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Domestic Violence
2 weeks ago
Casual Contracts available up to 12 weeks with potential permanent roles
- Flexible shift options to suit you full-time - 24/7 roster
- Working from home counselling or Team Leader role
TaylorCare Recruitment has partnered with a DV hotline, and they are looking for Counsellors & Clinical Team Leaders for their 24/7 hotline for minimum of 12 weeks if not longer and opportunity to go permanent in future.
**First Response Counsellor**
**Core Responsibilities**
- Provide immediate response in a supportive and safe environment.
- Deliver a trauma informed strengths based person centred brief outcome focused response That meets the needs of each caller.
- Provide appropriate referrals and support based on the needs of the individual seeking support.
- Ensure all statutory obligations are met as it relates to mandatory reporting (i.e. mandatory reporting in the case of children and young people at risk and duty of care regarding emergency response)
- Escalate identified issues and clinical risks in alignment with compliance and quality processes to the Clinical Team Leader.
- Ensure all information and data is recorded in a concise and secure manner, in adherence to the services’ data capture policies.
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**Experience & Qualification**
- A minimum three-year Bachelor's qualification in a relevant field that meets the requirements of the Peak Body Registrations.
- Police check and working with children’s check
- Must hold Peak Body Registration & provide registration details for verification: PACFA - Clinical, ACA - Level 3 or above, Full - AASW or General Registration with AHPRA as a Psychologist (Unrestricted). Consideration for those eligible and planning to register within six month period with evidence.
- At least two years full-time structured evidence-based counselling experience (Case Management not accepted).
- Demonstrated experience in brief, outcome-focused counselling (preferably telephone counselling) or equivalent experience in specialised sexual assault, domestic and family violence counselling, mental health services, crisis services, etc.
**Clinical Team Leader**
**Core Responsibilities**
- The Clinical Team Leader will be the first point of contact for their team of Counsellors and will need to manage the day-to-day delivery of the service within their team, managing escalated issues, providing structured coaching and making decisions related to service delivery.
- Act as the first point of contact for their team of Counsellors on all operational and practice-related shift matters.
- Ensure service delivery is of a quality standard, professional, efficient, timely and meets the requirements of the defined clinical framework and contractual KPIs.
- Manage any escalations or other shift related issues in alignment with compliance and quality processes
- Ensure all statutory obligations are met as it relates to mandatory reporting (i.e. mandatory reporting in the case of children and young people at risk)
- Ensure their team is working to approved practice models, policies and procedures, and manage any changes to workflows and policies as required.
- Undertake quality audits, and call listening with all team members in alignment with quality processes, providing feedback where required.
- Attend and contribute to supporting leadership/management teams in the facilitation of staff meetings and learning and development days.
- Provide effective support and collaboration to their Clinical Practice Lead that contributes to the overall service delivery provided.
**Experience & Qualification**
- Minimum 4 years trauma counselling experience (preferably telephone counselling) or full-time equivalent experience in specialised sexual assault, domestic and family violence counselling.
- Be qualified counsellors registered with either the Australian Counselling Association (Min ACA Level 3) or psychotherapy and Counselling Federation of Australia (Clinical PACFA); or be qualified social workers registered with AASW (Mental Health Social Worker - AASW General); or be Clinically registered psychologists with AHPRA.
- Hold Current Working with Children Checks, or the capacity to obtain prior to commencement.
- Hold Australian Citizenship
**Why work with TaylorCare Group to secure your next role?**
At TaylorCare Group we partner with top NFP, NDIS & Government Services Australia wide. We work together to help deliver essential recruitment services to the Australian community.
We are passionate about giving back in business and support charities through our business: RUOK, A21 Campaign, Freedom Hub & Hamlin Fistula Ethiopia. As we place you into a job, we in turn donate to the charities we support.
We are a multi award winning agency and won the TIARA Specialist Recruitment Agency of the year 2020 and more.
Could you be the next person that helps us give back to the community?
**c**ontact
**0487 054 291/02 9810 4498.