Contact Centre Specialist

5 months ago

Minchinbury, Australia The Salvation Army Full time

Number of Positions Available:

3
Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
ABOUT THE ROLE

Salvos Stores are seeking exceptional communicators to fill Full-Time, Contact Centre Specialists roles in NSW.

Roles and Responsibilities

Your role as Contact Centre Specialist will include, but not be limited to;
- As an excellent communicator you’ll attend to inbound and outbound calls and relevant administrative activities, when operationally required to support the call centre;
- With an eye for detail you’ll manage and maintain accurate donor records across their respective databases for home collection services, Salvos Club Cards and financial donations;
- You’ll assist with the prioritisation of tasks with other team members to meet daily KPIs;
- A solutions-focused individual, you’ll act as a first escalation point for more junior members of the team with more complex queries or customer feedback;
- You’ll have your finger on the pulse, keeping up to date with Salvos Stores and the Salvation Army’s information, services and programs

ABOUT YOU

You’re a creative, organised individual who thrives on delivering great customer experiences and is passionate about making a difference not only to the people you support but in the wider community. If this sounds like you, read on to learn more.

As the successful applicant you will have;
- Experience working in a busy front-line customer service-based role, ideally in a contact centre environment;
- Experience managing complex customer complaints and/or enquiries, especially in written form using various online customer tools;
- Proficiency in working with outlook, spreadsheets, databases and customer relationship management systems;
- Available to work weekdays, Saturdays and evening hours on a rotational roster;
- Flexibility to work onsite and from home
- Satisfactory work from home requirements assessment check
- A current and valid police check.

WHAT WE OFFER

As a registered NFP we offer our eligible employees real and meaningful benefits such as;
- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
- Health, fitness and financial discounts / benefits;
- Paid parental leave - 12 weeks
- Staff store discount
- Up to 8 weeks leave per year through our purchase leave scheme
- Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
- Purpose driven career with positive social and sustainable outcomes
- Employee Assistance Program - Independent confidential counselling service;
- Opportunity for career development;
- An inclusive culture of dedicated, passionate and professional team members
- Chaplaincy services
- Positively supporting and impacting the lives of others through your career contribution

HOW TO APPLY
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_

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