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Bankwest Customer Lending Specialist
3 weeks ago
Want to make a real difference to our customers lives and help achieve their goals?- Be part of the Brilliant Orange culture where we bring empathy and a human approach- You’ll have access to first class learning and development pathways that will enable you to best support your customers and have a fulfilling career
Please note this role is a retention based role, supporting Bankwest East Coast lenders. This role provides a pathway for colleagues to progress their careers in the home lending area.
As a Customer Lending Specialist you will have the opportunity to develop in the home lending space and work closely with senior lenders within the business.
You will also be the first point of contact for our customers, and will be looked upon as a "solutions experts" across all retail products. During your time in the role you will have an opportunity to impact the customer experience by holding meaningful needs based conversations and providing outcomes that will improve the financial wellbeing of our customers and communities.
Day to day you will be responsible for:- Holding needs based conversations over the phone with our customers, building genuine long-lasting relationships- Providing efficient, accurate and quality solutions across all customer segments- Resolving customer issues and complaints in a timely and professional manner- Keeping up to date on Bankwest products and assisting customers with products such as home loans, personal loans, credit cards and savings accounts
We’re interested in hearing from people who have:
- Experience in customer service- Excellent active listening skills- A passion and sense of enthusiasm for providing excellent customer service- The drive to become a Home Lender in the future
You can be you
We want the real people beneath the skill set. We strive to be as diverse as the world around us because these experiences and differences support us to better understand our customers and each other. Together we shape the place Bankwest is today and tomorrow
- a brilliant place made by us.
Sidekick
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Advertising End Date: 27/02/2023
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