Guest Services Agent

7 months ago

Sydney, Australia MERCURE Full time

**Company Description**
Most people have goals and dreams of what they want to do and where they want to be in life. At Mercure Sydney, we have created a culture that provides you with the ability to aspire to great things and develop into the person you want to be. From our passionate and professional team to our training and development culture, we are dedicated to providing our staff with an exciting work environment.

Are you creative, extroverted and highly customer orientated? If so, Mercure Sydney wants you in our team
- Providing exceptional customer service by responding to guest requests promptly, efficiently and courteously throughout the guest journey
- Being the guests key contact throughout their stay - you will conduct check-in, check-out, luggage assistance, phone assistance and provide tourism information
- Promoting and up-selling hotel facilities through strong product knowledge
- Maintaining a high level of professionalism and ensuring all procedures are followed
- Ensuring the highest standards of privacy and confidentiality are maintained throughout the guest stay
- Maintaining strong attention to detail when handling guest accounts, processing payments and reconciling your transactions
- Full Time & Part Time positions available

**Qualifications**
- Be a people person - you must be warm, friendly and able to make genuine connections with our guests
- Professional interpersonal and communication skills
- Have a passion for hospitality - be willing to learn and keen to progress in your career
- Have excellent grooming and pride in presenting yourself well
- Be available to work varied shifts from early mornings to late evenings, including weekends
- Confidence & ability to work autonomously and at times unsupervised
- Previous experience in a hotel front office position is advantageous but not essential

**Additional Information**
- Hotel and dining discounts worldwide, across the Accor network
- Attractive food & beverage discounts in-house
- Discounted on-site parking
- Uniform dry cleaning
- Central location - located close to all major forms of public transport
- Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun
- Access to Accor training programs and career opportunities using industry-leading platforms
- Free 24 Hour access to our Employee Assistance Program

At Mercure Sydney, everything we do is from the heart - we obsess over making our guests happy, we show grit and determination, working together to get the job done, we celebrate each other’s unique-ness and always go the extra mile to make someone’s day.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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