Meter Data Analyst

2 weeks ago

Melbourne, Australia CitiPower and Powercor Full time

**Meter Data Analyst**:

- Melbourne, VIC, AU, 3000**About us**:
We’re a team that cares about you and your community. United Energy (UE) is an essential service, supplying reliable, safe and affordable electricity across the east and south-east of Melbourne and the Mornington Peninsula, vital for our customers and a clean energy future.

In designing and delivering these services, our people are united by a real sense of purpose to empower customer choices in ways that are important for our communities and the environment. Using advanced analytics, knowledge built through years of practical expertise, partnerships with leading researchers, and the courage to experiment, our people are proud to be disruptive influencers amongst the electricity industry.

Increasingly, our networks are connecting new large-scale renewable energy generators and integrating technologies like solar, batteries and electric vehicles as customers change the way they generate, use, store and share power. This demand is transforming the electricity market faster than any change we’ve ever seen before. As a result, our people are at the frontline in developing and implementing innovative technologies and solutions necessary for the future of our industry not only in Victoria but globally.

**About the Role**:
The role is responsible for ensuring electricity meter data related functions are processed and actioned in accordance with shareholder, regulatory and customer expectations. The role is also responsible for ensuring the integrity of meter and standing data is maintained in a timely manner by addressing business and market systems exceptions and minimising the use of substituted data.

This is a 12-month fixed term contract role.

**What you’ll deliver**:

- Demonstrated ability to analyse and resolve issues relating to the efficient & effective processing of electricity meter data and market transactions to ensure on time collection, validation and provision of data to the market and for billing.
- Includes a detailed knowledge of IT Market systems, functionality and exception resolution related to meter configuration, standing data, editing & configuration maintenance, NMI Ref and task monitoring.
- Participate and contribute to continuous improvement process.
- Identify trends and root causes of standing & meter data exceptions and substitution that impact on compliance, measured MDP performance, network billing and retailer disputes.
- Possess and maintain a thorough understanding of rules and procedures as it relates to the collection and provision of meter data. This includes B2B procedures, Metrology Procedures part B, Service Level Procedures: Metering data provision services & procedures, Meter data delivery calendars, meter data file format specification and CATS procedures.
- Provide quality customer service, interface with internal and external stakeholders (such as retailers, AEMO and customers) to negotiate and resolve customer enquiries, complaints and EWOV referrals promptly, accurately and effectively in line with established policies and procedures.

**To succeed in this role, you’ll have**:

- Previous experience handling customer escalations, within the electricity distribution industry
- Working knowledge of IT systems including MTS, IEE, CIS OV, UIQ, FCS, MST, Web Methods, SAP-ISU and associated end to end processes and procedures
- Knowledge of the Regulations relating to Business to Business (B2B) processes, Meter Data Accreditation and MSATS procedures and in particular Metrology & Service Level Procedures
- Previous experience working with meter data preferred

**Your career with us**:
We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.

We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we’re committed to equal opportunities for all employees.

Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety - ensuring everyone gets home safely everyday - as well as their psychological safety, by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.

**What’s next?**
- If you require adjustments as part of the recruitment process to accommodate your needs, please don’t hesitate to discuss these with us._

OUR VALUES: Live safely, Be Customer and Community Minded, Succeed Together, Be The Best You Can Be, Improve Our Business

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