Knowledge & Content Associate

1 week ago

Sydney, Australia Lyka Full time

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served over 20 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from our venture fund investments and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack

**Our Mission**

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal. We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050. When we can share a full life with our pets, we've done our job.

**The Team**

Lyka is growing and is on the hunt for a passionate and driven Knowledge & Content Manager to help us develop & execute on roadmap to deliver knowledge across the business, supporting key growth initiatives including new product launches.

We are on a mission to create a world where feeding fresh is the new standard for our pets. Here at Lyka, everything we do as a company is underpinned through the science of nutrition, from the formulation of each product to the way we message our products to customers.

Critical to the success of our mission, this role will empower our employees, customers, partners and other stakeholders with the scientific nutrition and wellness know-how. This role will be able to synthesis and communicate complex technical topics effectively and, with clarity.

Reporting to the Product Development Lead, you will work cross-functionally to help shape knowledge programs across the company. The Product Development function sits within Lyka’s broader Research & Development team.

**What you will do?**
- Define implementation roadmap for delivering technical knowledge that aligns with cross-functional teams’ and their priorities;
- Engage the organisations’ technical SMEs (e.g. veterinarians, animal nutritionists and food scientists) to create programs, and synthesis internal IP relating to knowledge management;
- Supplement internal knowledge through conducting desktop research into pet nutrition and wellness;
- Assist with the design and delivery of a suite of training materials related to the Lyka product range, pet nutrition and broader wellness;
- Provide product knowledge to support new product launches working alongside other teams;
- Gather feedback and conduct evaluation strategies to gauge knowledge program effectiveness and continuously improve programs to address feedback;
- Design & embed operating model that allows for tactical allocation and deployment of technical SME resources to share their knowledge across the business;
- Deliver educational content to deepen customer engagement and value proposition for our breeders, vets and other B2B partners;
- Work cross-functionally with teams across Product, Marketing, Customer Care and Partnerships;
- Live and work in accordance with Lyka’s values and principles at the workplace

**Requirements**:

- 1-3 years of experience in knowledge management, or a highly analytical and strategic role (management consulting and/or product m

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