Casual Contact Centre Representative

2 months ago

Minchinbury, Australia The Salvation Army Full time

Number of Positions Available:

1
Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
ABOUT THE JOB

We are looking for talented individuals in Melbourne, Sydney and Brisbane region who love retail, loves a challenge, and loves waking up each day with a passion for making a difference.

Support the Salvos Stores Team with the day-to-day queries and provide quality support experience for our team, customers and community members.
- Attend to a high volume of inbound and outbound calls in a timely, professional and efficient manner and attend to queries as per the standard operational procedure.
- In Consultation with the Contact Centre Team Leader, assist with the prioritisation of incoming queries for the team and ensure all relevant schedules are being followed and key KPIs are met.
- Manage and maintain accurate donor records across their respective databases for home collection services, Salvos Club Cards and financial donations.
- Keep up to date with Salvos Stores and the Salvation Army’s information, services and programs.
- Complete Contact Centre office and administration duties and other tasks in a timely and accurate manner
- Follow all Occupational Health and Safety guidelines as outlined by The Salvation Army (TSA), including assessing risk, record keeping and submitting SolvSafety incidents in a timely manner.
- Assist and perform additional tasks/jobs as reasonably required in accordance with established guidelines, processes and/or as required by the Line Manager.

ABOUT YOU

Previous experience in a Call Centre, while highly regarded, is not essential.

What is essential is your passion and proven ability to deliver outstanding results in a complex and rewarding retail environment. You will be a high energy, hands-on individual and will bring your proven track record in providing extraordinary customer service to the role. Importantly, as someone known for your integrity, you will also be comfortable aligning to The Salvation Army Mission and Values to positively support and impact the lives of others through your career contribution.

To be successful in this role you will be an outstanding written and verbal communicator with strong interpersonal skills. Solid technical skills, highly regarded.

WHAT WE OFFER

As a registered NFP we offer our eligible employees real and meaningful benefits such as;
- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
- Health, fitness and financial discounts / benefits;
- Paid parental leave - 12 weeks
- Staff store discount
- Up to 8 weeks leave per year through our purchase leave scheme
- Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
- Purpose driven career with positive social and sustainable outcomes
- Employee Assistance Program - Independent confidential counselling service;
- Opportunity for career development;
- An inclusive culture of dedicated, passionate and professional team members
- Chaplaincy services
- Positively supporting and impacting the lives of others through your career contribution

HOW TO APPLY
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_

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