Customer Service Officer

2 weeks ago

Fortitude Valley, Australia Royal Rehab Private Ryde Full time

Published
June 10, 2024
Location
Fortitude Valley, Australia
Category
Default
Job Type
Full-time
**Salary Packaging**: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay)

**Benefits**: Fitness Passport & HCF Private Health Insurance discounts
**Extra Leave**: 4 weeks annual leave + additional 5 days leave
**Career growth**: Genuine career opportunities
**Work life balance**: Flexible work arrangements
**Salary**: Competitive remuneration
**Culture**: Friendly and close-knit team environment
**Full-Time Opportunity**: We provide full-time positions.
**Location**: Based onsite in Fortitude Valley
About us...

Breakthru is part of the Royal Rehab Group, a leading provider of disability and rehabilitation services. We are a dynamic, innovative organisation committed to empowering people to create their own futures. Through the provision of high quality person-centered supports, we enable thousands of people every year to access the supports required for mental health, employment, disability & training needs.

Working with us, you will be supporting our customers to achieve their goals and aspirations with the aim of achieving sustainable employment.

About the opportunity

As a Customer Service Officer, you will be the first point of contact for new and potential customers wishing to access Breakthru services. You will work closely with customers and their families to understand their requirements, expectations, and aspirations. The key focus of this role is to secure customer engagement and deliver the very best customer service to enquiries.

**This includes**:
Actively responding to new customer enquiries
Processing of relevant referrals and NDIS Request for Service
Liaise with operational teams regarding service capacity and availability
Ensure an understanding of all breakthru and legislative policies and procedures
Participate in promotional campaigns to increase customer acquisition
Meet customer acquisition targets
Actively promote Breakthru’s service offerings
Demonstrating thorough and timely recording of customer interactions
Any other duties as directed by your Leader or the Leadership team
About you

You are passionate, driven to succeed and thrive on customer service, building relationships both internally and externally. Your ability to manage multiple priorities while continuing to provide strong customer service will be the key to your success in this role. With highly developed interpersonal skills and the ability to maintain strong relationships, your commitment to customers and their families will support the continued customer acquisition and growth of the business.

**You will also be able to clearly articulate and demonstrate**:
Strong knowledge of NDIS & funding flexibility
Sales background & commitment to excellent customer service
Knowledge of relevant local service providers (desirable)
Ability to advocate on behalf of our customers
Proactive approach to achieving targets
Strong administrative requirements & process driven role
Drivers license (essential)
Working with Children check (essential or willing to obtain)
Criminal record check (essential or willing to obtain)
NDIS Workers Screen Clearance (essential or willing to obtain)
What we offer...
**Salary Packaging**: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay)

**Benefits**: Fitness Passport & HCF Private Health Insurance discounts
**5 extra leave days**: Access to an additional 5 individual leave days
**Career growth**: Genuine career opportunities
**Work life balance**: Flexible work arrangements
**Salary**: Competitive remuneration
**Employee Assistance Program**: Access to professional counselling and coaching for you and your immediate family
**Leadership**: Supportive and experienced leadership team
**Culture**: Friendly and close-knit team environment
Proud to be Great Place to Work Certified

What’s next

If this sounds like the perfect role for you, address the essential criteria in your cover letter and APPLY NOW to start your journey with us

For more information on Breakthru,

**Please note**: The successful applicant will be required to undergo pre-employment checks including but not limited to a NDIS Worker Screen Clearance, current criminal record check (no older than 3 months), working with children check, employment history and referee checks.

A career with Breakthru is an opportunity to collaborate, grow and make a difference with an iconic organisation recognised as a leader in rehabilitation and disability support.

We do not provide sponsorship and no agencies please.

  • Customer Service Officer

    6 days ago

    Fortitude Valley, Queensland, Australia TUH Health Fund Full time

    Genuine flexibility with Hybrid WFH & Office arrangements, NO WEEKEND WORK Inbound calls only, within a truly member focused team Be a part of a highly engaged team in an organisation that is invested in YOUAbout the roleIn thisPermanent Full-Time role, as a Customer Service Officer you will be responsible for providing consistently excellent customer...

  • Customer Service Officer

    2 months ago

    Fortitude Valley, Australia Wall Street Full time

    Competitive Remuneration - Thrive in a growing business - Fortitude Valley location **The Company**: We are not just another timber flooring company. While** WOODCUT **was launched over 17 years ago, our passion for and knowledge of timber stems from generations passed, starting with the director’s grandfather, who worked as a timber merchant. Today,...

  • Customer Service Officer

    3 weeks ago

    Fortitude Valley, Australia Wall Street Full time

    Competitive Remuneration - Thrive in a growing business - Fortitude Valley location **The Company**: We are not just another timber flooring company. While** WOODCUT **was launched over 17 years ago, our passion for and knowledge of timber stems from generations passed, starting with the director’s grandfather, who worked as a timber merchant. Today,...

  • Customer Service Officer

    6 days ago

    Fortitude Valley, Queensland, Australia Royal Rehab Private Ryde Full time

    PublishedJune 10, 2024LocationFortitude Valley, AustraliaCategoryDefaultJob TypeFull-timeSalary Packaging: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay)Benefits: Fitness Passport & HCF Private Health Insurance discountsExtra Leave: 4 weeks annual leave + additional 5 days leaveCareer growth: Genuine...

  • Customer Service Officer

    6 days ago

    Fortitude Valley, Queensland, Australia Wall Street Full time

    Competitive Remuneration Thrive in a growing business Fortitude Valley locationThe Company:We are not just another timber flooring company. While WOODCUT was launched over 17 years ago, our passion for and knowledge of timber stems from generations passed, starting with the director's grandfather, who worked as a timber merchant.Today, WOODCUT's high quality...

  • Customer Service Officer

    6 days ago

    Fortitude Valley, Queensland, Australia Breakthru Full time

    Salary Packaging: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay) Benefits: Fitness Passport & HCF Private Health Insurance discounts Extra Leave: 4 weeks annual leave + additional 5 days leave Career growth: Genuine career opportunities Work life balance: Flexible work arrangements Salary: Competitive...

  • Retail Customer Service Officer

    2 weeks ago

    Fortitude Valley, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service

    4 weeks ago

    Fortitude Valley, Australia Kennedy Reid Full time

    Extensive training provided on product knowledge and systems - Full-time permanent position - WFH 2 days once trained **The Company** Our client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,500 employees across Australia. They are looking for an experienced outbound...

  • Retail Customer Service Officer

    5 days ago

    Fortitude Valley, Queensland, Australia Australia Post Full time

    Help us deliver like never beforeAustralia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.About the opportunityAs our...

  • Customer Service

    4 weeks ago

    Fortitude Valley, Australia Kennedy Reid Full time

    Extensive training provided on product knowledge and systems - Full-time permanent position - WFH 2 days once trained **The Company** Our client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,500 employees across Australia. They are looking for an experienced outbound...

  • Customer Service

    2 weeks ago

    Fortitude Valley, Australia Kennedy Reid Full time

    Extensive training provided on product knowledge and systems - Full-time permanent position - WFH 2 days once trained **The Company** Our client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,500 employees across Australia. They are looking for an experienced outbound...

  • Customer Service

    5 days ago

    Fortitude Valley, Queensland, Australia Kennedy Reid Full time

    Extensive training provided on product knowledge and systems Fulltime permanent position WFH 2 days once trainedThe CompanyOur client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,500 employees across Australia. They are looking for an experienced outbound customer service...

  • Customer Service

    6 days ago

    Fortitude Valley, Queensland, Australia Kennedy Reid Full time

    Extensive training provided on product knowledge and systems Fulltime permanent position WFH 2 days once trainedThe CompanyOur client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,500 employees across Australia. They are looking for an experienced outbound customer service...

  • Customer Service Officer

    4 weeks ago

    Fortitude Valley, Australia Tally Group Full time

    The role: This is an exciting position for someone who wants the opportunity to make an impact in a high-growth company, while learning from industry experts in the technology and energy sector. Role Duties: - Follow established work practices and promote and maintain safety in the workplace. - Negotiate payment arrangements with outstanding debtors for...

  • Customer Service Officer

    4 weeks ago

    Fortitude Valley, Australia Tally Group Full time

    The role: This is an exciting position for someone who wants the opportunity to make an impact in a high-growth company, while learning from industry experts in the technology and energy sector. Role Duties: - Follow established work practices and promote and maintain safety in the workplace. - Negotiate payment arrangements with outstanding debtors for...

  • Customer Service Officer

    2 weeks ago

    Fortitude Valley, Australia Tally Group Full time

    The role: This is an exciting position for someone who wants the opportunity to make an impact in a high-growth company, while learning from industry experts in the technology and energy sector. Role Duties: - Follow established work practices and promote and maintain safety in the workplace. - Negotiate payment arrangements with outstanding debtors for...

  • Customer Service Representative

    3 weeks ago

    Fortitude Valley, Australia Tech Mahindra Full time

    Join us as a Customer Support Associate, and YOU'll work with Australia's largest telecom player and be part of a fun & caring team. Who is Tech Mahindra? What’s in it for YOU? - Flexible working arrangement from home and office - Competitive salary + Super + Penalty rates - An attractive rewards and incentive program - Internal career progression...

  • Customer Service Associate

    3 weeks ago

    Fortitude Valley, Australia Innovhut Full time

    Do you have passion to solve customer problems? Do you consider yourself to be an effective communicator and a problem solver? If you've answered Yes to the above, come join us as a **Customer Support Associate** and be part of **Australia's largest telecom**! This opportunity offers more than salary and you should look forward to more! - Flexible working...

  • Customer Service Associate

    2 months ago

    Fortitude Valley, Australia Innovhut Full time

    Do you have passion to solve customer problems? Do you consider yourself to be an effective communicator and a problem solver? If you've answered Yes to the above, come join us as a **Customer Support Associate** and be part of **Australia's largest telecom**! This opportunity offers more than salary and you should look forward to more! - Flexible working...

  • Customer Service Officer

    2 weeks ago

    Fortitude Valley, Australia Breakthru Full time

    Description Salary Packaging: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay!) Benefits: Fitness Passport & HCF Private Health Insurance discounts Extra Leave: 4 weeks annual leave + additional 5 days leave Career growth: Genuine career opportunities Work life...