Customer Service Manager

2 weeks ago

Brisbane, Australia Ritchie Bros. Full time

**Customer Service Manager**
**-**
**(**
**2300006R**
**)**

**Description**

**Move, Build, Grow your career**

We’re looking for a customer service dynamo to work at our auction site in **Yatala, QLD** as a **Customer Service Manager**. Our CSM's are the number-one point of contact for customers and staff, before, during and after our auctions. You’ll be responsible for all administrative aspects of the auction, and you’ll uphold the Ritchie Bros. philosophy of providing exceptional service. No auction experience is needed for this role, and lots of training will be provided.

**The Opportunity**:

- Ensure that superior customer service is delivered at all times to all customers.
- Set up and maintain auction information systems.
- Enter contracts and equipment specifications into the auction system.
- Balance auction results, and take care of accounts receivable, collections and banking responsibilities.
- Verify that funds have been collected.
- Process vehicle titles, registrations and legal transfer documents.
- Build strong relationships with banks, taxation offices, and motor vehicle branches to obtain information and to resolve issues.
- Assist to recruit, train and oversee Customer Service Representatives for auctions.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

**Here’s what you bring**:

- 2+ years in a role where you worked in-person with customers.
- Excellent written and verbal communication skills.
- Fantastic computer skills, including the ability to master new systems and enter data quickly and accurately.
- Experience with any of the following is an asset: accounts receivable, account reconciliation, sales tax collection / remittance, vehicles or heavy equipment, DMV document processing.
- You can think quickly and make good decisions on the fly (auction time is intense and hectic).
- This is an intensely administrative role. You must love paperwork, and have an obsession with detail and accuracy in order to succeed.
- Outstanding people skills - you’re outgoing, diplomatic, patient, and a good listener.
- The ability to work independently - you have a take-charge attitude and you’re not afraid to ask questions.
- You like to work hard, but still have fun on the job.

**What we offer**:
Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career - we’ve proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here’s how:

- Competitive base salary + paid overtime.
- Comprehensive benefits package with private health cover
- Superannuation
- Employee Share Purchase Plan
- Ongoing training, professional development and a tuition reimbursement program
- Working within an international and growing organization
- Working with a great team

**Interested?**

Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Through our family of companies, we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.

**Primary Location***: AU-QLD-Yatala

**Work Locations***: Brisbane 1-57 Burnside Rd Yatala 4207

**Job***: Customer Service

**Job Posting***: Mar 12, 2023, 10:50:03 PM

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