Home Loan Specialist

3 weeks ago

Parramatta, Australia AMP Limited Full time

**The opportunity**

Direct and Digital Banking Services engage with banking clients and support them with the acquisition, servicing and retention of mortgage and deposit products. This role will assist existing clients with their queries related to their existing products, and engage with the client reactively and proactively to drive loyalty and retention of those clients.

**How you will make an impact**
- Receive inbound and make a mix of outbound campaign calls to AMP Bank customers to offer solutions with the aim of providing information and retaining value
- Identify customer needs through appropriate questioning techniques which comply with compliance boundaries
- Achieve against agreed productivity and campaign targets including dial activity and dollar benefits, measured using the agreed campaign framework
- Identify opportunities for additional ways for AMP to grow the relationship with customers eg. lead opportunities for advice or sales teams
- Follow the prescribed call approach and structured framework for liaising with customers
- Identify and accept where skills and knowledge gaps are apparent, and work with leaders to increase and develop your expertise through coaching, mentoring and training where necessary
- Proactively and positively work with the team and other departments to achieve business outcomes, through effective relationship building
- Work in accordance with AMP’s policies, processes and procedures and delegations
- Work in a fully compliant manner in line with internal guidelines and obligations, and external regulatory requirements
- Ensure consistent availability to work within the Contact Centre’s hours of operation and remain 100% compliant with expectations for punctuality and attendance

**What you will bring to the role**
- Previous bank contact centre experience (minimum 12 months preferred)
- Relevant financial services industry experience (home loans, mortgage broker) required
- Diploma of Finance and Mortgage Broking Management (preferred)
- Exceptional telephone and oral communication skills
- Passion for the customer and ability to demonstrate active listening skills
- Ability to build and maintain internal and external relationships with excellent people skills
- Decision-making ability as well as complaint & conflict resolution/objection handling skills

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here **.**

**Message to recruitment agencies

  • Customer Service Specialist

    4 weeks ago

    Parramatta, Australia St.George Full time

    Join our fabulous Virtual team based in Parramatta - Full time permanent position - Keep taking your career up a notch **How will I help?** Working in our virtual St George team, you'll help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and delivering a tailored solution that...

  • Strata Accounts

    4 weeks ago

    Parramatta, Australia Sharon Bennie - Specialist Property Recruitment Full time

    **$85,000 + super**: - **Monday to Friday 37.5 hours**: - **Easy parking / public transport**: - **Well known brand, long standing staff** *** **Company** This well-known strata company in the Western Suburbs with long term staff and a professional team. The company is located right near public transport and if you want to drive, parking is...

  • Mortgage Sales Associate

    4 weeks ago

    Parramatta, Australia Lendi Group Full time

    Company DescriptionIn 1992, Aussie was born - taking on the big banks, bringing competition to the home lending industry, and revolutionising the Australian mortgage market forever. Fast forward to today, and Aussie is the largest retail mortgage broking network in the country and Australia’s #1 most recognised mortgage brand, with over 220 stores and 1000...

  • Payroll Compliance Specialist

    1 month ago

    Parramatta, Australia Ventia Pty Limited Full time

    **Payroll Compliance Specialist**: - Date: 8 Aug 2023- Location: Parramatta, NSW, AU, 2150- Company: VentiaThe purpose of the Payroll Compliance Specialist role is to primarily support the payroll compliance functions and projects ensuring all Payroll Services are executed efficiently, accurately and timely in accordance with relating legislative...

  • Digital Lending Manager

    4 weeks ago

    Parramatta, Australia St.George Full time

    **Digital Lending Manager**: - People-powered passion _ - St George Bank - Located in Parramatta - Shape and develop your career in home lending **How will I help?** We’re all about ‘people helping people’ - and our Lending Managers are in the front line of that ambition. You’ll help families and individuals across Australia start something new -...

  • Communications Systems Specialist

    4 weeks ago

    Parramatta, Australia West Recruitment Full time

    Generous Salary Package on offer!Located in the Parramatta SurroundsRare opportunity to move off the tools full time!Your New EmployerWest Technology is partnering with a market leading Australian business that is at the forefront of the Australian radio communications industry. This business has designed, installed and maintained radio communication systems...

  • Digital Platform Specialist

    1 month ago

    Parramatta, Australia Michael Page Full time

    About Our Client The company is a global electronics and technology corporation. It is widely recognised for its diverse range of products, spanning various industries such as consumer electronics, home appliances, mobile communications, and more. This company has established itself as a key player in the international market, consistently innovating and...

  • Digital Platform Specialist

    3 days ago

    Parramatta, Australia Michael Page Full time

    Well established global company Lead the Digital StrategyAbout Our ClientThe company is a global electronics and technology corporation. It is widely recognised for its diverse range of products, spanning various industries such as consumer electronics, home appliances, mobile communications, and more. This company has established itself as a key player in...

  • Investment Sales Exec

    4 weeks ago

    Parramatta, Australia Sharon Bennie - Specialist Property Recruitment Full time

    Strong earning potential, OTE $200,000 Y1 - Excellent training, promotion opportunities - Strong support, and energetic ambitious team culture - **To $90,000 base + comms**: - **Strong earning potential, OTE $250,000 Y1**: - **Excellent training, promotion opportunities**: - **Active, model office based in Parramatta** **Our Client** Based in the...

  • Medical Administration

    4 weeks ago

    Parramatta, Australia Employment Hero Full time

    **ABOUT US** Three new specialist brands under one roof! - Eczema Clinics Australia - Psoriasis Clinics Australia - Vitiligo Clinics Australia This Parramatta clinic is the first and flagship clinic in an exciting new network of practices to focus on these chronic conditions, providing holistic care for patients close to home. Proud to bring specialist...

  • Digital Marketing Specialist

    5 days ago

    Parramatta, Australia Saunders Lynn & Company Full time

    Digital marketing - website and funnel focus - Home Interior Products - Further career development on offer - **Home Interior Products**: - **Digital marketing - website and funnel focus**: - **$90k + Super** **What is in it for you?** This company has a history of developing and mentoring highly successful marketers and promoting them from within. Junior...

  • Service Coordinator

    1 month ago

    Parramatta, Australia Australian Unity Full time

    **About Us**: As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities. The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and...

  • Case Manager

    4 weeks ago

    Parramatta, Australia Just Better Care Full time

    Are you passionate about making a positive difference in your local community? - Assist customers to live independently in their home, keeping them safe and connected to their community. We are looking for a permanent full time **Case Manager** to join our caring and dynamic office team in Newington. Just Better Care Case Managers perform an integral role...

  • Administration Support Officer

    7 days ago

    Parramatta, Australia NSW Government -Department of Education Full time

    **Ongoing Full-Time** - **Location: Tamworth** **About the Department of Education*** The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. For more information about the Department of Education, please visit NSW...

  • Conservatorium Administrative Support Officer

    5 days ago

    Parramatta, Australia NSW Government -School Performance - North Full time

    **Conservatorium Administrative Support Officer** - **Ongoing Full-Time** - **Location: Lewisham and Parramatta with WFH arrangements** **About the Department of Education*** The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student...

  • Consultant Paediatrician

    1 month ago

    Parramatta, Australia The Mind Body Practice Full time

    The Mind Body Practice is continually expanding its services into a multidisciplinary team. We are currently looking for a Paediatrician to join our team in Parramatta & Bella Vista. ABOUT US Established to meet the needs of patients, referrers, therapists and the community, The Mind Body Practice aims to create a space that supports individuals to thrive....

  • Exercise Physiologist

    1 month ago

    Parramatta, Australia Infinity Allied Healthcare Full time

    At **Infinity Allied Healthcare** we love helping you and your patients, in a happy and friendly environment. We are looking for an enthusiastic and motivated Exercise Physiologist on either a part time/full time role to help our **Parramatta/Toongabbie **clinic**.** We work one-on-one only with our clients in fully functional open room with gym equipment....

  • Exercise Physiologist

    1 month ago

    Parramatta, Australia Infinity Allied Healthcare Full time

    At **Infinity Allied Healthcare** we love helping you and your patients, in a happy and friendly environment. We are looking for an enthusiastic and motivated Exercise Physiologist on either a part time/full time role to help our **Parramatta/Toongabbie **clinic**.** We work one-on-one only with our clients in fully functional open room with gym equipment...

  • Lead, School Recruitment and Placement

    1 month ago

    Parramatta, Australia NSW Government -Department of Education Full time

    **Lead, School Recruitment and Placement** Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. At the NSW Department of Education, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our goal. **Recruit...

  • Manager Fatigue

    1 month ago

    Parramatta, Australia National Heavy Vehicle Regulator Full time

    **About the role** With safety at the heart of our agenda we are seeking an experienced fatigue and human factors specialist to join our team. In this business critical role you will be integral in shaping the future of fatigue management and human factors policy through safety programs, policy and legislative reforms that focus on reducing fatalities and...