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Carer Engagement and Support Team Leader

4 months ago

Shoalhaven, Australia CareSouth Full time

**Guide and support CareSouth authorised carers throughout their journey.**:

- **Demonstrate and develop strong and effective communication skills with a broad range of stakeholders**:

- **Based in the Shoalhaven region**

**About CareSouth**

CareSouth is a community-services organisation, based in regional locations across NSW, with a dynamic and bold vision to make a difference every day.

Our purpose is to influence and support the safety, development and empowerment of children, young people, adults, and communities. We offer services in early intervention, foster care, youth support and NDIS services.

**About the Role**

CareSouth has an exciting opportunity for a Carer Engagement and Support Team Leader to join the CareSouth team in a permanent, full-time capacity. The role will be based out of our purpose built Head Office in Nowra.

Reporting directly to the Regional Manager this pivotal role will be overseeing the carers experience by providing support throughout both the recruitment and placement process.

As the Carer Engagement and Support Team Leader, you will be responsible for:

- **Carer Recruitment**: Provide guidance to your team in implementing the carer recruitment strategy to meet targets and timeframes.
- **Managing a team**: Supervise Carer Recruitment Caseworkers within the Southern and Riverina regions.
- **Case Management**: Support CareSouth carers to develop their skills in their role as authorised carers to best care for the children in their care.

Refer to the job description provided for a detailed overview of the role.

In consultation with the Regional Manager, the Team Leader will be responsible for the leadership, implementation and delivery of a comprehensive recruitment strategy that meets targets and timeframes set in consultation with local leaders. This role will directly supervise Carer Recruitment Caseworkers within the region and will provide ongoing support, training and responsiveness to individual and shared needs across the regions. It will also oversee the carers experience with CareSouth is supportive and responsive to individual’s needs.

**The successful applicant will have**:

- Essential_
- Demonstrate a commitment to the safety of children, young people and people with a disability
- Tertiary qualifications in Social Sciences and a minimum 3 years working with children and young persons
- Demonstrated experience in a leadership capacity within the OOHC, Disability Services or Community Services sector or a sound understanding of the changing role of the carer through the Permanency Support Program
- Familiarity with, and expertise in, the administration and review and approval of carer assessments and training
- Demonstrated experience developing and contributing to engaging marketing strategies and campaigns in consultation with the Community Engagement team
- Proven experience in having difficult conversations including communicating unfavourable assessment outcomes
- Proven flexibility, adaptability and ability to respond and adjust easily to change in work demands
- High level written and verbal communication skills and advance computer literacy including familiarity with client management systems
- Well-developed analytical and problem-solving skills
- Proven effective interpersonal, conflict negotiation and resolution skills and to provide strong leadership under pressure
- Step by Step Training and Shared Lives qualifications
- Current Driver’s licence
- Willing to undergo a National Police Check and Working with Children Check clearance
- Desirable_
- Demonstrated practice experience in assessments of carers and reviewing carer assessments
- Child Protection/Family Restoration/ Preservation
- Disability Services/NDIS/Person Centred Approach
- Demonstrated understanding of, and recent experience in, any of the following areas:
**The great things we have to offer**

CareSouth staff are the reason our organisation is great. We are constantly striving to be an organisation with values and goals you are proud of. We warmly welcome everyone, irrespective of their culture, ethnicity, faith, sexual orientation, or gender identity, and believe that a diverse workforce is the reason we can deliver such a high standard of care.

We’re here to help you bring your best self to work, so you can take your best self-home. In addition to your salary, CareSouth offers:

- A compassionate, supportive, and inclusive culture that encourages you to be bold, big-hearted, and determined
- Salary packaging entitlements up to $15,899
- Flexible working arrangements including sliding hours, rostered days off and working from home
- Concessional leave over the Christmas period
- 24/7 After Hours Service
- Free, confidential, and independent Employee Assistance Program (including free access to physical, mental, financial online supports)
- Tailored professional development pathways
- 24/7 access to our online eLearning system.

**Applications Close: 3**rd** March