Technical Account Manager

5 months ago

Brisbane, Australia Workday Full time

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement. TAMs will act as the Support primary point of contact for the customer and also be their advocate within Support and other Workday internal teams.

The TAM ensures business objectives and goals alignment within teams. They proactively identify opportunities to improve reliability and maintain availability of the Workday system, helping customers effectively manage their operations.

About the Role

You will:
- Work with Workday's largest strategic accounts to build strong relationships- Manage multiple accounts simultaneously- Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment- Become an expert in Workday's Architecture and leverage it on all engagements as needed- Demonstrate competency in Workday products: HCM, Payroll, Financials- Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions- Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues- Own and drive escalated issues blocking production success- Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems- Carry out regular review of customer cases to identify trends- Champion and advocate for customers with internal and external stakeholders- Manage challenging situations in a fast paced environment- Chair roundtables to ensure close communication and relationship building with key stakeholders- Serve on and actively participate in customer steering committee meetings- Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools- Pilot new programs and drive continuous improvement initiatives for production customers- Travel occasionally up to 25% of the time- Participate in our 24x7 program

About You

Basic Qualifications- BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
- Technical Account Manager_- 4+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred)- 4+ years of experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level
- Senior Technical Account Manager_- 7+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred)- 5+ years of experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level

Other Qualifications- Working experience with at least one of the following business areas: Human Resources, Payroll, Time Tracking, Recruiting, Financials- Established history of successfully managing issues through resolution and escalation management at both the business owners and executive levels- Demonstrated leadership skills and experience with high-level stakeholders. Ability to engage at C-Level- An outstanding customer service record- Team player with ability to engage across corporate functions (Managing Partners, Customer Support, Professional Services, Development and Product Management)- Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinars- Ability to read, anticipate and assess high stress situations quickly- Ability to deal with the stress related to project timeframes and competing priorities.- Strong planni

  • Technical Account Manager

    4 weeks ago

    Brisbane, Australia Rapid7 Full time

    **Technical Account Manager (To be based in Brisbane)** As a Technical Account Manager (TAM), you will be responsible for managing the technical relationship between Rapid7 and its large enterprise and federal customers. As a trusted advisor, the TAM will manage the technical success of these customers by leveraging their strong technical and product...

  • Technical Account Manager

    4 weeks ago

    Brisbane, Queensland, Australia Divvy Cloud Corp. Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for managing the technical relationship between Rapid7 and its large enterprise and federal customers.Key ResponsibilitiesUnderstand client's business objectives/impact and apply your expertise to timely resolve...

  • Technical Account Manager

    5 months ago

    Brisbane, Australia First Focus Full time

    First Focus is Australia's **best **mid-market Managed Service Provider, bar none (check it out! We just got named the best MSP in Aus for the 6th year running at CloudTango dot com). We are **growing **fast and now have almost 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over...

  • Account Technical Lead

    5 months ago

    Brisbane, Australia NRI Australia Full time

    **The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** **Role Purpose**: As an Account Technical Lead, you will be responsible...

  • Senior Technical Account Manager

    3 weeks ago

    Brisbane, Queensland, Australia CrowdStrike Australia Pty Limited Full time

    About the Role:We are seeking a highly motivated and experienced Technical Account Manager to join our team at CrowdStrike Australia Pty Limited. As a Technical Account Manager, you will be responsible for serving as the primary technical contact for our customers, augmenting our customer support teams, and ensuring customer success through proactive...

  • Technical Account Manager

    5 months ago

    Brisbane, Australia For The Record Full time

    **About Us**: For The Record is the global leader in digital audio, visual, and record-keeping technology for legal justice. Over three decades, we ve modernised more than 30,000 courtrooms across 70+ countries. Our innovations include FTR RealTime, an AI-based instant speech-to-text platform; the world s first cloud-based recording management system; and a...

  • Technical Account Manager

    5 months ago

    Brisbane, Australia Pointer Strategy Full time

    **Base $130k / $200k OTE** **Brisbane (preferred), or Sydney** **Hybrid** **About the Company**: Our client operates networking professional services with a client base across Australia and NZ. They specialise in the design and installation of enterprise networking solutions. Well known for offering some of the best wireless engineers in the business, but...

  • Technical Account Representative

    5 months ago

    Brisbane, Australia NOV Inc. Full time

    Technical Account Representative - ReedHycalog As a Technical Account Representative, you will report to the Country Manager and be responsible for generating profitable revenue in the East Australia & Central Australia areas (includes, but not limited to Queensland, Northern Territory & South Australian geographical areas) Products include but are not...

  • Technical Account Manager, Es

    5 months ago

    Brisbane, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles...

  • Account Technical Lead

    5 months ago

    Brisbane, Australia NRI Australia Full time

    **The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** **Do you thrive in a dynamic environment, leading a team to deliver...

  • Technical Trainer

    5 months ago

    Brisbane, Australia Mazars Australia Full time

    CBD Location - A diverse range of client size and industry - Vibrant Culture We are looking for an enthusiastic Technical Trainer to educate team members in a technological field of Accounting and Finance. You will develop technical training programs and help others develop skills that will make them better professionals. The goals is to contribute to the...

  • Technical Account Manager, Anz-ps Brisbane

    5 months ago

    Brisbane, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles...

  • Global Accounts Account Manager

    5 months ago

    Brisbane, Australia Bluebeam Full time

    At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe and improve the lives of design and construction professionals everywhere. At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make...

  • Global Accounts Account Manager

    5 months ago

    Brisbane, Australia Bluebeam Full time

    At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe and improve the lives of design and construction professionals everywhere. At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make...

  • Technical Services Manager

    2 months ago

    Brisbane, Australia Fujitsu Full time

    About the job Technical Services Manager **Technical Services Manager** *** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the...

  • Local Technical Account Manager

    5 months ago

    Brisbane, Australia Omnevo GmbH Full time

    Omnevo GmbH Brisbane (AUS) Product Owner ** This job description is published in English since business fluent English skills are necessary for this position. ** It's time for takeoff, Omnevo is waiting for you! The only thing you shouldn't be afraid of is flying because we want to fly high. As an independent company, we are the expert team for omnichannel...

  • Major Account Manager

    5 months ago

    Brisbane, Australia Austcorp Executive Full time

    100% Owned and operated Australian manufacturer - Great salary up to $120K + Super + Car + Laptop and Phone - Applicants MUST have experience in valves and instruments **About the role** **Primary Responsibilities** - Deliver top-tier technical support to external customers. - Actively promote products to maximize sales opportunities. - Cultivate...

  • Account Manager

    5 months ago

    Brisbane, Australia Hamilton Barnes Associates Full time

    $90,000 + Benefits Brisbane, Queensland Permanent 90000 Enterprise Enterprise Networking We are working with a technology company that offers a variety of IT services to businesses. These services include managed services, cloud services, cyber security, technology advisory services, project and technical services, and communication and connectivity....

  • Account Manager

    5 months ago

    Brisbane, Australia Dragontail Systems Full time

    Dragontail Systems is the leading B2B company of revolutionary optimisation software for the food and delivery industry with global presence. We are proud to be part of Yum! Brands, a company with over 55,000 restaurants in more than 150 countries and territories primarily operating the company’s restaurant brands - KFC, Pizza Hut, Taco Bell and The Habit...

  • Major Account Manager

    5 months ago

    Brisbane, Australia DigiCert, Inc. Full time

    at DigiCert Brisbane, Australia ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically...