Customer Experience

1 week ago

Melbourne, Victoria, Australia Swinburne University of Technology Full time
The Marketing team at Swinburne University of Technology has an exciting opportunity for a Customer Experience (CX) Designer to join their team


This exciting role will report to the Digital Performance Manager and be responsible for the design, development, and delivery of customer experience design activities.

This will include the development of key artifacts such as journey maps, service design blueprints and personas, with a focus on establishing an innovative best practice approach.


The Customer Experience Designer will have the opportunity of working both in a project and operational context and will bring expertise in a broad range of marketing functions and play an advocacy role for the most important stakeholder - the customer - as they assist Swinburne to achieve student acquisition, retention, and engagement objectives.


About You

To be suitable for this role you will need to have experience in the below key accountabilities:

  • Demonstrated experience designing, delivering and reporting on a customer experience management program of work for a large and complex organisation, including development of key artifacts
  • Demonstrated experience working with Adobe Experience Cloud (or equivalent) to design and build complex digital experiences
  • Demonstrated experience in the analysis and management of defined audience segments to deliver on customer acquisition, retention and engagement objectives
  • Demonstrated experience in using technology to improve the process and performance of marketing activity

Qualifications

  • A degree in marketing or related fields with subsequent relevant experience working in a customer experience design and management position; or
  • An equivalent combination of relevant experience and/or education/training

About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges.

With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it.

We are committed to a differentiated university proposition in education and research, so that:

  • Every Swinburne learner gets a work experience
  • Every Swinburne graduate gets a job
  • Every Swinburne partner gets a tech solution
  • Swinburne is the prototype of global best practice
The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.


If you are viewing this advert from an external site, please click 'apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.


Applications Close:
Monday 3rd April 2023, 5pm
Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity

Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives.

For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

Aboriginal and Torres Strait Islander Applicants

  • We are a 2023 Circle Back Initiative Employer we commit to respond to every applicant_
LI-SW

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