Customer Retention Specialist

22 hours ago


Docklands, Victoria, Australia Foxtel Full time
Unlock Your Potential in the Entertainment Industry

Are you passionate about entertainment and delivering exceptional customer experiences? As a Retention Agent at Foxtel, you'll play a key role in reestablishing our customers' connection with our premium content, products, and services.

Key Responsibilities:
  • Channel your passion for entertainment into daily conversations with our customers, uncovering additional value in our offerings.
  • Serve as a trusted confidant for our customers, actively listening to their concerns and proactively resolving any issues they encounter.
  • Influence customer decisions to retain their Foxtel subscription, delivering an exceptional customer experience.
  • Stay ahead of the curve in the dynamic entertainment industry, enriching customer experiences with your knowledge of the latest trends.
Requirements:
  • Demonstrated passion for entertainment, encompassing television, sports, drama, or movies.
  • Strong inclination towards delivering outstanding customer care.
  • Effective and passionate communication skills, allowing for flexible expression of ideas.
  • Proven ability to meet targets and adapt to changing conditions.
What We Offer:
  • A dynamic and inclusive workplace culture.
  • Opportunities for career growth and development.
  • Attractive leave entitlements, including paid parental leave and volunteer leave.
  • Ergonomics allowance to help you set up your workspace.
  • Access to LIVE events and FOXFIT Wellbeing classes.


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