Student Success Adviser

7 months ago

Gold Coast, Australia Endeavour Full time

Competitive remuneration
- FREE UNLIMITED clinic consults & 15% off all clinic dispensary and retail products
- Beautiful campuses all located conveniently to public transport

Endeavour College of Natural Health is the largest provider of complementary medicine higher education degrees in the Southern Hemisphere, with six campuses across Australia. Courses on offer are in the fields of Naturopathy, Nutritional and Dietetic Medicine, Chinese Medicine, Acupuncture and Health Science.

Backed by UP Education, the largest private tertiary training provider in New Zealand, 26,000 students educated every year, 50 campuses, 19 cities across New Zealand and Australia with 27 years academic experience and a highly experienced management & governance team.

We aim to be the leader in natural health education, producing experts that keep the world well. We look to transform passion into purpose and are committed to the future and success of natural health

For more information, please visit the following:
**About the Role**

The Student Success Adviser will support a portfolio of students through their learning journey with the College. The focus will be to provide exceptional and proactive student support ensuring our students are engaged and managing their studies to completion.

This role is responsible for cultivating a supportive, holistic student environment centered on engagement and uncompromising customer service. The primary focus is to drive student retention through active cohort management and progression planning. Educating and empowering students to manage their own studies. You will be able to offer timely and effective customer service and support to assist students with early intervention plans, course progression, re-enrolment, return to studies, course direction to completion outcomes.

**Key Responsibilities include**:

- Calling students, regular consultations, group consultations, support webinars and regular touchpoints across all stages of the student study journey, managing general enquiries, course progression planning and enrolment, study load management, study support access and documentation.
- Identifying and proactively supporting any students at risk for failure or non-completion of studies and exit support strategies.
- Providing a collaborative, solutions-focused approach to empower students to overcome any obstacles that may impact their ability to commit to their studies.
- Drive re-enrolment and retention targets through efficient progression and re-enrolment planning consultations aligned with course outlines.
- Actively participating in Student Orientation and engagement activities to support building student connections.
- Providing regular updates on the success of your cohort from the student database and cohort dashboard management.

**About You**
- A relevant Bachelor’s degree and/or experience providing support to students
- Customer service experience in a fast-paced professional environment with a passion for education and student support
- Experience in a higher education setting preferred
- Experience in using CRM systems and reporting
- Strong communication (verbal and written) and interpersonal skills with proven ability to build rapport at all levels
- Ability to operate effectively in a team, contributing positively to team operations and working relationships
- Ability to demonstrate the qualities of initiative, sensitivity, tact and loyalty and an appreciation for the need for confidentially and discretion
- Ability to engage in robust conversations with professionalism and respect to reach solution-focused outcomes
- A student service mentality and respect for balancing both people, policies, procedures and business needs
- Demonstrated ability to multitask and work to deadlines both autonomously and as part of a team

**Why work with us**

We embrace diversity as part of our need for a culturally competent and confident workforce. We value our people, as such we focus on their continued professional development as well as their physical and mental wellbeing. Perks of working at Endeavour College include:

- Competitive remuneration and hybrid setup
- Employee Assistance program
- 15% off all clinic dispensary and retail products
- Beautiful campuses all located conveniently to public transport
- Staff events

To Apply:
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

  • Endeavour College

    6 months ago

    Gold Coast, Australia UP Education Full time

    Endeavour College aims to be the leader in natural health education, producing experts that keep the world well. We look to transform passion into purpose, and are committed to the future and success of natural health! For more information, please visit the following: **The opportunity** The Student Success Adviser will support a portfolio of students...

  • Student Experience Coordinator

    6 months ago

    Gold Coast, Australia Navitas Full time

    **About the role** **Key Responsibilities** - Oversee events such as student orientation, graduation and student engagement activities - Plan, implement and report on the success of each student event - Undertake general administrative duties within the SAS team - Produce & plan a monthly Student Activities Calendar - Develop and maintain relationships with...

  • Electrical Student Mentor

    6 months ago

    Gold Coast, Australia ATTC Full time

    **ELECTRICAL STUDENT MENTOR** **The Australian Trade Training College is seeking a highly motivated and enthusiastic '**_Mentor’ _**with an Electrical trade background to work with Prevocational, Post Trade students and apprentices. You will work alongside a qualified Electrician and Trade Trainer whilst being supported in obtaining your Certificate IV in...

  • International Student Homestay Coordinator

    6 months ago

    Gold Coast, Australia Education Full time

    **Abour us**: We are a coeducational school, located within the suburb of Southport on the Gold Coast of Queensland, Australia. Our school has in excess of 583 students enrolled from Prep to Year 6. Our school prides itself on a strong history of academic, sporting, cultural and community excellence. Our values of being respectful, being safe and being a...

  • Head of Department

    7 months ago

    Gold Coast, Australia Education Full time

    About the Department of Education The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...

  • Student Living and Support Officer

    1 month ago

    Gold Coast, Australia Bond University Full time

    About the position Directly interact with student residents to address health, wellbeing, and academic concerns, ensuring a smooth transition and integration into campus life. Promote leadership development, community engagement, and cross-community activities such as sports and cultural events. Foster a safe, supportive, and inclusive residential...

  • Head of Department- Student Engagement

    6 months ago

    Gold Coast, Australia Education Full time

    About Coomera State Special School Coomera State Special School supports learners across years Prep to Year 12 in the growing area of Coomera. With a purpose statement of 'Shining the Light on Potential' we live by the values of 'Best in Class, 'EveryOne Matters', Kindness always' and 'Seriously Playful'. Aligned to these values, the vision for the school...

  • Student Counsellor

    6 months ago

    Gold Coast, Australia Navitas Full time

    **About the role** Student Counsellor is responsible for creating a caring College/Campus environment which recognises the diversity of students and supports student success. This role is based on Gold Coast Campus and is for** two** **days a week only**. **Key Result Areas** - Provide welfare counselling to students on matters such as academic progression...

  • Head of Department

    6 months ago

    Gold Coast, Australia Education Full time

    About the Department of Education The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...

  • Head of Department

    6 months ago

    Gold Coast, Australia Education Full time

    About the Department of Education The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...

  • Humanities Teacher Engaged Students

    7 months ago

    Gold Coast, Australia Frontline Recruitment Full time

    This Private School has a proud and storied history, consistently achieving fantastic results, academic and otherwise, underpinned by a committed and innovative team of staff. A leading P-12 school on the Gold Coast that offers an innovative learning and teaching environment that focuses on the whole child in their academic, sporting, and creative pursuits....

  • International Student Coordinator

    7 months ago

    Gold Coast, Australia Education Full time

    **About the Department/About Us**: The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...

  • Head of Department

    2 months ago

    Gold Coast, Australia Education Full time

    About the Department of Education The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...

  • Youth Worker

    1 month ago

    Gold Coast, Australia Education Full time

    About the Department of Education The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...

  • Manager (Medical Student Placement Program)

    4 months ago

    Gold Coast, Australia Queensland Health Full time

    Please note, this role may also be filled by a Nurse Educator (Manager - Medical Student Placement Program), as per the attached role description The Role An opportunity has become available for a Manager (Medical Student Placement Program) to join Gold Coast Health (GCH) where the focus of our 12 000-strong team is on providing world-class health care to...

  • PhD Student Scholarship – Fostering Empowerment through Social Media

    2 months ago

    Gold Coast, Australia Bond University Full time

    About the position PhD Student Scholarship – ‘Fostering empowerment through social media’ based at the Institute for Evidence-Based Healthcare, Faculty of Health Sciences and Medicine, Bond University About the Scholarship The Institute for Evidence-Based Healthcare is calling for expressions of interest from health graduates wishing to...

  • Eoi - Youth Support Coordinator - Coombabah State

    6 months ago

    Gold Coast, Australia Education Full time

    This temporary vacancy is open to Expressions of Interest and any extensions to this appointment will not exceed 12 months. **About Us**: Coombabah State High School is a vibrant and caring learning community. We are located in a spacious, natural environment. At Coombabah High, we promote belonging. We are community focused. Together we celebrate our...

  • Youth Support Coordinator

    7 months ago

    Gold Coast, Australia Education Full time

    About the Department of Education The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...

  • Youth Support Coordinator

    7 months ago

    Gold Coast, Australia Education Full time

    Welcome to Merrimac State High School Merrimac State High School is one of the Gold Coast's premium educational environments. Merrimac is an internationally recognised school seeking to contribute to the development of each student through a shared focus emphasising respect, responsibility and reliability. Our school motto 'Pride in Excellence' charts our...

  • Ambitious Sales and Marketing Professional Wanted for Red Bull Student Team

    1 month ago

    Gold Coast, Queensland, Australia Red Bull Full time

    Red Bull is seeking a highly motivated and results-driven Sales and Marketing Professional to join our dynamic Student Marketeer team on the Gold Coast. This exciting opportunity will allow you to develop your skills in sales, marketing, and event management while representing the world-renowned Red Bull brand.About the RoleThe successful candidate will be...