Manager, Delivery Excellence

4 weeks ago

Sydney, Australia IAG New Zealand Full time

Have meaningful impact as a
**Manager, Delivery Excellence**
As part of the largest insurance group in Australia and New Zealand, we’re here for you. Are you ready?

**YOUR ROLE**

The purpose of the role and your unique contribution is to own the creation and execution of the strategy which enables T&O to improve the way in which we work together at scale, delivering value better and faster.

As a Manager, Delivery Excellence you will be involved in leading strategic uplift of agile ways of working; ensuring we effectively forecast, plan, and orchestrate demand to most efficiently deliver value; and providing the governance and reporting to provide transparency on progress towards our achievement of the Delivery Excellence strategic objectives.

You will be partnering with cross-functional and cross Divisional delivery teams for successfully shaping best practices and embedding a high performance delivery culture.

Some of the key responsibilities will be: - Design and execute the strategy which enables T&O to improve the way in which we work together at scale, delivering value better and faster. Maintain a clear roadmap of deliverables and track progress to both quantitative and qualitative success measures.
- Identify, develop, deliver, and embed improved ways of working that scale across the enterprise, leveraging techniques from agility at scale to optimise the management of complex portfolios
- Drive a focus on outcomes, using value-based approaches and enabling strong cross-functional collaboration through mature use of contemporary Technology delivery practices (DevOps/Scrum)
- Collaborate closely across the Divisions to understand resource requirements and project demands.
- Develop and maintain a capacity and demand management framework to ensure optimal allocation of resources, workload balancing and delivery of value at pace; and optimisation of our workforce which enables effective execution of this.

This is a full time, permanent role that is open to people based anywhere in
** New Zealand and Australia.**

This role offers flexible working conditions that support a mix of working from home and being in the office.

Application closes 1 December 2023

**ABOUT YOU**

We are looking for the right person, with a good attitude who will be a solid team fit with the following skills and experiences: - Demonstrated ability in managing complexity, ambiguity and responding to change.
- Proven Experience in fostering a customer-centric environment, and managing change
- Strong commercial acumen.
- Demonstrated ability to define, plan, and shape strategies and initiatives into tactical plans for successful delivery.
- Developed leadership skills with a proven ability to role model values and behaviours.
- Proven experience in building capability and optimising the performance of teams.
- Proven experience in building partnerships and working collaboratively with others to meet shared goals.
- Proven experience with creating a continuous improvement environment aligned with agile ways of working.
- Significant experience leading enterprise-scale transformation of ways of working
- Expert knowledge of Agile practices, SAFe, Lean and Scrum; and experience in Agile transformation
- A good understanding of DevOps, Design Thinking, and Product Management disciplines
- Tertiary qualification/s in a relevant business or technology discipline
- Relevant industry or specialist qualifications

**ABOUT US**

IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - CGU, WFI, NRMA Insurance, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

At IAG you’re not just part of one brand, you’re part of a large purpose-led Trans-Tasman group dedicated to making your world a safer place.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

At IAG you can enjoy:

- Access up to 50% off personal insurance, including home and motor insurance
- Flexibility through a program called MyFlex - supporting you to live life to the full
- Be part of a net zero business by 2050.

We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. You can find our Reconciliation Action Plan on our company website.

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