Broker Support Manager, 3rd Party Residential

1 week ago

Brisbane, Queensland, Australia Bankwest Full time
Excellent opportunity to join a high performing Third Party, Residential Team

  • Position open to working from Brisbane or Adelaide office
  • Great work life balance
See yourself in our team


Our Third Party Banking colleagues are the face of Bankwest and spend their day working directly with our third parties to help our customers achieve their financial goals.

Recognised by their smiles and enthusiasm, they have a genuine passion for living the Bankwest values, delivering exceptional customer service and building long-lasting relationships.

Do work that matters

In Third Party Residential, we view growing business and managing risk as equally important.

This focus allows us to deliver the best possible customer outcomes, whilst making a significant contribution to the success of Bankwest.


As a Broker Support Manager you will work within the Third Party Broker Distribution Team, closely with the Broker Development Manager and State Manager to build, develop and maintain excellent broker relationships.


More specifically, you'll:

  • Work with BDMs to grow and maintain excellent relationships with key broker segments.
  • Implement plans to improve relationships and grow portfolio.
  • Work with broker partners to improve submission quality and conversion to enhance customer experience, adhere to responsible lending practices and ensure ethical behaviour.
  • Work with internal stakeholders to collaborate on policy, process and product.
  • Provide education and training to brokers on Bankwest policy, process and products.
  • Respond to all enquiries promptly within an agreed timeframe.
  • Report all operational risk events, compliance and occupational health and safety breaches or potential events and breaches you become aware of;
We want to hear from you if you have:

  • Lending background and experience.
  • Evidence of superior customer service and focus.
  • Excellent communication skills.
  • Strong organisational skills, with the ability to prioritise.
  • Knowledge / experience of broker industry is desirable.
Sidekick

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Advertising End Date: 14/07/2023

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