Team Manager, Home Lending

3 weeks ago

Perth, Australia Commonwealth Bank Full time

**_See yourself in our team _**
- Our opening hours are 8am - 8pm, Monday to Friday; and Saturday to Sunday 8am - 6pm (AEST).
- **This is a permanent full-time position, working Tuesday - Saturday 9am - 5:30pm (AWST).**:

- This will be your set base shifts for 12 months (no rotating rosters). This is a hybrid role - 50% of your time in the office, and 50% at home, providing enhanced flexibility and work-life balance. All you need is a designated work area and connection to the internet.

**_Do work that matters _**

As a Home Lending Team Manager, you will lead, coach, develop and inspire your staff. You will be supporting a team of motivated and driven home lending experts based in Perth and Brisbane. You and your team will work alongside our experienced Brisbane Home Loan Sales teams with their knowledge of best practice routines and disciplines to ensure success in your career with us.

**_Your Impact _**

Directly reporting into the Senior Manager, Home Lending, your responsibilities include but are not limited to:

- Providing your team of direct reports with coaching & development to meet business performance targets and standards. You will also support continuous improvements within your team to assist targets being achieved by providing high quality and consistent interactions with Lenders & other Business units.
- Conducting Call Quality Monitoring, review and provide appropriate feedback to employees
- Managing complex enquiries and complaints within area of control, act as point of reference for escalated enquiries and for Home Loan Consultants. You will also refer customers with complex financial needs to specialists within the Group appropriately.
- Managing key relationships with internal and external CBA stakeholders (eg: Direct Banking Change Management, Lending Services, Solicitors).
- Assisting in the implementation of policies and procedures to ensure the effecting running of the contact centre.

**_Your Capability _**
- You are a self-motivated individual whom is passionate about leading and inspiring your team to thrive and deliver results. You are also a change leader and have a growth mindset.
- Home Buying knowledge/experience is strongly preferred.
- Leadership within a contact centre environment preferred.
- Demonstrated team leadership, coaching and people management skills.
- Able to perform well in an ambiguous, fast paced and highly regulated environment.
- You collaborate well & understand shared success
- You are passionate about customer satisfaction, have the ability to show initiative; and problem solve for a wide variety of situations.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 23/05/2024

  • Team Manager, Home Lending

    3 weeks ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Team Manager, Home Lending **See yourself in our team** - Our opening hours are 8am - 8pm, Monday to Friday; and Saturday to Sunday 8am - 6pm (AEST). - **This is a permanent full-time position, working Tuesday - Saturday 9am - 5:30pm (AWST).**: - This will be your set base shifts for 12 months (no rotating rosters!). - This is a hybrid role - 50% of your...

  • Team Manager, Home Lending

    1 week ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    Team Manager, Home LendingSee yourself in our team Our opening hours are 8am 8pm, Monday to Friday; and Saturday to Sunday 8am 6pm (AEST).- This is a permanent full-time position, working Tuesday Saturday 9am 5:30pm (AWST): This will be your set base shifts for 12 months (no rotating rosters). This is a hybrid role 50% of your time in the office, and...

  • Team Leader, Home Lending

    1 week ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Team Leader, Home Lending **See yourself in our team** - Our opening hours are 8am - 8pm, Monday to Friday; and Saturday to Sunday 8am - 6pm (AEST). - **This is a permanent full-time position, working Tuesday - Saturday 9am - 5:30pm (AWST).**: - This is a hybrid role - 50% of your time in the office, and 50% at home, providing enhanced flexibility and...

  • Team Leader, Home Lending

    2 weeks ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    Team Leader, Home LendingSee yourself in our team Our opening hours are 8am 8pm, Monday to Friday; and Saturday to Sunday 8am 6pm (AEST).- This is a permanent full-time position, working Tuesday Saturday 9am 5:30pm (AWST): This is a hybrid role 50% of your time in the office, and 50% at home, providing enhanced flexibility and worklife balance. All you...

  • Team Leader, Home Lending

    2 weeks ago

    Perth, Western Australia eFinancialCareers Ltd. Full time

    Team Leader, Home LendingCommonwealth Bank of AustraliaPerth, AustraliaJoin our TeamPermanent full-time position, working Tuesday - Saturday 9am - 5:30pm (AWST)Hybrid role - 50% office, 50% home, providing flexibility and work-life balanceAll you need is a designated work area and internet connectionMake an ImpactLead, coach, and inspire a team of home...

  • Home Lending Specialist Centralised Lending Team

    4 weeks ago

    Perth, Australia Bendigo & Adelaide Bank Full time

    **Be the difference. Be part of Bendigo Bank.** **About you** You’re financially savvy and love helping people achieve their financial goals. You love nurturing your lead pipeline and then seeing your customers throughout their property buying journey fills you with pride. You’ll bring your: - Extensive experience in customer service or sales - High...

  • Home Lending Specialist

    1 week ago

    Perth, Western Australia eFinancialCareers Ltd. Full time

    Home Lending Specialist - South Hedland Commonwealth Bank of Australia Perth, Australia Home Lending Specialist - South Hedland Commonwealth Bank of Australia Perth, Australia Posted 3 days ago Permanent Competitive You are experienced in Lending with a passion for Business Development & Customer ServiceWe are experts in supporting customers in one of the...

  • Home Lending Specialist

    4 weeks ago

    Perth, Australia Bankwest Full time

    You have experience in a lending environment and an existing knowledge of Home Lending products and meeting targets- We are a customer and community focused phone based lending team- Together we can provide brilliant customer experiences that matter An exciting opportunity has arisen for an experienced Home Loan Specialist to join our fast paced Customer...

  • Home Lending Specialist

    2 months ago

    Perth, Australia Bankwest Full time

    You have experience in a lending environment and an existing knowledge of Home Lending products and meeting targets- We are a customer and community focused phone based lending team- Together we can provide brilliant customer experiences that matter An exciting opportunity has arisen for an experienced Home Loan Specialist to join our fast paced Customer...

  • Home Lending Specialist

    2 weeks ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    Home Lending Specialist - South Hedland- You are experienced in Lending with a passion for Business Development & Customer Service:We are experts in supporting customers in one of the most important financial decisions they will make:- Together we will become the #1 Home Lending team in the areaWe are currently seeking an experienced Home Lending Specialist...

  • Home Lending Specialist

    1 week ago

    Perth, Western Australia Bankwest Full time

    You have experience in a lending environment and an existing knowledge of Home Lending products and meeting targets- We are a customer and community focused phone based lending team- Together we can provide brilliant customer experiences that matterAn exciting opportunity has arisen for an experienced Home Loan Specialist to join our fast paced Customer Home...

  • Team Leader

    5 days ago

    Perth, Australia The Turner Group Full time

    Enjoy working with a major banking brand who pride themselves on delivering an exceptional service level to both internal and external customers. You will be charged with leading and motivating a high performance team of home Lenders while managing and growing key relationships. Further you will: - Motivate, coach, mentor and engage a high performance...

  • Commercial Home

    4 weeks ago

    Perth, Australia ANZ Banking Group Full time

    **Req ID**: 68044 **Department**: AR Branch Network **Division**: Australia Retail **Location**: Perth About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the role **Role type**: Full time, permanent **Role...

  • Home Lending Specialist

    4 weeks ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Home Lending Specialist - South Hedland - **You are experienced in Lending with a passion for Business Development & Customer Service**: - **We are experts in supporting customers in one of the most important financial decisions they will make**: - **Together we will become the #1 Home Lending team in the area** We are currently seeking an experienced...

  • Home Lending Executive 1

    1 week ago

    Perth, Western Australia National Australia Bank Full time

    Home Lending Executive - Perth South WAHome Lending Executive - Perth South WAJob no: 793842Business unit: Personal BankingPrimary position location: 100 St Georges Tce, Perth, WAWork type: Permanent Full timeRegion: WA- Perth innerWe are an equal opportunity employer and have a diverse and inclusive workforce supported by our African Australian and...

  • Home Lending Executive 1

    3 weeks ago

    Perth, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: WA- Perth inner We are an equal opportunity employer and have a diverse and inclusive workforce supported by our African Australian and Indigenous employment programs, Graduate and Trainee programs. We are proud of our LGBTI Gold employer status by AWEI, and our commitment to gender equality. We have committed...

  • Home Lending Executive 1

    2 weeks ago

    Perth, Western Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeLocation: WA- Central East region, WA- North region, WA- Perth inner, WA- South East regionWe are an equal opportunity employer and have a diverse and inclusive workforce supported by our African Australian and Indigenous employment programs, Graduate and Trainee programs. We are proud of our LGBTI Gold employer status by AWEI,...

  • Home Lending Executive 1

    1 week ago

    Perth, Western Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeRegion: WA- Perth innerWe are an equal opportunity employer and have a diverse and inclusive workforce supported by our African Australian and Indigenous employment programs, Graduate and Trainee programs. We are proud of our LGBTI Gold employer status by AWEI, and our commitment to gender equality. We have committed $70bn in...

  • Private Lending Manager

    2 weeks ago

    Perth, Australia Westpac Banking Corporation Full time

    Private Lending Manager - Exciting new opportunity within Westpac Private Wealth - Perth based, with working flexibility - High performing team culture **How will I help?** We are Australia's leading Private Bank and the trusted financial partner of a select group of high-net-worth individuals. Our clients have access to a comprehensive offering, built...

  • Digital Lending Manager

    3 months ago

    Perth, Australia St.George Full time

    **Digital Lending Manager**: - People-powered passion _ - St George Bank - Located in Perth CBD - Shape and develop your career in home lending **How will I help?** We’re all about ‘people helping people’ - and our Lending Managers are in the front line of that ambition. You’ll help families and individuals across Australia start something new -...