Regional Itas Deskside Manager

2 weeks ago

Booragoon, Australia Alcoa Corporation Full time

Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper.

Open to Alcoa employees only

About the Role:
An opportunity exists for an experienced IT professional ready to take the next step in their career and join our team as a Regional ITAS Deskside Manager, where you'll play a pivotal role in shaping the IT landscape of our organisation.

Reporting to the Director, Global Service Management, you will be representing the Australian region by overseeing the daily deskside activities and leading the user / customer experience that will support in ensuring a seamless IT experience for our employees. In this role, your key responsibilities will be:
- Team Leadership: Lead and manage a team of onsite and remote IT technicians, fostering a culture of excellence and customer-centricity.- Vendor Management: Oversee IT asset lifecycle management, including inventory, deployment, maintenance, and disposal.- IT Infrastructure and Service Management: Monitor and report on the performance, availability, and security of IT infrastructure and services whilst maintaining IT service management processes, such as incident, problem, change, and request management.- Global Alignment: Collaborate with the global ITAS teams to align policies, standards, and procedures, ensuring consistency in IT service delivery.- Financial Management: Oversee the financial aspects of IT Deskside operations, including budgeting, forecasting, and reporting including managing vendor relationships and contracts for IT supplies.- Stakeholder Communication: Be the voice of ITAS in Australia, addressing customer feedback and ensuring an optimal end-user experience.- Continuous Improvement: Identify and implement opportunities for improvement and innovation in IT service delivery and customer satisfaction.

What’s on offer:
- Career development opportunities to pursue your passion- Car allowance- Benefits allowance- Performance related bonus (variable)- Social and diversity focused engagement opportunities

What you can bring to the role:
To play a part in our ongoing success we are seeking someone with:
- Tertiary qualifications in computer science, information systems, or a related field is essential.- Strong background in IT service delivery, preferably in a global or regional role.- Technical knowledge and expertise in IT hardware, software, and network technologies.- Experienced in managing IT projects and teams, including budgeting, planning, and resource allocation.- Excellent communication, interpersonal, and leadership skills, in particular the ability to influence at all levels and both internally and externally.- Ability to work independently and collaboratively in a fast-paced and dynamic environment.- A customer-centric and solution-oriented mindset.

Application Closing Date:
Sunday, 18 February 2024

About the Location

As an Alcoan you are part of a global team committed to advancing sustainability and delivering excellence and innovation. Join in and become an essential part of our purpose: to turn raw potential into real progress. The power is in your hands to shape the things that matter to us all.

We are values led, vision driven and united by our purpose of transforming raw potential into real progress. Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.

This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging. Come join us and shape your career

Your work. Your world. Shape them for the better.

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