Guest Service Agent

3 months ago


Sydney, Australia Veriu Full time

Posted: 21/08/2024

Closing Date: 21/09/2024

Job Type: Permanent - Full Time

Location: Sydney Metropolitan

Job Category: Front Office

**We are Veriu Group (pronounced 'Very You')**

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.

Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 21 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you - you’ve found us and we can’t wait to hear from you

**Welcome to Veriu Green Square**

Formerly the site of a luxury European auto-trader in the 70s, Veriu Green Square hotel accommodation is a new, state of the art building influenced by its emerging locale. Polished chrome accents, high gloss finishes and contemporary details pay homage to history, highlighting where industry meets the modern age.
- 144 rooms
- 24-hour reception, on-site gym and guest laundry
- Located at the southern heel of the CBD and a short ride from Sydney airport and Central Station.

**Responsibilities**

Reporting to the Hotel Manager, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you’ll strive to:

- Provide a high level of guest services at all touchpoints (check-in, check-out, during their stay)
- Provide creative resolutions to complaints and problems
- Be true host, and location connection for our guest - know the local area of the hotel intimately enough to provide advice and recommendations to guests on key points of interest
- Respond to emergency situations in a safe and professional matter
- Identify & explore opportunities to increase the number of returning & new guests
- Support the Hotel Manager to ensure the hotel operates to Veri-Best standard

**Benefits**

You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

- National career growth opportunities
- Accelerated development in a variety of hotel management or corporate areas
- Comprehensive onboarding & ongoing support
- The chance to join our Fast-Track Hotel Management Development program
- Genuine flexibility and job security
- High performing culture that values relationships & individuality, where our leadership know you by name
- Generous referral bonuses when you refer your friends to work with us (up to $1000)
- Discounts on accommodation across our network
- Discounts on private health insurance
- Access to our Employee Assistance Program

**Desired Skills and Experience**:
**About You**

We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

- Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
- First Aid Certificate (or be able to obtain before starting)
- Responsible Service of Alcohol Certificate (or be able to obtain before starting)
- Flexibility to work at variety of shifts throughout the week, including weekends and public holidays on rotation with other team members (although no overnight shifts required)
- Ability to work as a team & also independently
- Experience in a customer service role


  • Guest Services Agent

    6 months ago


    Sydney, Australia AccorHotel Full time

    **Company Description** Swissôtel Sydney is a luxury five-star hotel located in the heart of Sydney's business, retail and entertainment district. Swissôtel Sydney is looking to welcome a Guest Service Agent to join our growing Front Office team. As a Guest Service Agent, your mission is to ensure our guests enjoy their stay with us through providing...

  • Guest Service Agent

    6 months ago


    Sydney, Australia Mantra 2 Bond Street Full time

    **Mantra 2 Bond Street **offers centrally located accommodation in Sydney's premier shopping and financial precincts, close to Sydney's famed attractions including the Opera House, Pitt Street Mall and Darling Harbour. With a sophisticated sense of cosmopolitan style with over 170 Spacious Executive Studios, One and Two Bedroom Apartments and Three Bedroom...

  • Guest Service Agent

    6 months ago


    Sydney, Australia Hilton Full time

    Guest Service Agent This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available. About West HotelWest Hotel Sydney, Curio Collection by Hilton is located near Barangaroo at 65 Sussex Street Sydney. West offers discerning corporate and leisure travellers a truly...

  • Guest Service Agent

    3 months ago


    Sydney, Australia Hilton Full time

    Guest Service Agent Before you get started Yes, we do have the **BEST Team Member Travel Program** with **HUGE discounts** on hotel rooms for our Team Members! **Why you will love working for Hilton!** - Access to the world's best Team Member Travel Program with highly discounted rates - Discounts of up to 25-50% on products and services in participating...

  • Guest Service Agent

    6 months ago


    Sydney, Australia Hilton Full time

    Guest Service Agent This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available. **West Hotel Sydney is a seven day a week, 24hour a day business and you may be required to work during any of these operating times at consultation** **About West Hotel**West...

  • Guest Services Agent

    5 months ago


    Sydney, Australia Virgin Australia Full time

    **Work type**: Part Time **Location**: Sydney **Job type**: Customer Service **Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Sydney Airport. We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so...

  • Guest Service Agent

    5 months ago


    Sydney, Australia Oaks Hotels Full time

    Job Description Oaks North Ryde Suites are looking for casual Guest Service Agents who are passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth...

  • Guest Service Agent

    6 months ago


    Sydney, Australia Crowne Plaza Hotels & Resorts Full time

    Are you a people person with a passion for hospitality? Join our team at Crowne Plaza Darling Harbour Sydney as a Part-Time Guest Service Agent and be the welcoming face for our guests! **What You’ll Do**: - Greet and interact with guests upon arrival - Assist with check-ins, check-outs, and reservations - Handle guest inquiries and provide directions...

  • Guest Service Agent

    6 months ago


    Sydney, Australia Hilton Full time

    This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available. **West Hotel Sydney is a seven day a week, 24hour a day business and you may be required to work during any of these operating times at consultation** **About West Hotel**West Hotel Sydney, Curio...

  • Guest Service Agent

    6 months ago


    Sydney, Australia Hilton Full time

    This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available. About West HotelWest Hotel Sydney, Curio Collection by Hilton is located near Barangaroo at 65 Sussex Street Sydney. West offers discerning corporate and leisure travellers a truly unique hotel...

  • Guest Service Agent

    6 months ago


    Sydney, Australia MINOR Hotels Full time

    We are looking for enthusiastic, dedicated and professional Guest Service Agents to join our team at Oaks Sydney Goldsbrough Suites on a full time and part time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth...

  • Guest Service Agent

    6 months ago


    Sydney, Australia Hilton Full time

    Before you get started Yes, we do have the **BEST Team Member Travel Program** with **HUGE discounts** on hotel rooms for our Team Members! **Why you will love working for Hilton!** - Access to the world's best Team Member Travel Program with highly discounted rates - Discounts of up to 25-50% on products and services in participating Hilton outlets -...

  • Guest Service Agent

    6 months ago


    Sydney, Australia AccorHotel Full time

    **Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...

  • Guest Services Agent

    6 months ago


    Sydney, Australia Marriott International Full time

    At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Services Agent because together, we are better. Start your career at Sheraton, where...

  • Guest Service Agent

    6 months ago


    Sydney, Australia MINOR Hotels Full time

    Oaks Sydney North Ryde Suites are looking for Full-time and casual Guest Service Agents who are passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth...

  • Guest Service Agent

    6 months ago


    Sydney, Australia AccorHotel Full time

    **Company Description** Pullman Quay Grand Sydney Harbour is the embodiment of chic style and sophistication. The hotel is perfectly located in Circular Quay, a stone’s throw away from the iconic Sydney Opera House with breathtaking views of the Sydney Harbour Bridge. Our luxurious 5-star Sydney hotel with apartment-style suites offers business and leisure...

  • Guest Service Agent

    6 months ago


    Sydney, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    6 months ago


    Sydney, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Services Agent

    5 months ago


    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24072243 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management At the heart of local communities, Sheraton brings people...

  • Guest Service Agent

    6 months ago


    Sydney, Australia Handwritten Full time

    **Company Description** Hotel Woolstore 1888 - Handwritten Collection, is one of Sydney’s finest heritage hotels. Nestled in the iconic Darling Harbour, our property combines rich history with contemporary design, offering guests a unique experience of industrial-chic interiors adorned with modern and pop art. Originally constructed in 1888, Hotel...