Program Specialist

2 weeks ago

Sydney, Australia Uber Full time

**#Greatmindsdontthinkalike**:At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

**About the Team**

Community Operations is the heart and soul of our **#BuildWithHeart **approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber

The APAC Central Identity Operations Team ensures that Uber has compliant earners on our platform. As a Program Specialist, you will ensure that our Earners (drivers & couriers) onboarding process is both vetted and as frictionless as possible across Asia Pacific (APAC).

**About the Role**

This team helps generate supply (through identity certifications) and govern access on the platform. This spans across some of Uber's star markets in APAC. We are also the first line of defense to making sure our platform is safe by activating and keeping only 'the right earners' on and ensuring guardrails (Risk and Payments) are maintained. We do this by doing things quickly, accurately, and with a focus on efficiency. We also work with a large X-Functional team to bring our vision to life. We bias to action, so we need someone who can solve problems, prioritize actions and get the best impact and outcomes from what they do

**Your Impact in Role**
- Onboarding the right earners: A balance of a healthy marketplace to drive revenues and the right earners on our platform is the operational outcome of this role
- Communicating with Senior Stakeholders: We operate within a matrix organization and presenting with senior partners and building consensus is key to succeeding in this role
- Process Improvement: We typically measure our performance across Speed, Quality, and Costs, all of which might trade-off with each other, however, we're looking for someone who can find wins that minimize risks while improving outcomes

**The Experience You'll Bring**
- A proven track record: Experience in Operations and Project management
- Stakeholder management: You'll need to engage and obtain consensus from partners across the organization
- Delivering projects quickly and managing BAU: Executing against projects identified to solve a business need, as well as making sure that we generate the supply to meet our ambitions in 2024 and beyond.
- Experience with Onboarding: This is preferred but not required, including onboarding corporations and other non-individuals
- Advanced Data Analysis skills: Including Python, SQL and any experience with KAFKA data tables is a requirement

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