Receptionist & Customer Service

4 weeks ago

Newcastle, Australia PeopleFusion Recruitment Specialists Full time

**Contract Type**:

- Permanent Recruitment**Location**:

- Newcastle**Specialisation**:

- Business Support**Reference**:

- 6857682**Contact Name**:

- Jane Lynch-
**Job Published**:

- April 13, 2023 12:15- 4 days per week offering a great work/life balance- Newcastle & Hunter industry leader- Bennetts Green location**About the company**
NCR Blinds, Curtains and Shutters are the most trusted specialist in domestic and commercial blinds, curtains and shutters in Newcastle and the Hunter. Since 1991, NCR have been a one stop shop for customers for everything blinds, curtains and shutters and they always offer first class service and solutions to their clients.

**About the role**
If customer service is your passion, and you want to join a progressive organisation which offers a fantastic work culture then we would love to hear from you

We are looking for someone who has exceptional customer service skills and will delight customers at every interaction. The clientele at NCR are diverse so you need to be able to communicate with a wide variety of people and always be committed to amazing service and be looking for solutions.

This position plays an integral role in the success of the business, providing high level administration and operational support, as well as delivering an exceptional customer experience by handling phone-based customer queries along with liaising with clients in our showroom. The role includes customer service, reception and showroom sales and therefore a professional, genuine and bright personality and polished presentation is required.

To be successful in this role you will have a high level of initiative, display a strong desire help clients, and possess excellent customer service skills.

Day-to-day you will have the following primary responsibilities:- Meet and liaise with clients in the showroom- Assist with showroom sales- Interact with clients to schedule appointments on behalf of the sales staff, take orders, confirm installation, and manage invoices- Process invoices in a timely and accurate manner using XERO system- Accounts Receivable functions- Perform other administration duties for the Operations Manager and broader team as required**About you**
- Proven customer service experience in a similar role- Proven administrative experience- Experience using databases (Xero highly desirable)- Ability to multi-task, prioritise and manage competing demands- Resourceful, with the ability to think quickly and provide appropriate resolution- Excellent verbal and written communication skills- Have an eye for colour and detail- Bring your fun attitude and sense of humour to the teamThe opportunity is offered as a 4 day per week role, allowing for a great work/life balance. You will be supported by a progressive team and have fun working in a great team environment.

**How to apply

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