Telecommunications Support Analyst

3 weeks ago

North Sydney, Australia Luxottica Retail Aust Pty Ltd Full time

We are
**EssilorLuxottica**, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include
**Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol **and
** Oliver Peoples,** complemented by over
**20 prestigious licensed brands**. Our advanced lens technologies include
**Varilux, Crizal, Eyezen, Stellest **and
** Transitions.** We offer superior shopping and patient experiences with a network of 18,000 stores including world-class retail brands like Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and GrandVision.

Every day, EssilorLuxottica’s
_180,000 employees_ in
_150 countries_ work towards a common mission to help people see more and be more.

In Australia and New Zealand, we operate the iconic retail and eye care brands:
**Sunglass Hut, OPSM, Ray-ban** and
**Laubman & Pank.**

As our Telecommunications Support Analyst for a fast-paced Global Retail Organization, you'll be at the forefront of Telecommunication Deployment Projects, Service Delivery, and Migrations across the Asia Pacific region. Get ready for an exhilarating journey filled with challenges, innovation, and constant learning Reporting to our Network Manager, you'll be the supporting our organization, ensuring seamless communication and connectivity from our Retail Store Network, Infrastructure teams, Support Office and our Global Service Team. Your communication skills will mount as you interact with stakeholders from all corners of the globe, whilst collaborating with a dynamic team of experts to deliver superior solutions that drive EssilorLuxottica.
**This is a 12 month contract position commencing early September**

**Requirements for Success**
- Contributing to the development/improvement of the organisation's telecommunications environment, including NBN, VoIP & Data strategies
- Full lifecycle incident & request management with ownership of issues from logging to resolution
- Providing L1, L2, L3+ technical support, troubleshooting and fault rectification of technical issues related to Data Link, Voice & Analogue equipment and services
- Act as the interface between our organisation and suppliers, carriers & vendors
- Analysing Voice & Data Link services and provide recommendations on performance improvements
- Providing weekly reports on issue status, closure, and escalations upon request

**Skills & Experience**
- 2-3 years Retail Environment Support Desk experience
- Experience with L2 & L3+ telecoms support experience
- Extensive Experience of SIP, ADSL, Ethernet, NBN and Mobile Technologies
- Extensive Experience in Troubleshooting Multiple Telecommunication Environments
- Service Desk Incident, Request & Change Management experience
- Strong written and oral communication skills
- Operational knowledge of networking systems and software covering both Local Area Networks (LANs) and Wide Area Networks (WANs)
- Proven analytical and troubleshooting skills with high attention to detail.

**Working at EssilorLuxottica**

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

- A generous yearly product allowance for you to spend across our portfolio of brands
- Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
- Abundance of local cafes, a major shopping centre and close to public transport facilities
- Global volunteering opportunities through our OneSight Foundation
- Wide range of career opportunities across the EssilorLuxottica network
- Complimentary full-time concierge services offering an exclusive hotel-style experience
- Options for a hybrid working environment, work from home 50% of the time.
- Holiday Club - 1 extra week of annual leave (Totals 5 weeks of annual leave per year)

**Next Steps**

As an inclusive, team-first company, our people are at the core of everything we do.

We have always been committed to making the best glasses possible to enable people to enjoy the beauty of life in all its forms.

A unique brand portfolio that includes proprietary brands such as
**Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples** and prestigious licensed brands such as
**Giorgio Armani, Burberry, Bulgari, Chanel, Valentino **and
** Versace** is among EssilorLuxottica's core strengths.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility, and encourage o

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