Operations Manager

3 weeks ago


Melbourne City Centre, Australia Recoveriescorp Full time

**Job no**: 492998
**Work type**: Full-time Permanent
**Location**: Melbourne CBD
**Categories**: Collections

**The Role;**

Working as the Operations Manager, you will be responsible for managing the performance of Contact Centre teams delivering service, back of house and collections outcomes for a number of high-profile clients. You will manage the client relationships and the direction of the operational teams located both off and on-shore to ensure alignment of expectation and outcome.

**In this role, you will;**
- Provide leadership and direction to operational teams
- Manage all aspects of the client relationship
- Implement efficient and productive operating models and strategies
- Appropriately manage P&L outcomes
- Be accountable for performance and governance of the contract
- Continually evaluate and improve systems, processes and procedures
- Ensure quality management, information security and OHS aligned to ISO certifications

**About you;**
- Proven leadership experience within Contact Centre/BPO
- Experience managing client relationships
- Willingness for some infrequent overseas travel
- Contact flexibility to support offshore teams in alternate time zones

**What’s in it for you**:
Working at Recoveriescorp, you will have access to a hybrid work environment, an allowance to update your home office and a half day on the last Friday of every month.

To ensure your continued development you will have a performance development plan and access to learning & development programs.

Other benefits you can access include employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.

**About Recoveriescorp**

Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.

**Advertised**: 11 Apr 2024 AUS Eastern Standard Time
**Applications close**:


  • Operations Manager

    1 week ago


    Melbourne City Centre, Australia Monash University Full time

    **The Opportunity** The Operations Manager leads the CWC Operations function at Climateworks to ensure seamless delivery of Climateworks business operations, governance, HR, facilities, administrative operations and other support functions. With a people focused approach to continuous improvement, the Operations Manager leads the business operations team to...

  • Manager Operations

    3 weeks ago


    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Manager, Operations (within Emergency Management) - Ongoing, Full Time - Attractive VPS 6 salary between $ $130,673 - $174,869 + superannuation Emergency Management within the Department of Justice and Community Safety, works closely with government and agencies across the emergency management portfolio. The group is led by the Deputy Secretary, Emergency...

  • Operations Manager

    4 weeks ago


    Melbourne City Centre, Australia HAYS Full time

    Operations Manager | Prestigious Not-For-Profit Organisation | Youth Homelessness **Your new company** This prestigious Not-For-Profit organisation based in Melbourne’s CBD provides housing, employment and medical care for youths experiencing homelessness. An Operations Manager position has become available to lead operations across crucial functions of...

  • Operations Manager

    1 week ago


    Melbourne City Centre, Victoria, Australia Court Services Victoria Full time

    About usThe Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state.The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent of...


  • Adelaide city centre, South Australia My Plan Manager Full time

    Provide generalist support to the P&C team Gain exposure to the breath of the P&C function Fulltime Permanent positionAbout My Plan ManagerMy Plan Manage (MPM) is Australia's largest NDIS Plan Management organisation. With our Head Office located in Adelaide, we operate nationally. My Plan Manager plays a role not only as the Plan Management service of...


  • Adelaide city centre, South Australia My Plan Manager Full time

    Provide generalist support to the Kinora team Gain exposure to the breath of the Kinora function Part time 6 month contractAbout My Plan ManagerMy Plan Manager (MPM) is Australia's largest NDIS Plan Management organisation. With our Head Office located in Adelaide, we operate nationally. My Plan Manager plays a role not only as the Plan Management service of...

  • Operations Manager

    2 months ago


    Melbourne City Centre, Australia UGL Limited Full time

    UGL is a diversified services company delivering critical assets and essential services that sustain and enhance the environment in which we live. Our capabilities extend across a broad range of services and whole-of-life solutions for diverse industries, utilising world leading, sustainable and innovative technologies. - We partner with some of the...

  • Operations Manager

    4 weeks ago


    Melbourne City Centre, Australia UGL Limited Full time

    UGL is a diversified services company delivering critical assets and essential services that sustain and enhance the environment in which we live. Our capabilities extend across a broad range of services and whole-of-life solutions for diverse industries, utilising world leading, sustainable and innovative technologies. - We partner with some of the...

  • Operations Manager

    1 week ago


    Melbourne City Centre, Victoria, Australia Department of Premier & Cabinet Full time

    About usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising...

  • Operations Manager

    2 weeks ago


    Melbourne City Centre, Victoria, Australia UGL Limited Full time

    UGL is a diversified services company delivering critical assets and essential services that sustain and enhance the environment in which we live. Our capabilities extend across a broad range of services and whole-of-life solutions for diverse industries, utilising world leading, sustainable and innovative technologies. We partner with some of the world's...

  • Call Quality Analyst

    2 weeks ago


    Adelaide city centre, South Australia My Plan Manager Full time

    Do you have an inquisitive nature with a healthy data curiosity??If so we have the role for youAbout the role:We are looking for someone to join the Client Services Team as a Call Quality Analyst.As a key member of the Client Services Team, the Call Quality Analyst, responsible for ensuring that both inbound and outbound calls to clients and providers meet...

  • Manager, Operations

    3 weeks ago


    Melbourne City Centre, Australia Department of Health Full time

    **About the role**: - Play a pivotal role in ensuring the smooth and efficient functioning of our day-to-day operations within the Office of the Deputy Secretary - Full time, Ongoing, VPS 6 Position - Melbourne CBD / Hybrid Working Arrangements Available **About us**: At the Victorian Department of Health we want a future where Victorians are the...

  • IT Operations Manager

    3 weeks ago


    Melbourne City Centre, Australia Victorian Electoral Commission Full time

    About the role Reporting to the Head of Enterprise Platforms & Service, this role will be responsible for the maintenance and continued development of Microsoft 365, Azure cloud services, and service delivery to internal and external customers, ensuring the VEC has an IT environment that is stable, secure, and resilient. The IT Operations Manager will also...


  • Melbourne City Centre, Victoria, Australia Victorian Electoral Commission Full time

    About the roleReporting to the Head of Enterprise Platforms & Service, this role will be responsible for the maintenance and continued development of Microsoft 365, Azure cloud services, and service delivery to internal and external customers, ensuring the VEC has an IT environment that is stable, secure, and resilient.The IT Operations Manager will also...


  • Melbourne City Centre, Victoria, Australia Department of Families, Fairness and Housing Full time

    THE ROLEThe Manager, Child Protection Litigation Office (CPLO) Operations in the Legal Services Branch provides high-level support to business operations, with particular attention to the overarching management of the administrative and corporate functions of the CPLO.As the Manager, CPLO Operations for the Legal Services Branch, you will be required to work...


  • Melbourne City Centre, Australia Fed Square Full time

    MAP Co values the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, women, people of all ages, with disability and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that...


  • Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Lead, manage and develop a new team delivering high quality business process review and continuous improvement advice to senior departmental executives. - Fixed term opportunity for 2 Years to work with within Operational Performance and Cultural Reform. - VPS Grade 6: $130,673 - $174,869 plus superannuation. The Department of Justice and Community Safety...


  • Melbourne City Centre, Australia Department of Jobs, Skills, Industry and Regions Full time

    Manager Corporate Operations - Salary: $130,673 - $174,869 (Plus Superannuation) - Ongoing role - Usual hours of work: Full time (flexibility may be available) - Usual work location: Melbourne CBD (hybrid work options available) The Role The Manager Corporate Operations will lead a team of staff managing important corporate services for the Victorian...


  • Melbourne City Centre, Victoria, Australia Fed Square Full time

    MAP Co values the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, women, people of all ages, with disability and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that...


  • Melbourne City Centre, Australia Parliament of Victoria Full time

    Operational Services Manager (Deputy Usher of the Black Rod) Usher of the Black Rod Office Department of the Legislative Council About the role Are you a seasoned leader with experience managing complex operations and delivering exceptional client-centred services? Join us as the Operational Services Manager (Deputy Usher of the Black Rod) and play a pivotal...