Assistant Product Manager, Sbs Proprietary Charge

6 months ago

Sydney, Australia Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

An exciting new opportunity has opened for an Assistant Product Manager to join our Small Business Services (SBS) Proprietary Charge Cards Product Management Team. We’re on a mission with a renewed Product Line Strategy, Product Refresh Roadmap, and high-profile strategic initiatives for delivering and maintaining exciting new products, features, and benefits for our Business Customers (SMEs).

SMEs are an integral part of the aggressive growth strategy and offering differentiated products and services is critical to our success. Our team strives to drive significant growth and value through the delivery of innovative, delightful, and winning products and solutions that are tailored to meet the unique evolving needs of SME Businesses.

**How will you make an impact in this role?**

Reporting into the SBS Proprietary Charge Cards Product Manager, you will be responsible for representing the voice of the customer, supporting the delivery of an optimum value proposition, whilst concurrently delivering long-term product profitability and upholding our brand values. You’ll form a key part of the International Card Services (ICS) Charge Cards, Insurance and Benefits (CIB) Team.
- Support effective management of SBS Proprietary Charge Cards portfolio across A/NZ and deliver on Product Line Strategy.
- Support execution and successful delivery of strategic initiatives in our roadmap; including effectively managing critical workstreams E2E.
- Support execution of value proposition enhancements including design and launch of new product benefits to deliver market leading value for SME Card Members.
- Lead with an external lens, by gathering customer insights and regular review of the competitor landscape to help inform compelling business cases.
- Deliver on core product management and actively lead in managing critical tasks and activities required to run the business such as support with creating and managing product collateral and assets, budget and invoice management, stock management, marketing communication approvals, etc.
- Ensure high standards of product compliance, identifying and addressing any operational or regulatory risks.
- Collaborate with cross-functional stakeholders (internal & external) to drive Net Promoter Score (customer satisfaction), customer engagement, and/or margin enhancements.
- Liaise with the internal marketing teams regarding product positioning, promotions, and go to market execution of campaigns.

**Minimum Qualifications**- Be a strategic thinker and self-starter with strong problem-solving and collaboration skills.
- Have strong commercial acumen, including ability to identify and size business opportunities.
- Have proven project management experience with discipline to manage multiple projects running concurrently.
- Be a team player who is flexible, open-minded and maintains a positive attitude even during changing work priorities.
- Have ability to meet deadlines and excel in a complex environment, while maintaining high standards of personal excellence & integrity
- Be analytically minded with the ability to turn data and research into actionable insights.
- Be a customer advocate with a pulse of trends shaping demand.
- Have a good understanding of Amex products and competitive landscape.
- Have excellent written & oral communication and presentation skills to influence at all levels.

**Preferred Qualifications**
- Have 5+ years' experience in a Product Management or Marketing environment

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements d

  • Managing Editor, Sbs Food

    7 months ago

    Sydney, Australia SBS Full time

    We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community. **About Us** SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that...

  • Business Manager, Sbs Technology

    6 months ago

    Sydney, Australia SBS Full time

    We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community. **About Us** SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that...

  • Manager, Sbs Audio Podcasts

    2 months ago

    Sydney, Australia SBS Full time

    We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community. **About Us** SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that...

  • Solutions Manager, SBS CulturalConnect

    6 months ago

    Sydney, Australia SBS Full time

    At SBS, we embrace difference, and we welcome applications from people of all backgrounds. We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community. About SBS SBS is one of the world's most unique...

  • Customer Service Representative

    7 months ago

    Sydney, Australia SBS Full time

    We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community. **About Us** SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that...

  • Analytics Lead, Sbs On Demand

    6 months ago

    Sydney, Australia SBS Full time

    We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community. **About Us** SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that...

  • Head of Engagement, SBS On Demand

    6 months ago

    Sydney, Australia SBS Full time

    At SBS, we embrace difference, and we welcome applications from people of all backgrounds. We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community. About Us SBS is one of the world's most unique...

  • Product Manager

    2 months ago

    Sydney, Australia SBS Full time

    We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community. **_ This role is classified as Level 6 Content and Production ($122,967 - $146,169)_**_ under SBS Australia's current Enterprise Agreement. The...

  • Digital Solutions Strategist, Sbs Culturalconnect

    6 months ago

    Sydney, Australia SBS Full time

    **About SBS** SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that exists for all Australians to inspire, support and celebrate the diversity of our multicultural society. Our purpose, for the last 40 years, has reflected and explored the evolving diversity of Australia, investing...

  • Digital Solutions Strategist, SBS CulturalConnect

    7 months ago

    Sydney, Australia SBS Full time

    At SBS, we embrace difference, and we welcome applications from people of all backgrounds. We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community. About SBS SBS is one of the world's most unique...

  • Business Affairs Coordinator for SBS TV

    1 month ago

    Sydney, New South Wales, Australia SBS Full time

    About the RoleThe Business Affairs Coordinator is a key support role for the Commercial team at SBS, responsible for assisting with the acquisition and commissioning of television broadcast, online and digital rights for SBS channels. As an administrative support role, you will be responsible for maintaining databases, interpreting correspondence, and...

  • Client Solutions Executive, Sbs Culturalconnect

    6 months ago

    Sydney, Australia SBS Full time

    **About SBS** SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that exists for all Australians to inspire, support and celebrate the diversity of our multicultural society. Our purpose, for the last 40 years, has reflected and explored the evolving diversity of Australia, investing...

  • Multimedia Content Specialist

    3 weeks ago

    Sydney, New South Wales, Australia SBS Full time

    SBS, a renowned Australian broadcaster, is seeking an exceptional Multimedia Content Specialist to join its Chinese team. As a key member of the Audio and Language Content team, you will play a vital role in developing and delivering multimedia content for the Chinese program online and on social media platforms.About the RoleThis is a dynamic opportunity...

  • Video Producer

    4 weeks ago

    Sydney, Australia SBS Full time

    We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community. **About Us** SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that...

  • Multicultural Journalist Opportunities at SBS

    3 weeks ago

    Sydney, New South Wales, Australia SBS Full time

    SBS, a pioneering media organisation, is committed to embracing diversity and fostering inclusive workplaces. We are currently seeking skilled journalists to join our team in a casual capacity.About UsWith over 40 years of experience, SBS has established itself as a trusted and innovative broadcaster, producing content that reflects the diverse multicultural...

  • Broadcast Journalist Development Opportunity at SBS

    3 weeks ago

    Sydney, New South Wales, Australia SBS Full time

    About UsSBS is one of the world's most innovative media organisations, producing trusted content that inspires and supports Australians.We're committed to deepening our connections with communities, sharing their stories, and giving a voice to those often unheard.Our purpose has reflected and explored the evolving diversity of Australia for over 40 years,...

  • Multimedia Content Specialist

    4 weeks ago

    Sydney, New South Wales, Australia SBS Full time

    We are seeking a highly skilled Multimedia Content Specialist to join our SBS Chinese team. This is an exciting opportunity to develop and deliver multimedia content for our online and social platforms.About the RoleAs a Multimedia Content Specialist, you will be responsible for planning and managing digital content campaigns for key community events,...

  • Arabic TV News Reporter Position at SBS

    2 weeks ago

    Sydney, New South Wales, Australia SBS Full time

    Job Summary:SBS is seeking an Arabic TV News Reporter to join our team. The successful candidate will be responsible for reporting on news content relevant to the audience, identifying and arranging stories, and working on a range of television reporting and production tasks.About SBS:We are one of the world's most unique and innovative media organisations,...

  • Mandarin News Production Assistant

    6 months ago

    Sydney, Australia SBS Full time

    We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community. About SBS SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that...

  • Content Operations Specialist

    3 weeks ago

    Sydney, New South Wales, Australia SBS Full time

    SBS is a leading Australian media organisation that has been broadcasting for over 40 years.As a Content Operations Specialist, you will play a critical role in ensuring the smooth operation of our digital platforms, including SBS On Demand.Key responsibilities include:Liaising with content teams to understand strategies and planning for digital online...