Customer Service Officers
4 weeks ago
**About the role**:
- Provide highly professional and sensitive customer service via the Call Centre.
- Offer accurate information on Council's services, community facilities, and external service providers.
- Record and manage Customer Action Requests using Council's Corporate System.
- Proactively communicate Council officers' availability through various telecommunication mediums.
- Assist in maintaining administration systems and documentation for the Customer Service Centre.
- Perform cashiering functions, receipting and managing monies, and maintaining petty cash.
**Benefits**:
- Work with a Local Council in Melton.
- Enjoy a 3-month assignment with the potential to extend.
- Earn $32.89 per hour + Superannuation.
- Convenient part-time hours: Monday 10am-3pm, Thursday, and Friday 8:39am-5pm.
**About you**:
- Customer service experience with a positive attitude.
- Broad understanding of Council's operations and community services provided by other agencies.
- Excellent oral communication skills and ability to solve problems.
- Proficient keyboard and data entry skills (minimum 50 wpm).
- Familiarity with Microsoft Software Applications and cash handling.
- Post-secondary qualification with on-the-job training or relevant experience.
- Experience in face-to-face and telephone customer service.
- Ability to manage multiple tasks, set priorities, and work collaboratively in a team.
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