Digital Communications Advisor

4 weeks ago

Sydney, Australia NSW Department of Customer Service Full time

**Digital Communications Advisor**
- DCS Clerk Grade 7/8 starting from $106,025 - $117,363 p.a base salary plus employer’s contribution to superannuation and annual leave loading
- Temporary opportunity (24-month project duration)
- Flexible hybrid work arrangement is offered with work expected onsite at our Sydney office once per week
- This role sits within the Customer, Delivery and Transformation Division in the Web team (formerly known as the Cluster Digital Communications team)**
**About the Better Revenue Outcomes Project**

Revenue NSW is a state government agency responsible for collecting money on behalf of the people of NSW. This can be in the form of business taxes, fines or stamp duty. Revenue also distributes money to citizens as grants, assistance to first home buyers, and helping people find money that is owed to them.

Revenue NSW is currently delivering an innovative project called Better Revenue Outcomes. A key goal of this project is to improve how we communicate with customers to help them better understand their tax obligations.

**About the role**:
We’re looking for an outstanding content designer to work on the website component of the Better Revenue Outcomes program. Contribute your experience and expertise to meet our ambition to deliver the world’s most customer centric revenue website and build a fairer, stronger NSW. With clear deadlines and ambitious goals, we’re seeking an experienced all-rounder who is resourceful and motivated.

**Key responsibilities**:

- Proofing and performing QA checks on web content.
- Monitoring reporting to build useful insights using multiple data sources including Google.
- Analytics Hot jar surveys, Looker Studio, and SEMrush to support evidence-based decisions and improvement recommendations (such as identifying Google Search issues).
- Work on SEO uplift discovery to ensure continuous improvement.
- Perform content audits and document IA.
- Using website promotional components to highlight when new content has been added to alert customers to changes in relevant topics sections of the website.

**Experience required**:

- Extensive experience publishing website content using Squiz matrix CMS, ensuring optimal user experience and aligned to brand guidelines.
- Experience across a suite of technologies and tools, including content management systems (Squiz Matrix) and web analytics tools (e.g. Google Analytics, Looker Studio) SEO expertise using SEMrush.
- Able to produce high quality web copy and content, aligned to brand styleguide and fit for purpose to meet customer needs.

**Desirable attributes and mindset**:

- Willingness to take on different roles or responsibilities as needed, and to switch between tasks to meet evolving project needs.
- The ability to quickly learn new skills, processes, and technologies, and adapt to changing priorities and requirements.
- A strong problem-solving mindset to tackle challenges and find creative solutions, especially when faced with unfamiliar tasks or situations.
- Proactive behaviour and a willingness to take initiative, seek out solutions independently, and drive tasks forward without constant supervision.
- Clear and effective communication skills to articulate questions, seek clarification, and collaborate with team members and stakeholders.

To start your journey towards becoming a Digital Communication Advisor, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages)

Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

**Closing Date: Monday, 17 June 2024 9.59am AEST**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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