Commercial Manager

3 months ago

North Lakes, Australia Auto & General Insurance Full time

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**The role**

Maximise the customer experience, operational efficiency, average repair cost, cost controls across the business. Assist with defining and execution of business plans and communicate and manage objectives to achieve the Supplier Sourcing and business financial goals.

Develop and execute key commercial strategies while tracking spending against allocated budgets and assisting with expenditure forecasting.

Facilitate internal and external stakeholder groups in resolving issues of urgent and immediate importance that potentially impact the business.

Work with key business stakeholders to ensure contract negotiations meet their needs.

Manage and undergo sourcing exercises and negotiations for contracts and tenders to achieve the best possible commercial outcome while monitoring existing arrangements to ensure these are value adding.

Ensure continuous improvement in the use of internal and external data to improve targeted processes to enhance customer experience, lower cost of average repair cost and enhance our employee experience and efficiency.

Enhance the relationship between automated systems/controls and processes to enhance targeted fraud detection and improve compliance controls and cost efficiency.

Strategically and operationally, lead the Supplier Relationship Management team and drive world’s best practice initiatives to ensure the Auto & General Supplier Relationship Management is market leading in their process and systems efficiency, focusing on balancing cost containment, process friction and customer care.
- Identify and realise market and internal opportunities to create competitive advantage.
- Oversight of supplier relationships, developing new commercial relationships to right size the growing scale of our network of repairers and parts suppliers, as well as aligning behaviours and ultimately culture to our core service proposition to ensure a seamless customer journey.
- Delivering and refining re-engineering programs that develop a true, cost effective Repair service platform and fully utilise the investment in technologies, Symbility, Estimage and Audanet.
- Ensure compliance and business risk policies are both adhered to and challenged to meet the commercial, legislative, and business environments.
- In consultation with the relevant internal stakeholders, develop and implement appropriate supplier management and assessing strategies that result in the company’s overall objectives being met.
- Developing and implementing policy with regards to supplier management.
- Overseeing the network’s performance and ensuring alignment between cost control methodologies and customer service/brand reputation outcomes
- Develop systems and tools to monitor and manage contract deliverables, service levels and commercial outcomes. Develop strategic sourcing or supply process improvements projects within category management
- Central liaison between the Commercial Team and contract suppliers
- Ensure government and industry regulatory requirements are understood and abided by suppliers
- Develop and implement advanced commercial techniques to leverage value creation opportunities
- Support drafting of high-quality contract documents and carry out contract variations, including updating or expanding scopes of services
- Drive Industry best in class contract management, with a focus on strategic contracts enabling long term sustainability to the business,
- Influence the selection of various project delivery models throughout the project phases
- Maintain relationships with key stakeholders to become a highly valued contract expert
- Provide contract management support to project teams throughout the contract life cycle Provide guidance to others in your team, while engaging in high level strategic planning for the business and provide training as required on best practice procurement, managing contracts, negotiations, managing suppliers and policy and procedures

**What experience you’ll bring**
- Demonstrated best practice strategic procurement, including centralisation of commercial strategies and achievement of significant cost savings primarily within the insurance sector or similar services industries.
- An exceptional understanding of financial levers, and a high degree of commercial acumen.
- Claims and/or significant Insurance Industry experience preferred.
- Track record of success driving performance through accountability for results and a performance culture.
- Significant knowledge of the delivery of services and products through traditional Customer Service channels as well as Digital and Omni Channel strategies. Track record of e

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