Oracle Ebs Customer Service Consultant

6 months ago

Sydney, Australia Capgemini Full time

**About Capgemini**

Capgemini is one of the world's foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with more than 200,000 people, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.

Proof of work entitlements and visa status will be required prior or at offer time. Successful applicants will be required to complete a Criminal Record and Reference checks prior to commencement of employment.

**About the Team**

We allocate enough time to develop new and relevant Oracle skills by providing access to Oracle learning portals and materials. We challenge all our Oracle resources to achieve and maintain Oracle certifications. In addition, we encourage our resources to grow more broadly by undertaking training and certifications in disciplines such as Core Consulting, SAFe Agile, DevOps and Project Management. This gives us the required expertise that our clients expect from us. We also encourage people to document the work achieved in their previous projects, provide feedback on the challenges they faced and present it to the team. We believe it makes everyone grow.

Our Oracle team focuses also on individual flourishment, so we organize on a monthly basis practice and capability catchups where we share information, experiences and celebrate successes.

**Culture**
We are looking for a talented, motivated, enthusiastic Oracle EBS Customer Service Functional Consultant to join a high performing team.
- Demonstrable team spirit: a willingness to collaborate, learn and teach others
- Stays relevant by maintaining knowledge of Source to Settle processes, industry best practices and trends

**What you'll do?**
- A key emphasis for us is on implementing solutions that make a difference by ensuring the delivery of quantifiable benefits to the client and you will provide advice and guidance to our customers on the process improvements and efficiencies that can be realised through the implementation of Oracle EBS Customer Service modules Functional Consultant
- To achieve this, you will need to work closely with the client SMEs and stakeholders to familiarise them with the Oracle Customer Service capabilities and support them in the decisions and development of the solution and process design.
- You will be responsible for a broad range of implementation activities including configuration, demonstrations, design workshops, documentation, testing, report development, training, data migration, knowledge transfer, UAT support, production go-live, hyper-care, and transition to the support organisation.
- You will also occasionally be required to provide support to pre-sales activities in solution design, performing requirements fit / gap analysis, providing system demonstrations, and advising on resourcing requirements for planning and estimating purposes.

**What you'll bring?**
- Experience in Oracle EBS Customer Service modules (Service Contracts, Install Base and Depot Repair)
- Must have experience of multiple full cycle of Oracle EBS Customer Service modules implementations
- The ability to understand business processes and requirements and translate these into system solutions, resolving any business issues is essential.
- Ability to provide consulting and advisory services on different initiatives and help customers develop their systems
- Should be adept at producing functional design documents and communicating with technical teams and other stakeholders within a project setup.
- Ability to provide functional inputs for Integration and Data Migration design if any
- Strong, Fluent, and confident communication skills. Should be able to communicate with offshore teams and manage offshore delivery.

**What we can offer you?**
- Working at Capgemini you'll find the rewards are more than just financial. Not only will you work alongside inspiring colleagues with a world of experience, but you will also have access to great benefits including, salary continuance insurance, paid parental leave, education assistance, salary packaging, the ability to purchase additional leave, as well as discounts on entertainment, financial and wellbeing services, travel and shopping.

LI-CT1

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