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Meter Data Team Leader

4 weeks ago

Melbourne, Australia CitiPower and Powercor Full time

**Meter Data Team Leader**:

- Melbourne, VIC, AU, 3000**About our Business**:
We’re a team that cares about you and your community. United Energy (UE) is an essential service, supplying reliable, safe, and affordable electricity across the east and south-east of Melbourne and the Mornington Peninsula, vital for our customers and a clean energy future.

In designing and delivering these services, our people are united by a real sense of purpose to empower customer choices in ways that are important for our communities and the environment. Using advanced analytics, knowledge built through years of practical expertise, partnerships with leading researchers, and the courage to experiment, our people are proud to be disruptive influencers amongst the electricity industry.

Increasingly, our networks are connecting new large-scale renewable energy generators and integrating technologies like solar, batteries and electric vehicles as customers change the way they generate, use, store and share power. This demand is transforming the electricity market faster than any change we’ve ever seen before. As a result, our people are at the frontline in developing and implementing innovative technologies and solutions necessary for the future of our industry not only in Victoria but globally.

**About the Role**:
We currently have an exciting 12-month fixed term opportunity for a Meter Data Team Lead to join the Finance team.
In this role you will use your knowledge of the business processes and procedures relating to meter data and standing data to provide team leadership, training and mentoring to Meter Data Analysts and Senior Meter Data Analysts in the group.
Leading a large team this is a 12-month fixed term opportunity responsible for the compliant and efficient operation of Meter Data functions for CitiPower, Powercor and United Energy in accordance with shareholder, regulatory and customer expectations.

This role has a focus on compliance and systems, and will rely on your attention to detail, problem solving skills and strategic thinking capabilities.

**What you’ll deliver**:

- Manage the meter data processing, including the timely preparation and delivery of accurate billing, and direct the workflow for meter data collection, validation, and provision, standing data, exceptions and support services for electricity sites.
- Provide the Meter Data Manager with technical direction in relation to any rule or regulation changes, and ensure all meter and market data is maintained in accordance with AEMO Service Level Requirements
- Lead the team ensuring continuous success, understanding and compliance in systems and processes, and mentoring of team members.
- Monitor the performance of market systems and act as an escalation point for any performance issues and provide impact analysis on system and process changes.
- Act as the liaison for issues that arise from external and internal sources and ensure that appropriate communication and action is undertaken.
- Ensure that all Meter Data Analysts and Senior Meter Data Analysts provide Powerful Customer Service to increase customer satisfaction.

**To succeed in this role, you’ll have**:

- A Tertiary qualification within Business Management or related discipline or demonstrated experience in a similar type role
- Strong experience in National Electricity Market operations and associated IT systems.
- Demonstrated leadership experience, fostering a collaborative and high performing team environment.
- Analytical skills with a strong eye for detail, and the ability to work in a timely and effective manner.

**Your career with us**:
We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability. Working with us means being fully supported to make the most of new experiences, and to build a career through a range of opportunities to learn from the best and to grow in a safe, inclusive, flexible, and collaborative environment.

Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety - ensuring everyone gets home safely everyday - as well as their psychological safety, by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.

**What’s next?**

OUR VALUES: Live safely, Be Customer and Community Minded, Succeed Together, Be The Best You Can Be, Improve Our Business

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