Service Delivery Lead

1 week ago

Canberra, Australia Modis Full time

Initial contract is for 12 months + 6 months extensions available.
- Hybrid work environment | Location is Canberra, ACT

The department is looking for a highly effective Service Delivery Lead to join the Digital Clearance Service within the Digital Business Division. This role requires a passionate, adaptable individual who is adept at building great working relationships with different stakeholders whilst getting multiple projects over the line.
- The individual filling this role will be responsible for the success of software and product delivery, sustainment, focusing on client relationship, program delivery, resourcing, reporting and overall program health.
- The program seeks to provide direct input into assistance and guidance in the improvement of rapid software development, deployments, scalability, visibility, reliability, resilience, incident management and cost effectiveness. This role collaborates heavily with product owners, delivery managers, technical leads, and architecture functions.

**Selection Criteria**

**Essential criteria**
- Leads, manages, and coordinates with a high-level of professional expertise and fostering an environment of building capability. Uses own expertise to deliver both high level and detailed outcomes and/or leveraging others to ensure delivery as required. Proven record of self-resilience in the face of adversity or uncertainty and with proven success architecting program transformation.
- Strong people leadership skills, including an ability to develop high performing teams that work collaboratively with peers, influence change and drive customer value. Contributes at both an operational and strategic level to the program.
- Demonstrated experience in leading and managing technology vendor partners, including product strategy and road-mapping, release management, upgrades, and ongoing support.

**Desirable criteria**
- Demonstrated ability to work within the Australian Public Service framework.

**Joining Akkodis**
- Weekly Pay
- No payrolling processing fees
- Upskilling opportunities and training discounts
- Associate gatherings events
- AKKODIS SME meet ups/information sessions.
- EAP Support Program
- Dedicated Account Management support team

**About Us**

Akkodis delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Tech Consulting, Tech Talent Services and Tech Academy solutions Akkodis enables businesses to progress, scale and perform. Akkodis has a global footprint with 30,000+ consultants in over 20 countries focused on Cognitive Technologies, Digital Transformation, Cloud & Infrastructure, Smart Ecosystem, and Industry 4.0 across the key sectors of Automotive & Transportation, Environmental & Energy, Software, Internet & Communication, Financial Services and Industrial Manufacturing.

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