IT Productivity Technical Consultant

7 months ago

Clayton, Australia Bosch Group Full time

**Company Description**
With a proud history over 136 years, the Bosch Group employs over 420,000 people in more than 450 locations worldwide, Bosch has been carbon neutral since 2020. As a leading global supplier of technology and services, every day we work on technology that is 'Invented for Life', investing 7.2 billion euro on research and development, Bosch is working on tomorrow's key technologies today. To this day, Bosch remains privately owned, with 94% held by a charitable trust. Bosch truly is, a remarkable company.

The core function of the Corporate IT Solutions & Services department is to support the entire IT infrastructure across Australia and New Zealand. This includes IT Business Partnering, end user services, consulting, vendor management, IT infrastructure projects and support of local network.
- Join a highly experienced team to further develop your IT technical capability.
- Work for an innovative and world leading organisation that provides products and services across consumer goods, automotive and Industry 4.0 Industries.
- Reporting to the General Manager for IT in Oceania region.

We are currently offering an opportunity for a highly motivated and enthusiastic individual to join us as an IT Productivity Technical Consultant. This is a permanent full-time opportunity based at our Head Office in Clayton and may involve occasional domestic and international travel.

Position responsibilities will include:

- Ensuring effective enabling of the Bosch business on the M365 productivity suite including SharePoint.
- Leveraging IT automation technologies to improve business processes leading to productivity gains
- Building relationships with all stakeholders across the business and influence customers to effectively capitalise on Technology to support them or their teams for improved business outcomes.

**Qualifications**
We are looking for a conscientious professional with the ability to work across multiple business units, manage diverse topics and priorities, establish effective relationships across all levels of the organisation.

Diploma in an IT discipline (i.e., Diploma Information Technology _or_ an Undergraduate degree in IT (i.e., Bachelor of Information Technology)

**Essential**:

- Passionate about providing excellent customer service, consultative and an ability to understand the customer needs (not just wants)
- Advanced interpersonal, presentation and business communication/consulting skills (verbal & written)
- Strong organisational/planning and time management skills
- Proactive and focused on achieving successful outcomes

**SharePoint platform experience**
- Advanced Access Permissions and controls
- Ability to design sites for excellent Digital experience (UX / CX)
- Experience with moving departments from traditional file share to SharePoint Storage

**Automation platforms** (e.g., A360 Automation Anywhere. OutSystems, Gen AI, M365 Copilot)

**M365 Collaboration Tools**:

- MS Forms
- MS Booking
- MS Lists
- MS Planner
- MS Power Platform suite (Power BI, Power Automate, Power Apps, Chatbot / Virtual Agents)

**Desirable**:

- Entry level experience supporting end users in a corporate environment.
- Experience with supporting shared service departments e.g., Legal, Finance, HR, Facilities, Logistics, Purchasing, Quality, Corporate communications.
- Familiarisation of ITIL principles.
- An ability to work autonomously
- Data Security awareness
- Maintain currency of IT skills across the myriad of hardware and software platforms supported.
- Familiar with ServiceNow IT Service management platform.

**Additional Information**
We recognise that our employees are our greatest asset. Through the diversity of our business and commitment to personal and career development, we can provide you with new and exciting opportunities so you can achieve your full potential

We offer our employees:

- The ability to work flexibly
- Training and development programs to help you reach your full potential
- 14 weeks paid (or 28 weeks at half-pay) Parental Leave for primary carer (in addition to government paid parental leave)
- Superannuation on unpaid Parental Leave
- The option to purchase additional annual leave
- A wide range of Health and Well-being programs
- Support and counselling services with work or personal matters through our Employee Assistance Program
- Up to 50 weeks Income Protection for permanent employees
- Diverse and exciting career opportunities, both local and international
- Discounts on Bosch products and as well as products from affiliated brands

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