Disputes Investigator

2 months ago

Melbourne, Australia Team Global Express Full time

**Join Our Team as a Disputes Investigator at Team Global Express**

Are you a skilled problem-solver with a passion for providing excellent customer service? Team Global Express (TGE) is seeking a driven and detail-oriented Dispute Resolution Specialist to join our Integrated Business Solutions (IBS) team.

As a Disputes Investigator, you will resolve invoice discrepancies related to shipments, invoices, and services across the business. You’ll investigate claims, collaborate with stakeholders, analyze data, process credit adjustments, and ensure resolutions align with company policies and industry regulations.

**Key Responsibilities**:

- Investigate and resolve invoice discrepancies and claims within the TGE business.
- Ensure timely resolution (within 8 days) and maintain open tickets below 700.
- Analyze data and documentation to understand the root causes of disputes.
- Collaborate with stakeholders to improve upstream processes.
- Process credit adjustments in line with company policy.
- Provide insights to help reduce recurring issues.

**Required Skills**:

- **Analytical Abilities**:Skilled in reviewing data and documentation to identify discrepancies.
- **Communication**:Strong verbal and written skills to engage stakeholders and negotiate resolutions.
- **Attention to Detail**:Meticulous in investigating disputes and ensuring accuracy.
- **Problem-Solving**:Ability to assess and resolve complex issues efficiently.
- **Collaboration**:Experience working with cross-functional teams to drive results.
- **Adaptability**:Ability to manage multiple cases while meeting deadlines.
- **Ethical Conduct**:Commitment to confidentiality and ethical practices.

**Desirable Experience**:

- Experience in logistics operations, with a focus on dispute resolution, customer service, or sales.
- Minimum of 3 years’ experience in dispute management.
- Familiarity with CRM systems and communication tools.
- A customer-focused approach to maintaining satisfaction during dispute resolution.
- Tertiary business qualification (preferred but not essential).

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

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