Ict Support Specialist
4 months ago
**Role**: ICT Centre Support Specialist
**Location**: Brisbane, Queensland
**Employment Type**: Permanent - Full Time
With 16,500 Goodstart team members across nearly 700 centres nurturing 70,000 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families. From our centre teams to our support teams, we work together to make a real difference for children in those crucial early years.
Our vision is for Australia’s children to have the best possible start in life.
Our purpose is for children to have the learning, development, and wellbeing outcomes they need for school and life, and we deliver this with our 4 guiding principles: Children are central to everything we do; Families are our primary Partners; Our people make the difference; Being a valued part of each community.
Safety and Reconciliation are present in who we are and what we do.
Our safety commitment is a shared understanding Safety starts with each of us - but at Goodstart it is more than that - being safe is who we are and what we do. Safety is part of being a Goodstarter.
Our vision for reconciliation is for Goodstarters to engage with reconciliation on both a personal and professional level, creating the conditions that support Aboriginal and Torres Strait Islander social justice, equality, and equity.
The ICT Centre Support Specialist is a critical role as it’s the primary escalation point for ICT’s support staff and is responsible for supporting customers that use Goodstart’s IT systems. In addition, they perform diagnosis and fault resolution on tickets of work raised by centres, CSO teams and from automated workflows.
Customer service is at the heart of everything we do. A customer service first perspective is key to the success of this role. This role is shift based and can include 6am start times and 8.30pm finish times.
**Your Impact**:
Support, configure and administer IT services and technologies with a focus on automation utilising Powershell scripting or other relevant solutions, potentially including - but not limited to:
PureCloud and other cloud-based telephony solutions
Voice (VOIP) and mobile data solutions
Mobile and remote computing (Windows 10, IOS, Android, Meraki MDM)
Cloud based systems such as Azure & Office 365
Citrix, Windows Server, Cisco Meraki networking
Systems Centre Configuration Manager and Endpoint Protection
Carry out advanced investigation, identification and troubleshooting of all IT incidents and Problems
Maintain user profiles and access multiple IT systems
Deliver ad hoc project tasks and tasks delegated by the ICT Service Delivery Team Lead
**What Goodstart can offer you**:
Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.
Be a part of a team and work environment where everyone feels a sense of belonging, inclusion and purpose
Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay
Access to discounted childcare (up to 15%)
Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
Discounted health care and access to employee wellbeing program with BUPA
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
Security and stability - as Australia’s largest provider of early learning and care and a not-for-profit social enterprise, we exist purely to improve the lives of Australia’s children and their families
**You’ll bring to the table**:
Hold a degree in Information Technology related discipline or equivalent experience
Have a minimum of 5 years’ experience in technical support roles
Industry certification in at least one of the technologies used by Goodstart.
Possess technical skills with a willingness to learn and grow knowledge.
How to apply
Supporting our people and protecting our children
We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.
**Posting Notes**: MURARRIE, BRISBANE || QLD || Australia (AU) || | SF: LI || No Early Childhood Qualification || Full-Time
-
Ict Support Specialist 1
5 months ago
Murarrie, Australia Goodstart Early Learning Full time**Role**: ICT Support Specialist **Location**: Murarrie, Brisbane - Queensland **Employment Type**: Permanent - Full Time **Salary**: $70,000 Plus Super With 16,500 Goodstart team members across nearly 700 centres nurturing 70,000 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist...
-
ICT Support Specialist
3 weeks ago
Murarrie, Queensland, Australia Goodstart Early Learning Full timeAbout the Role:The ICT Support Specialist is a critical role at Goodstart Early Learning, serving as the primary escalation point for ICT's support staff. This position is responsible for providing technical support, managing technical escalations from Centre Support Partners, creating and maintaining support documentation, maintaining hardware and software...
-
Ict Manager
5 months ago
Murarrie, Australia Goodstart Early Learning Full time**Role**: ICT Manager - Security and Risk **Location**: Murarrie, Brisbane, Queensland **Employment Type**: Permanent - Full Time With 16,500 Goodstart team members across nearly 700 centres nurturing 70,000 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the...
-
Ict Euc Device Specialist
5 months ago
Murarrie, Australia Goodstart Early Learning Full time**Role**: ICT EUC Device Specialist **Location**: Murarrie, Brisbane **Employment Type**: Permanent Full time With 15,000 Goodstart team members across 661 centres nurturing 63,600 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children...
-
ICT Security Risk Manager
1 month ago
Murarrie, Queensland, Australia Goodstart Early Learning Full timeJob Title: ICT Security Risk ManagerJob Summary:We are seeking an experienced ICT Security Risk Manager to join our team at Goodstart Early Learning. As a key member of our ICT team, you will be responsible for developing and implementing effective security controls to protect our systems and data from cyber threats.Key Responsibilities:Develop and implement...
-
ICT Security Risk and Compliance Lead
3 weeks ago
Murarrie, Queensland, Australia Goodstart Early Learning Full timeJob SummaryWe are seeking a highly skilled ICT Security Risk and Compliance Lead to join our team at Goodstart Early Learning. As a key member of our ICT team, you will be responsible for developing and maintaining IT controls that meet industry standards and regulatory expectations.Key ResponsibilitiesCollaborate with the ICT Manager to develop and...
-
Ict Product Owner
5 months ago
Murarrie, Australia Goodstart Early Learning Full time**Role**: ICT Product Owner - Human Experience Management (HXM) Systems **Location**: Murarrie, Brisbane, Queensland **Employment Type**: Permanent - Full Time With 15,000 Goodstart team members across 661 centres nurturing 63,600 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist...
-
Technical Support Specialist
4 days ago
Murarrie, Queensland, Australia Goodstart Early Learning Full timeAbout UsAt Goodstart Early Learning, we're passionate about giving Australia's children the best possible start in life. As a not-for-profit social enterprise, we exist solely to improve the lives of Australia's children and their families.We're committed to delivering high-quality early learning and care to over 70,000 children across our network of nearly...
-
Ict Team Lead Systems Care
5 months ago
Murarrie, Australia Goodstart Early Learning Full time**Role**: ICT Team Lead Systems Care **Location**: Murarrie, Brisbane Queensland **Employment Type**: Permanent - Full time With 15,000 Goodstart team members across 661 centres nurturing 63,600 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of...
-
Ict Asset and Configuration Officer
5 months ago
Murarrie, Australia Goodstart Early Learning Full time**Role**: ICT Asset and Configuration Officer **Location**: Murarrie, Brisbane **Employment Type**: Permanent Full time With 15,000 Goodstart team members across 661 centres nurturing 63,600 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's...
-
Senior Information Security Specialist
2 weeks ago
Murarrie, Queensland, Australia Goodstart Early Learning Full timeAbout this roleWe are seeking a highly skilled Senior Information Security Specialist to join our team at Goodstart Early Learning. In this role, you will be responsible for leading the development and implementation of our information security management system, ensuring that our ICT security and risk landscape is safeguarded and compliant with industry...
-
Business Intelligence Specialist
5 months ago
Murarrie, Australia Goodstart Early Learning Full time**Role**: Business Intelligence Specialist **Location**: Murarrie, Brisbane, Queensland **Employment Type**: Permanent - Full Time With 15,000 Goodstart team members across 661 centres nurturing 63,600 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of...
-
Client Support Administrator
5 months ago
Murarrie, Australia Our HR Team Full timeOur client is a leader in IT Asset Disposition providing high security data sanitisation services as well as installation, decommissioning and the remarketing of ICT equipment. Their clients include Australia's largest Government and corporate organisations. They are one of the largest and most respected leaders in their field with a vision to become the...
-
Client Support Coordinator
2 months ago
Murarrie, Australia ACT Logistics Full timeACT Group of Companies is a leader in IT Asset Disposition providing high-security data sanitisation services as well as installation, decommissioning, and remarketing of ICT equipment. An opportunity has arisen for a Full Time Client Support Coordinator to join our team based in Murarrie. You will be responsible for providing timely customer support to...
-
IT Security, Risk
5 months ago
Murarrie, Australia Goodstart Early Learning Full time**Role**: IT Risk & Compliance Analyst **Location**: Murarrie, QLD (Turrbal & Yuggera Country) preferred, or National **Employment Type**: Permanent, full time At Goodstart, we're not just Australia's largest provider of early learning and care - we're a passionate community of 15,000 team members across more than 660 centres, dedicated to nurturing over...
-
Administrative Support Specialist
20 hours ago
Murarrie, Queensland, Australia Fix Network World Full timeWe are seeking an experienced Administrative Support Specialist to join our team at Fix Network World. As a key member of our operations team, you will provide administrative support to our business and ensure the smooth day-to-day running of our office.The successful candidate will have 1-3 years' experience in an administrative role, with excellent...
-
Patient Support Specialist
6 hours ago
Murarrie, Queensland, Australia Healius Full timeAbout the RoleWe are seeking a highly motivated individual to join our team as a Patient Support Specialist. As a key member of our team, you will be responsible for providing exceptional patient care and support.Your key responsibilities will include:Communication with medical staff, both onsite and off-siteAnswering enquiries, coordinating courier and...
-
Customer Support Specialist
5 months ago
Murarrie, Australia Boeing Distribution Services Inc. Full timeAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...
-
Internal Recruitment Specialist
4 weeks ago
Murarrie, Queensland, Australia Our Hr Team Full timeAbout the CompanyOur client is a leading provider of IT Asset Disposition services in Australia, renowned for its commitment to excellence and customer satisfaction. With a strong presence in the market, they have established themselves as a trusted partner for businesses seeking reliable and efficient ICT disposal solutions.About the RoleWe are seeking a...
-
Team Leader
2 months ago
Murarrie, Australia Goodstart Early Learning Full timeRole: IT Risk & Compliance Lead Location: Murarrie, QLD (Turrbal & Yuggera Country) Employment Type: Permanent, full time Are you ready to lead the charge in IT security, risk, and compliance? As the ICT Security Risk & Compliance Lead, you'll collaborate with the ICT Manager to develop and maintain IT controls that meet industry standards and...
