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Account Technical Lead

3 months ago

Brisbane, Queensland, Australia NRI Australia Full time

The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.

Do you thrive in a dynamic environment, leading a team to deliver exceptional technical solutions for clients? Are you passionate about continuous improvement and ensuring client satisfaction? If so, we want to hear from you
We're seeking a highly experienced and motivated Technical Account Leader to join our growing team. You'll play a pivotal role in providing technical leadership and support to our valued clients.

What you'll do:

  • Leverage your deep technical expertise (Wintel/Cloud focus with appreciation for Networking/EUC) to design and deliver solutions that meet client SLAs
  • Champion NRI methodologies, ensuring all projects and processes adhere to the highest standards
  • Oversee a team of onshore EUC and offshore L3 Wintel/Network BAU specialists, fostering a collaborative and highperforming environment
  • Proactively manage client infrastructure health, including backups, monitoring, and daily checks
  • Foster strong, positive relationships with clients, NRI, and thirdparty vendors
  • Drive continuous service improvement initiatives, optimizing technical efficiency and client satisfaction

What you bring:

  • Proven track record of leading and developing technical teams (minimum 5 years of experience)
  • Strong negotiation, influencing, and conflict resolution skills
  • Indepth technical expertise across multiple platforms, with a focus on Wintel/Cloud technologies
  • A keen understanding of Networking and EUC concepts
  • Business acumen and emotional intelligence
  • Ability to build strong, collaborative relationships with diverse stakeholders
  • ITIL certification or experience working within an ITIL framework
  • A certification in a major technical vendor technology (Microsoft, AWS, Cisco, etc.)
  • Tertiary qualification (Diploma or above) in an ITrelated field
  • Willingness to handle escalations on a 24/7 basis

How to Apply:

WHO ARE WE"?

Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow.

We're that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We're backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we're

powered not just by technology, but by passionate people who who are fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time.

You've found yours with NRI

WHAT'S IN IT FOR YOU?


In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you'll be rewarded with a career changing experience only consulting can provide.


  • Unwavering focus on professional development
  • Diverse & challenging project work
  • Paid certifications
  • Flexibility to juggle what's important to you with work
  • Committed health & wellbeing plan
  • Competitive salary packages
  • Corporate partnerships

DIVERSITY & INCLUSION
We value our collaborative culture and work together to support a variety of community organisations and social issues.