Customer Retention Specialist
22 hours ago
Are you passionate about entertainment and delivering exceptional customer experiences? As a Retention Agent at Foxtel, you'll play a key role in reestablishing our customers' connection with our premium content, products, and services.
Key Responsibilities:- Channel your passion for entertainment into daily conversations with our customers, uncovering additional value in our offerings.
- Serve as a trusted confidant for our customers, actively listening to their concerns and proactively resolving any issues they encounter.
- Influence customer decisions to retain their Foxtel subscription, delivering an exceptional customer experience.
- Stay ahead of the curve in the dynamic entertainment industry, enriching customer experiences with your knowledge of the latest trends.
- Demonstrated passion for entertainment, encompassing television, sports, drama, or movies.
- Strong inclination towards delivering outstanding customer care.
- Effective and passionate communication skills, allowing for flexible expression of ideas.
- Proven ability to meet targets and adapt to changing conditions.
- A dynamic and inclusive workplace culture.
- Opportunities for career growth and development.
- Attractive leave entitlements, including paid parental leave and volunteer leave.
- Ergonomics allowance to help you set up your workspace.
- Access to LIVE events and FOXFIT Wellbeing classes.
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Customer Retention Specialist
2 weeks ago
Docklands, Victoria, Australia Foxtel Full timeAbout the RoleWe are seeking a highly skilled and passionate Customer Retention Specialist to join our team at Foxtel. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving retention through engaging conversations.Key ResponsibilitiesReestablish customer connections with Foxtel's...
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Customer Retention Specialist
2 weeks ago
Docklands, Victoria, Australia Foxtel Full timeAbout the RoleWe are seeking a highly skilled and passionate Customer Retention Specialist to join our team at Foxtel. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving customer retention through engaging conversations.Key ResponsibilitiesReestablish customer connections with...
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Customer Retention Specialist
3 days ago
Docklands, Victoria, Australia Foxtel Full time{"h1": "Unlock Your Potential in the Entertainment Industry", "p": "As a Retention Agent at Foxtel, you\u0027ll be the go-to person for recommending the latest must-watch TV shows, dissecting the weekend\u0027s big game, or critiquing the newest blockbuster film. You\u0027ll channel your passion for entertainment into daily conversations with our customers,...
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Customer Retention Specialist
2 days ago
Docklands, Victoria, Australia Foxtel Full timeUnlock Your Potential in the Entertainment IndustryAre you passionate about entertainment and delivering exceptional customer experiences? Do you have a knack for building strong relationships and resolving complex issues? As a Retention Agent at Foxtel, you'll play a key role in reestablishing our customers' connection with our premium content, products,...
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Digital Product Owner
2 weeks ago
Docklands, Victoria, Australia MLC Limited Full timeAbout the RoleThe Digital Product Owner is a key position within the Strategy, Marketing and Value Retention team at MLC Limited. This 12-month fixed term contract opportunity will focus on evolving the digitisation strategy experience across both Group and Individual businesses.Key ResponsibilitiesLead an agile delivery squad to deliver solutions that...
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Customer Experience Specialist
1 week ago
Docklands, Victoria, Australia ANZ Full timeAbout UsAt ANZ, we're dedicated to creating a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our customers.About the RoleAs a Care for Customer Specialist, you will play a crucial role in delivering an exceptional onboarding experience to drive customer engagement. Your primary...
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Customer Experience Specialist
2 weeks ago
Docklands, Victoria, Australia ANZ Full timeAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the RoleAs a Customer Experience Specialist, you will deliver a seamless onboarding experience to drive customer engagement. You will ensure customers activate and...
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Customer Experience Specialist
2 weeks ago
Docklands, Victoria, Australia ANZ Full timeAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the RoleAs a Customer Experience Specialist, you will deliver a seamless onboarding experience to drive customer engagement. You will ensure customers activate and...
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Marketing Coordinator
2 weeks ago
Docklands, Victoria, Australia Myer Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Marketing Coordinator to join our Retail Events team at Myer. As a Marketing Coordinator, you will play a key role in supporting the implementation of our marketing plan, focusing on customer journey development and end-to-end marketing programs.Key ResponsibilitiesAssist in the execution of...
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Customer Service Specialist
2 weeks ago
Docklands, Victoria, Australia Coles Full timeAbout the RoleThe Customer Service Specialist – Shell Card provides high-level support to our customers through various channels. They will service our customers across a broad range of their needs with a particular focus on complex and high-value enquiry types while driving greater adoption of our Self-Service functionality.About the TeamThis is an...
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Customer Resolution Specialist
2 weeks ago
Docklands, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeCustomer Resolution Specialist About UsAt Australia and New Zealand Banking Group Limited (ANZ), we are dedicated to creating a world where individuals and communities flourish, united by a shared mission: to enhance the financial wellbeing and sustainability of our diverse clientele. About the RoleThe Customer Resolution and Remediation Portfolio is...
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Customer Resolution Specialist
2 weeks ago
Docklands, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeCustomer Resolution Specialist About UsAt Australia and New Zealand Banking Group Limited (ANZ), we are dedicated to fostering a world where individuals and communities prosper, united by a shared mission: to enhance the financial wellbeing and sustainability of our diverse clientele. About the RoleThe Customer Resolution and Remediation Portfolio is...
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Customer Engagement Training Specialist
2 weeks ago
Docklands, Victoria, Australia Estia Health Full timeOverview of the Position The Customer Engagement Training Specialist is essential in providing thorough training on business processes and systems related to customer engagement, aimed at improving operational effectiveness and enhancing interactions with clients and their families. Collaborating with colleagues across various locations, this role ensures...
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Customer Engagement Training Specialist
2 weeks ago
Docklands, Victoria, Australia Estia Health Full timeOverview of the Position The Customer Engagement Training Specialist is essential in providing thorough training on business processes and systems related to customer engagement, aimed at improving operational effectiveness and enhancing interactions with clients and their families. Collaborating with colleagues across various locations, this role ensures...
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Counter Specialist
6 days ago
Docklands, Victoria, Australia JB Hi-Fi Full timeAbout JB Hi-FiWe're a leading retailer of consumer electronics, home entertainment, and small appliances, with a strong focus on customer service and team collaboration.The OpportunityWe're seeking a Counter Specialist to join our team, contributing to sales growth and delivering excellent customer service. Key responsibilities include:Improving counter...
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Customer Experience Specialist
2 weeks ago
Docklands, Victoria, Australia TSA Group Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Claims Resolution Expert. As a key member of our team, you will play a crucial role in resolving major property damage claims, ensuring our customers receive the highest level of service and support.Key ResponsibilitiesBuild Strong Relationships: Connect with...
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Counter Specialist
5 days ago
Docklands, Victoria, Australia JB Hi-Fi Full timeAbout JB Hi-FiWe are a leading retailer of consumer electronics, home entertainment, and small appliances, with a strong focus on customer service and teamwork.The OpportunityWe are seeking a Counter Specialist to join our team in Dunedin. As a Counter Specialist, you will be responsible for delivering excellent customer service, ensuring compliance to core...
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Sales Infrastructure Specialist
3 days ago
Docklands, Victoria, Australia BT Group Full timeSales Infrastructure SpecialistAs a Sales Infrastructure Specialist at BT Group, you will play a crucial role in identifying and qualifying new connect opportunities, working on the pipeline of existing opportunities, and developing business focused on the network services and wider BT Connect portfolio.You will work as part of the Global Solution Specialist...
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Sales Infrastructure Specialist
23 hours ago
Docklands, Victoria, Australia BT Group Full timeSales Specialist, InfrastructureAs a Sales Specialist for Infrastructure, you will play a crucial role in our pre-sales community, working closely with global and regional account teams to identify and qualify new connect opportunities. Your primary focus will be on developing business focused on the network services and wider BT Connect portfolio.You will...
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Shell Card Customer Service Representative
1 week ago
Docklands, Victoria, Australia Coles Full timeAbout the RoleThe Customer Service Specialist – Shell Card is a key position within our team, responsible for delivering exceptional customer experiences through our phone and email channels. This role requires a high level of support for our Shell Card customers, focusing on complex and high-value enquiry types while driving adoption of our Self Service...