Junior Cx Researcher

2 weeks ago

Melbourne, Australia Axsys Full time

**We're MYOB**

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

Our Tech team are true heroes. They’ve taken our legacy success and transformed it into an extraordinary SaaS platform to support SME and Enterprise businesses in ways they never knew they needed. By joining the Tech team, you’ll be an integral part of building our all-in-one business management platform.

**About the role**

We are seeking a dynamic and motivated early-career researcher to join our research team. We are looking for someone fresh, enthusiastic, and willing to chip in to our dynamic Experience Design team.

In this full-time role, you will collaborate with designers, researchers, product managers, and others to support participant recruitment and collect user feedback.

As a Junior CX Researcher, you will have the valuable opportunity to improve your research skills in an enterprise business environment. We believe in learning by doing, and your role will involve working closely with researchers and designers to recruit suitable participants, support research and chip in to the development of a robust research operations system.

**Responsibilities**

**Research Participant Recruitment and Operations**:

- Support the research recruitment process, recruiting non-customer and customer for interviews, usability tests etc
- Manage a database of customers and assist with research recruitment
- Create and maintain repeatable processes for research documentation including communications material & templates
- Any other research operations assistance as required

**Research**:

- Support qualitative user research activities from recruiting participants, preparing discussion guides, moderating research sessions, and delivering actionable findings.
- Support quantitative user research as a secondary activity, from preparing and managing client surveys to supporting teams with iterative test and learn activities
- Work with the Research and Content Manager to monitor continuous customer feedback
- Support the product and tech teams in turning research findings into actions.
- Champion our customers and their needs
- Work with colleagues to define and articulate research goals

**Essential Criteria**:

- Degree in behavioural science, anthropology, humanities or other social science.
- Interest in building a career in CX/UX Research
- You're naturally curious and have excellent communication skills (both written and verbal)
- You motivate yourself and others when the time calls
- You know that you are never ‘done’ with your development
- Attention to detail

**Desirable criteria**:

- Some qualitative research experience
- Experience handling confidential participant information and informed consent process
- The starting pay for this role is $80,000

**Our Culture & Benefits**

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

Do your best work in a flexible work environment, right down to financial assistance to set up your home office it’s called Flexperience, and it’s designed by you and your team

Our partnership with Smiling Mind helps support the wellbeing of our team members and customers

Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment

A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more

Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

MYOB are an equal opportunity employer and champion diversity. We are proud to be a Circle Back Initiative Employer and we commit to respond to every applicant. We’d love to hear from you on regarding this role, or if it’s not the right time, join our talent community so that we can reach out regarding future roles.

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