microsoft Office skills

**Benefits**:

- Supportive and collaborative team environment
- Growth and development opportunities
- Competitive salary
- Reward and Recognition program

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.



  • Cranbourne, Victoria, Australia O'Brien Glass Industries Limited Full time

    Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.Our Cranbourne Branch are looking for an experienced Customer Service Expert with Administraion experience to start ASAP and be able to hit the ground running Monday Friday 8.00am 4.00pm May be required to work some Saturdays Technical / Mechanical...


  • Cranbourne, Australia O'Brien Glass Industries Limited Full time

    Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. Our Cranbourne Branch are looking for an experienced Customer Service Expert with Administraion experience to start ASAP and be able to hit the ground running! - Monday - Friday 8.00am - 4.00pm - May be required to work some Saturdays - $28.65ph **About...


  • Cranbourne, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have an opportunity for you. **The Role** Our Cranbourne AutoGlass Service Center is seeking a highly-motivated, enthusiastic and passionate Customer...


  • Cranbourne, Victoria, Australia The Lost Dogs Home Full time

    Job Overview- Work type:Part Time- Location:Cranbourne- Job type:Customer Service- Date posted:01 Feb 2023 AUS Eastern Daylight Time- Applications close:Part Time Customer Experience Officer - 60 hours per fortnightAbout us:The Lost Dogs' Home is one of the country's largest animal welfare organisations, caring for up to 14,000 cats and dogs each year. We...


  • Cranbourne, Australia The Lost Dogs Home Full time

    **Job Overview**: **Work type**: Casual**Location**: Cranbourne**Job type**: Customer Service**Date posted**: 01 Mar 2024 AUS Eastern Daylight Time**Applications close**: 15 Mar 2024 AUS Eastern Daylight Time **About us**: The Lost Dogs’ Home is one of Australia’s most iconic animal welfare organisations, dedicated to caring for and rehoming thousands...


  • Cranbourne, Victoria, Australia The Lost Dogs Home Full time

    Job Overview:Work type:CasualLocation:CranbourneJob type:Customer ServiceDate posted:01 Mar 2024 AUS Eastern Daylight TimeApplications close:15 Mar 2024 AUS Eastern Daylight TimeAbout us:The Lost Dogs' Home is one of Australia's most iconic animal welfare organisations, dedicated to caring for and rehoming thousands of lost and abandoned dogs and cats each...


  • Cranbourne, Australia Tpg Telecom Full time

    At Vodafone, you could say we do ‘retail’ a little differently. We are about connecting people. The power of community, and the buzz you get from helping people to connect – this is what drives us to do good work.What you’ll be doingYou’ll spend your time being a customer champion; discovering what our customers want and need and helping them use...

  • Customer Advisor

    3 weeks ago


    Cranbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- South East region - **Cranbourne Location**: - **Be supported to grow your career at NAB**: - **Make a genuine difference through the work you do**: - **5 Days per week**: - **9-4.30 Monday-Thursday and 9-5.30 Fridays** **It’s more than a career at NAB. It’s about more...


  • Cranbourne, Victoria, Australia Telstra Full time

    Employment TypePermanentClosing Date22 Apr :59pmJob TitleTelstra Retail: Customer Service & Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you...


  • Cranbourne, Australia Beacon Lighting Full time

    **Permanent full-time retail management role available at our Cranbourne store**: - ** Great work-life balance with every second weekend off**: - ** Comprehensive and ongoing training - no lighting experience needed!**: - ** Job security, profit share incentives, generous team member discounts and Birthday Leave!**: - ** Questions? Please contact Kaity...


  • Cranbourne, Australia Vacuumspares.com.au Full time

    **The Role**: - Good time management and organization skills - Order taking - Attention to detail - General administrative tasks * **To be considered for this role, you have**: - Full working rights in Australia - Good time management and organization skills - General administrative understanding - A positive attitude and willingness to learn -...


  • Cranbourne, Australia Beacon Lighting Full time

    **Casual role available at our Cranbourne store where every day is different**: - ** No lighting experience needed! We provide comprehensive and ongoing training**: - ** With our generous team discounts, you will love updating the spaces in your own home!** What is it to **Be a Beacon?** Be a **shining example**. Do everything to the best of your ability...


  • Cranbourne, Australia Beacon Lighting Full time

    **If you are passionate about sales and building strong customer rapport, we want you!** - ** Casual role available at our Cranbourne store**: - ** Generous team member discounts, a fun team culture **and** profit share incentives!**: - ** Comprehensive and ongoing training - no lighting experience needed!** **The Role** Based at our Cranbourne store,...


  • Cranbourne, Victoria, Australia genU Karingal St Laurence Limited Full time

    Do you want to improve your skills or kickstart your career within Employment Services or Administration?Do you have excellent organisational skills and a willingness to contribute to a positive culture across all our workplaces? MatchWorks is looking for a Customer Service Officer to join our Cranbourne officeAt MatchWorks, we believe everyone deserves the...


  • Cranbourne, Australia Beacon Lighting Full time

    **Permanent part-time role available at our Cranbourne store**: - ** Job security, profit share incentives, generous team member discounts and Birthday leave!**: - ** Comprehensive and ongoing training - no lighting experience needed!** **About Beacon** Lighting is crucial to the way we live, work and feel, which is why we’re passionate about providing...


  • Cranbourne, Australia Beacon Lighting Full time

    The Role Based at our Cranbourne store, you will become a valued member of the team and have rostered shifts in the store, along with having the flexibility to cover additional shifts as required. Key responsibilities of the role will include: Provide expert professional customer service to our retail and trade customers Promote and expand our Trade...


  • Cranbourne, Australia O'Brien Glass Industries Limited Full time

    **Are you a passionate leader with exceptional customer service skills?** **Do you thrive in a fast-paced environment and enjoy working in a team?** O'Brien Glass are currently seeking a talented and motivated individual to join our Cranbourne branch as a Customer Service Team Leader within our AutoGlass division. O'Brien Glass are looking for a...


  • Cranbourne, Victoria, Australia O'Brien Glass Industries Limited Full time

    Are you a passionate leader with exceptional customer service skills?Do you thrive in a fast-paced environment and enjoy working in a team?Males encouraged to applyO'Brien Glass are currently seeking a talented and motivated individual to join our Cranbourne branch as a Customer Service Team Leader within our AutoGlass division.O'Brien Glass are looking for...


  • Cranbourne, Australia Chatime Cranbournepark shopping Center Full time

    **Company Description** About Chatime. Chatime is Australia’s home of freshly brewed iced tea, and we’re rapidly growing! With over 140 T-Breweries (stores) across the country and more to come, now is an exciting time to join our team. T-Rista (Customer Service) Casual at Chatime Cranbourne Park Shopping Centre. Ready to shake up your career?...


  • Cranbourne, Victoria, Australia TPG Telecom Full time

    Are you passionate about making a difference? Do you love leading and being part of a team? You may have what it takes to join our amazing team Our Customer Solutions Assistant Team Leaders are passionate, enthusiastic and driven, with a genuine love of people and technology. Working in one of the world's largest Telecommunications companies, we aim to...