Service and User Experience Designer

2 days ago

Canberra, Australia ACT Government Full time

**Who we are**

The Design and Strategy Branch provides strategic guidance of technology and data investment, and is responsible for development and maintenance of whole of government technology roadmap architecture and design practice, including principles, standards and methods.

**What you will do**

As a member in a multi-disciplinary team, you will undertake research with customers using co-design techniques including observational studies, customer interviews, prototyping, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts. This will include developing documentation identifying business problems, research findings and create artifacts to map user pain points, journey maps, service blueprints and personas to support timely project delivery. The work will also involve communicating concepts through storytelling and prototypes ranging from low to high fidelity (including for example wireframes, click-throughs, interactive prototypes), as well as identifying, articulating, and testing the viability and feasibility of assumptions with customers and stakeholders.

This work will require close collaboration with other areas within the organisation to promote the value of a great design in achieving positive business and community outcomes. To support these outcomes across Government, you will also identify relevant industry trends into the work of the sections that enable innovative government service delivery that can be applied to provide better ACT Government outcomes.

**What you require**

You will need to possess the following professional / technical skills and demonstrated experience:

- Strong knowledge of Human Centred Design (HCD) practices and Design Thinking
- Demonstrated design capabilities developing journey maps, personas, empathy maps, service blueprints and other HCD artifacts
- Experience in conducting user research
- Well-developed written and oral communication skills
- Ability to work as part of a multi-disciplinary team in an agile development environment.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.

**Eligibility/Requirements**

**What we offer**

The ACT Public Service (ACTPS) offers a collaborative and supportive work environment. We value and encourage the contribution of people from diverse backgrounds, experiences and perspectives. We offer flexible working arrangements, including hours of work (e.g. start and finish times), locations of work (e.g. working from home) and an activity-based office work environment. The positions are based in the ACT. Interstate work arrangements may be considered in line with governing policies. To learn more about the ACTPS and what we offer, please go to work with us.

The selection process for these positions will take approximately six weeks from the advertisement closure to make an offer.

A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

If you have any requirements for Reasonable Adjustments to be made to the recruitment process to ensure that you have an equal and fair opportunity to be considered for selection, please get in touch with the Contact Officer.

  • User Experience Designer

    7 months ago

    Canberra, Australia Department of Employment and Workplace Relations Full time

    APS Level 5 - Canberra, ACT - $83,908 - $89,706 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. **About the Division** The Digital Solutions...

  • User Experience Designer

    6 months ago

    Canberra, Australia Department of Employment and Workplace Relations Full time

    APS Level 4 - Canberra, ACT - $75,996 - $81,274 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. **About the Division** The Digital Solutions...

  • Aps6 User Experience Designer

    7 months ago

    Canberra, Australia Department of Employment and Workplace Relations Full time

    APS Level 6 - Canberra, ACT - $94,332 - $103,731 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. **About the Division** The Digital Solutions...

  • User Experience Designer

    6 months ago

    Canberra, Australia Quality People Full time

    Top $'s Paid ! - Contract Extensions are highly likely ! - Must have the ability to obtain a Baseline security clearance. **Our client URGENTLY requires a User Experience (UX) Designer for 12 months + Contract in Canberra.** The UX / UI designer is to support the delivery of a new customer portal for near coastal seafarers. This role will be instrumental...

  • User Experience Design

    7 months ago

    Canberra, Australia Charterhouse Full time

    **Responsibilies** - Design and delivery of artefacts comprising of communication material, wire framing, current and future state journey maps, service blueprints, customer segmentation, personas, reports, concepts, or prototyping. (Tools: Adobe CC, Visio, Figma). - Supporting workshop design and facilitation to support effective information gathering,...

  • User Experience Designer

    8 months ago

    Canberra, Australia Infinite Talent Group Pty Ltd Full time

    **Working arrangements**: On-site (Canberra) preferred, with flexible and remote working arrangements available and considered on a case-by-case basis. **Essential criteria**: - Demonstrated experience in designing and delivering information architectures, wireframes, user interface and visual designs, and design asset libraries. A strong portfolio of...

  • User Experience Designer

    8 months ago

    Canberra, Australia PowerData Group Consulting Full time

    We are seeking an User Experience Designer **Open to**: Must be able to obtain baseline clearance **Location**: ACT If successful working on-site (Canberra) will be preferred, with flexible and remote working arrangements available and considered on a case-by-case basis. **The Role**: We are seeking an experienced fan experienced UX / UI designer to...

  • User Experience Designer

    7 months ago

    Canberra, Australia Ignite Specialist Recruitment Services Full time

    Contract Type Contract Reference BH-371173 Industry Admin & Secretarial Salary per hour - Min: AUD 100 - Max: AUD 110 **About The Organisation**: The department is a highly esteemed and prominent government entity. Joining this distinguished team presents an exceptional opportunity to contribute significantly to meaningful and impactful projects. -...

  • User Experience Designer

    8 months ago

    Canberra, Australia IT Alliance Australia Full time

    Canberra **Australian Maritime Safety Authority** One of our **Federal Government** clients is looking for **User Experience Designer **in **Canberra**.** **We are looking for the following Skills/Experience**: - Demonstrated experience in conducting user research and user testing using visual tools, analytics and evidence to map user journeys and drive...

  • User Experience Designer

    6 months ago

    Canberra, Australia Talent International Full time

    australia australian capital territory contract negotiable- Exciting opportunity for a User Experience Designer - ACT located, some WFH flexibility - 12 Month contract + multiple extension opportunities - Must have full australian working rights - Must have ability to obtain a Baseline Security Clearance **The Client** Our client is a government agency...

  • Service and User Experience Designer

    2 days ago

    Canberra, Australia ACT Government Full time

    **Who we are** The ACT Digital Branch is responsible for driving the ACT’s digital service delivery agenda to make it easier and more convenient for citizens and businesses to connect and do business with government. Our approach includes facilitating end to end design and delivery within multi-disciplinary teams, with a focus on improving the user...

  • User Experience Designer

    9 months ago

    Canberra, Australia IT Alliance Australia Full time

    Canberra **Australian Electoral Commission** One of our **Federal Government** clients is looking for **User Experience Designer **in **Canberra**.** **We are looking for the following Skills/Experience**: - Experience in overseeing and participating in research activities, generating insights and effectively using qualitative and quantitative data to...

  • User Experience

    2 months ago

    Canberra, Australia NCS Australia Full time

    **Company Description** About us**: At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an...

  • User Experience Content Designer

    2 days ago

    Canberra, Australia Aurec Human Capital Group Full time

    We are looking to engage a skilled and enthusiastic **UX Content Designer **to join our Federal Government client! This is your chance to make a difference for our Federal Government client in this **6 month contract **with **an additional 12 months of** **extensions **offered. **Australian Citizens with the ability to obtain an NV1 security clearance...

  • User Experience Content Designer

    1 day ago

    Canberra, Australia Aurec Full time

    We are looking to engage a skilled and enthusiastic **UX Content Designer **to join our Federal Government client! This is your chance to make a difference for our Federal Government client in this **6 month contract **with **an additional 12 months of** **extensions **offered. **Australian Citizens with the ability to obtain an NV1 security clearance...

  • User Research

    7 days ago

    Canberra, Australia HAYS Full time

    Support the design of Data related products, focusing on the enhancement of visual dashboards and reports **Your new company** Join an independent Commonwealth statutory authority, responsible for the regulation of communication and media services across Australia. They do this by issuing licenses to organisations, looking into complaints and problems, and...

  • Pdms User Experience

    7 months ago

    Canberra, Australia Department of Finance Full time

    Business Enabling Services Group / ICT Division / Government Services Branch - APS 6 ($94,434 - $115,254) | Ongoing | Full-time & Part-time - Canberra, ACT **ABOUT THE BRANCH & SECTION** The Government Services Branch (GSB) delivers Whole-of-Government services to Commonwealth agencies, including developing and supporting the secure telecommunications and...

  • User-experience (Ux) Designer, Digital Content

    7 months ago

    Canberra, Australia Department of Finance Full time

    Commercial Group / Procurement & Insurance Division / Procurement Policy and Systems Branch - APS 6 ($90,802 - $110,821) | Ongoing | Full-time - Canberra, ACT **ABOUT THE BRANCH & SECTION** **The Procurement Policy and Systems Branch** The Procurement Policy and Systems Branch is responsible for procurement policy development, providing advice to the...

  • Service Designer

    7 months ago

    Canberra, Australia Department of Employment and Workplace Relations Full time

    APS Level 6 - Canberra, ACT; Brisbane, QLD; Melbourne, VIC; Sydney, NSW - $98,105 - $107,880 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to...

  • User Researcher + Interaction Designer

    7 months ago

    Canberra, Australia HAYS Full time

    Hays is working with a Federal Government Department to source a User Researcher + Interaction Designer **Your new company** You'll be working for a Federal Government Department which aims to support growth for Australian's community, industries, and international presence! **Your new role** You'll be joining a division within a leading Federal...