Compliance Assistant Manager
6 months ago
JLL supports the Whole You, personally and professionally.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
JLL’s global Work Dynamics business partners with clients across industry sectors to enhance the performance of their real estate portfolios and people.
Through a comprehensive global service delivery platform, Work Dynamics provides a diverse range of services, strategy and digital solutions that address the entire real estate cycle on a local to global scale for more than 500 clients across 80 countries.
**What this opportunity involves**:
Responsibility for the overall co-ordination of IFM Facilities Management services across JLL Corporate Business accounts and transitions, including the management of JLL systems, providing advice to JLL FM teams, vendor supervision, auditing and ensuring compliance related reports and meetings are provided and undertaken in a timely manner.
Responsibilities include special projects, audits, health, safety, security and environment, vendor management, Emergency Response and provision of reports and oversight of compliance across JLL Corporate Business.
**Main Responsibilities**:
Operations Management
Manage timely production of all regular reporting requirements
Manage the use of JLL technology systems to support service delivery; standard operating procedures; benchmarking and best practice etc within JLL Corporate Business
Recommend continuous quality improvement practices and implement Industry best practice across JLL Corporate Business Accounts
Risk Management
Ensure full compliance with all local and governmental regulations and legislations
Ensure risk management programs including risk registers and audits are implemented and maintained across JLL Corporate Business Accounts
Ensure that Health Checks are undertaken across all JLL Corporate Businesses and finance accruals are audited and remain under a maximum of three months
Ensure disaster recovery and business continuity plans are implemented, maintained and tested
Ensure accuracy of escalation and incident reporting procedures
Assist in the development of guidelines and strategies to ensure compliance with JLL’s business conduct
Procurement & Vendor Management
Ensure all JLL Corporate Business accounts comply with the JLL Sourcing & Procurement guidelines
Oversee and report on JLL Corporate Business accounts and their vendors performance and delivery of services within those accounts
Ensure vendor OnBoarding by accounts is undertaken within the guidelines of JLL Corporate Business
Ensure that agency and/or principle vendors comply with agreed client procurement guidelines as well as JLL’s best practice
Ensure that the vendors & their sub-contractors are supervised, audited and meeting minutes are conducted in line with JLL Corporate Business risk management processes
Assist in maintaining JLL Corporate Business database for vendors
Health & Safety Management
Ensure the provision of a safe working environment
Ensure compliance with statutory regulations on fire, health and safety standards
Ensure that transitions and JLL accounts are provided with suitable training and information to comply with JLL’s best practice in HSSE requirements
Project Activity
Assist, from time to time, to lead projects and ensure business improvement and best practice across JLL Corporate Business Accounts where required
Transitions
As the Operations Point of Contact (POC) attend Transition Meetings and other required meetings that occur
Assist and have overall co-ordination and response to transition requirements
Liaise with Sourcing & Procurement, FMOD and JLL personnel as required and ensure a presence at country level with the accounts
Liaise with the local client on local matters as required
Raise local issues/ concerns as required so they can be addressed
Contribute to the Risk Register relating to any specific country items
Participate in Change and Comms as instructed by the Regional team
Assist with Day 1 Readiness requirements
Assist with Day 1 onboarding and go-live and establish country team collaboration ensuring the team is connected back into the local business
Make sure JLL have a Leadership “presence” at go-live at the country level
Act as the POC for any other country specific requirements (internal and client facing)
Sound like you?
If you're a confident self-starter, and you love building client relationships then this is the role for you
You've got excellent communication skills and a strong customer service focus.
You adopt a hands-on approach to problem solving and can juggle multiple tasks in a dynamic workplace.
You think on-the-go and can collaborate with multiple stakeholders with ease.
What we are looking for?
A motivated self-starter with a proven track record of successfully delivering best practic
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