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Information Management Lead

2 months ago

Newcastle, Australia NSW Government -TAFE NSW Full time

**BE BOLD. BE AMBITIOUS. MAKE YOUR NEXT MOVE THE RIGHT ONE.**
- Be part of a value driven organisation that supports flexible working and offers work life balance
- Competitive salary package and access to multiple benefits
- Permanent full-time position

Our goal is for TAFE NSW to be more than a workplace for our people. We are a proud, passionate and customer-focused team, supportive and collaborative with each other. We enjoy rewarding, challenging careers which offer many opportunities to learn and grow in TAFE NSW.

**THE OPPORTUNITY**

The Information Management Lead is responsible for leading an energetic, customer focused portfolio that delivers real-life service and business process improvement activities within the Continuous Improvement function. Through proactively identifying opportunities to continually improve the performance of process, written directions or service delivery, this role will help shape a modern, customer-first and values-based organisation.

**ABOUT YOU**

As the Information Management Lead, you will play a pivotal role in shaping our approach to written directions (policy and procedures) and process excellence. Your ability to critically assess ways of working information, metrics, and data will empower you to formulate insightful recommendations for change. You will provide invaluable thought leadership on internal processes, contributing to the success of our improvement initiatives. Managing improvement outcomes will be second nature to you, as you establish an environment where process enhancements are not only realised but sustained over time.

Your strategic vision will be evident as you develop tools and strategies that facilitate effective communication and stakeholder engagement, driving the adoption of consistent best practices and process standards. Your excellent communication skills will convey ideas, strategies, and recommendations seamlessly, facilitating collaboration with diverse range of stakeholders.

To be considered for the role you will have;
- Significant experience in leading team to deliver process or information management outcomes within a large organisation.
- End to end business process thinking, data led process re-engineering, engagement with process owners/sponsors and enablement of all company roles that manage processes.
- Demonstrated ability to drive process or information management solutions and standards. (ARIS, Signavio etc)
- Strong understanding of the process or information management frameworks, lifecycle, standards (BPMN2.0), governance, and enablement rollout.
- Experience leading or interlocking with other improvement and governance practices such as Lean, Agile or Human Centred Design, Risk & Controls is highly desirable.
- Customer Experience mindset and drive to deliver value for learners.
- High level of stakeholder management and project delivery capability.

For further information regarding the role please review the Position Description and Information Package.

**HOW TO APPLY**
- Attach an updated resume in PDF format

**Applications close: Wednesday 6th September 2023 at 11:59PM**

**OUR COMMITMENT TO DIVERSITY & INCLUSION**

**Please note**:
This is a child-related position. A Working with Children Check is a prerequisite for anyone in child
- related work. It involves a national criminal history check and review of findings of workplace misconduct.

For ongoing positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs, you need a visa that gives you permission to work in Australia.

An eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list.

**Key Application Responses**:
**Targeted Questions**
- Collaboration and teamwork are crucial in achieving improvement at scale. Can you provide an example of a time when you successfully collaborated with senior leaders or executives to develop, implement, or measure a process architecture?

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