Manager, Operational Excellence Delivery

3 weeks ago

Sydney, Australia IAG New Zealand Full time

Make a difference as a Manager, Operational Excellence Delivery.

As part of the largest insurance group in Australia and New Zealand, we’re here for you. Are you ready?

YOUR ROLE

We’re on a transformational journey and our objective is to support our people and business to provide great customer experiences and build a modular, digitised insurance business. With the ongoing growth our business is experiencing, we need only the best talent to help us deliver on our business goals. As such, we’re looking for an experienced Manager Operational Excellence Delivery who is ready to join us on this exciting journey and be a part of our Enterprise Optimisation and Automation team.

You will lead a team which places process first, and uses this knowledge to drive operational, customer, and risk performance across IAG. Your role is to lift IAG’s process maturity through the ownership and socialisation of the group process architecture and tooling, while using Lean and Six Sigma methodologies to identify and unlock operational excellence across end to end value chains.

We are looking for a thought leader and a strong strategic thinker, someone to partner and foster strong ties into the business to drive divisional goals by identifying, assessing and prioritising operational excellence opportunities for IAG. You will be able to engage directly at the Executive level, and present high calibre reports clearly outlining the key insights, benefit outcomes and next steps required to successfully deliver their strategic goals.

You, and your team, are then responsible for the delivery of those initiatives focused on process architecture, process mapping, Lean and Six Sigma analysis, and process re
- design; ensuring they attain intended time, cost and benefit outcomes.

You should consider yourself the guardian of process at IAG. Owning and evolving IAG’s process architecture and tooling so as to increase utilisation and alignment across the organisation, and increasing the scale of value generated by the documenting of process. Key to this will be building the capability of the broader business in process mapping and continuous improvement; democratising the ability to both visualise and optimise our processes.

ABOUT YOU

Above all we are looking for the right person, who will be a strong strategic thinker and bring their strong stakeholder management experiences to the role. Along with the following;
- A Track record of delivering significant bottom-line benefits through productivity reviews in a Corporate environment (e.g. Lean 6 Sigma, Robotics, BPR, Process Excellence)
- A Bachelor's Degree in Management, Business Administration, Operations or related field
- 7-10 years of experience in process management, business process improvement, business process management, or value stream mapping.
- Experience in designing high performing business processes that are cross-functional and support enterprise-wide capabilities.
- Effective personal and interpersonal skills, including the ability to influence others, drive new capabilities, and bring new ways of thinking into the organization.
- Effective listening and communication skills across executive, mid-level management, and business area teams.
- Strong written and verbal communication skills
- High level of numeracy and commercial acumen
- Strategic thinking - ability to identify problems, research, consider and synthesise many pieces of information, design solutions, solve problems and use initiative to drive results
- Proven experience in leading and managing teams
- Experience in large scale, enterprise wide transformation programmes
- Knowledge of agile delivery practices
- Lean Six Sigma Green Belt trained or certified.

Applications close Wednesday, 14th June 2023.

ABOUT US

IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - CGU, WFI, NRMA Insurance, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

At IAG you’re not just part of one brand, you’re part of a large purpose-led Trans-Tasman group dedicated to making your world a safer place.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

At IAG you can enjoy:

- Flexibility and support so you can live life to the full.
- Carers and parents hub and support.
- Work in a team who care about people and community.
- Grow through dynamic Trans-Tasman secondments
- Keep your skills curren

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